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Latest Information Management News & Articles

Gartner Names 6 Leaders in Resurgent Information Archiving Space

The financial crisis that started in 2008 changed many things. Financial companies closed down. CEOs lost their jobs. IT changed, too. Over the past few years data governance preservation has become a critical enterprise need. And Enterprise Information Archiving (EIA) is making a reappearance as a key technology to meet that need.

According to Gartner’s Magic Quadrant for EIA (registration required), technologies in this space are getting a second life as businesses turn to them to underpin enterprise strategies for compliance, information governance, e-discovery and the historical preservation of data.

EIA has been around for a long time — Gartner estimates almost 20 years — but with the economic crisis came increasingly complicated compliance requirements, resulting in enterprises searching for technology to help manage these complexities.

You Don't Need New Toys to Succeed at ECM

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Victory!

We finally did it.

My wife and I have been threatening to throw away, donate or sell the majority of our kids' toys for years. If you are a parent you know the drill. You've accumulated a massive horde of cheap plastic dolls and plush animals with enormous cartoon eyes. Every birthday, Christmas and (let's be honest) trip to the grocery store adds to the collection. Then after what seems like mere hours that toy joins the others in the trash heap you generously refer to as a "play room."

We all know this is the pattern and still most of us fail to correct it or clean up the junk. I'm happy to say that as of Sunday evening 80 percent of the toys in my house have been sorted for disposition, to borrow an industry term. And with the holidays around the corner my wife and I are having conversations about how to handle this gift giving season without falling back into our bad habits.

IBM Aims to Ease Mobile Enterprise Management

2014-25-November-IBM Mobile.jpgPity the chief information officer, who has faced waves of new challenges over the past few years as the mobile enterprise gained steam.

First, workers brought their own devices to work and demanded network access. Then mobile workers wanted remote access to business apps across all brands of tablets and phones. And all the while concerns about budgets, security and administration grew nearly as fast as the number of users.

It's not over. Juniper Research predicts that there will be 1 billion worker-owned smartphones and tablets connected to enterprises by 2018. Getting an upper hand on this means finding ways to monitor adoption rates, improve the worker experience, keep a tight lid on security and do it all within budget. 

451 Research's Scoop on Enterprise File Sync and Share

Surprise.

That’s what you’ll find in 451 Research’s latest survey on the Enterprise File Sync and Share (EFSS) market.

“The research presented in this and subsequent reports will be divisive — welcomed and indeed lauded by some, but very uncomfortable reading for others,” writes analyst Alan Pelz-Sharpe, author of the study. 

Office 365 Digs Deeper Into Lucrative Government Market

2014-24-November-Digging.jpgMicrosoft took a significant step forward late last week in overcoming security concerns related to cloud computing in government agencies. The step came in the form of an announcement that the watchdog body governing the Department of Health has given Office 365 the thumbs up to operate in the department.

Office 365 will be the first cloud based email and collaboration and communication product to obtain a FedRAMP authorization. The authorization could potentially open the doors to a rush of deployments across government services.

Chaos Reigns at Content Management Vendors

2014-24-November-Chaos.jpgThis year has seen a lot of change at the executive levels of multiple Content Management vendors. This has spawned a long list of articles of people speculating what must be going on at the various companies. All the speculation I’ve been able to validate has been wrong. What is really happening is quite simple.

People are starting to panic.

Prevent Enterprise Search From Going to the Weeds

2014-24-November-Overgrown-Greenhouse.jpgAs an Enterprise Search expert, I get a lot of questions about Search and Information Architecture (IA). And what I've discovered is that people have plenty of misconceptions.

I'll share some of them in this article — and hopefully help you avoid some common mistakes about planning and implementing Enterprise Search.

Box Cops to Bad IPO Timing, It's Time to Unbox

Aaron Levie finally admits it — the timing for Box’s IPO filing was bad.

“What is obvious is that we should not have filed when we did,” he told Bloomberg West’s Emily Chang. And though he points to the “bit of market correction” that was happening with SaaS and other high growth tech stocks at the time as the reason, he seems to have sobered up a bit about his company’s “horrid financials” and the fact that he’s had to “deal with a lot of distraction because of the filing.”

Hats off to Levie for stepping up to the plate and dealing with the market on the market’s terms. It’s one of the first times we’ve seen him put aside his charm and sense of humor to show that he can trudge a rocky path and not just a yellow brick road.

Extracting Insight from Unstructured Data

The pace of digital information has resulted in the world's aggregate data doubling in size in shorter intervals than ever before. According to Gartner, about 80 percent of data held by an organization is unstructured data, made up of information from customer calls, emails and social media feeds. Add to this the large volumes of diagnostic information logged by embedded and user devices. While it's difficult to make a proper analysis from organized data, making sense of unstructured data comes with its own challenges.

Organizations now have to study structured, semi-structured and unstructured data sets to arrive at meaningful business decisions, including determining customer sentiment, cooperating with e-discovery requirements and personalizing offers for their customers.

But while sifting through vast amounts of information can look like a lot of work, it comes with rewards.

We're Gonna Govern Information Like It's 1999

2014-21-November-I-Was-Dreaming-When-I-Wrote-This.jpgThe 2014 conference season is drawing to a close, and I’ve had the opportunity to take in what’s happening in information management, from the vendor perspective, the practitioner perspective and the business perspective. And while there were lots of interesting, very forward thinking developments around cloud, SaaS, vertical solutions, mobility, IoT and so on, I walked away with the impression that our biggest unsolved problems are the same ones we had in 1999: finding and sharing the right content, with the right people, at the right time.

Microsoft Adds Office Dropbox Support for Android Devices

Microsoft is rounding off a busy month on the Office front with the release of Dropbox support for Android users.

According to an Office blog post, the updates will enable easier editing, access and sharing of Office files from an Android phone. It is also offers the ability to generate and share links to documents in One Drive and OneDrive for Business directly from inside the app itself.

Outage Outrage As Microsoft's Azure Stumbles

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Microsoft is trying to recover from a widespread outage that affected its Azure cloud platform across multiple regions. The company acknowledged that 11-hour issue, which started last night, affected customers with virtual machines in all regions other than the new Australian data center.

The unanswered question now: What's the long-term impact of the outage, which knocked many third-party sites offline and created problems with Microsoft's Office 365 suite?

Forrester's Best of the Best in Private, Public Cloud Space

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Forrester Research just named what it considers the leaders in hosted private cloud solutions and the top guns of security among public cloud platform service providers.

In its newly released Wave, the research giant tabbed Virtustream and Datapipe as industry leaders in its Wave for Hosted Private Cloud Solutions.

Meanwhile, Amazon Web Services took the top spot in this week's Wave for Public Cloud Platform Service Providers’ Security. Three other public cloud security offerings — IBM's, Microsoft's and CenturyLink's — offer competitive advantages. Forrester only included those four providers in its public cloud security assessment.

Ramp Introduces Native Video For SharePoint #smwest

2014-11-19 ramp native sharepoint video.jpgVideo for SharePoint or Office 365! Before this week, it was a pretty low key affair. Now Microsoft is launching a video service. And just yesterday, video experience provider Ramp released what it says is the first enterprise-class, self-service webcasting solution for SharePoint.

The new native solution, developed by Ramp in partnership with Wowza Media Systems, will provide SharePoint users with a way of broadcasting live events by either Internet or intranet, whether that event is a schoolyard marbles tournament or a large-scale training webinar across different geographies.

Microsoft Adds Video Service to Office 365

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Video and video management is no longer a missing link in Office 365. Microsoft is now offering Office 365 Video to its First Release customers. It will make it available to most Office 365 plans for enterprise early next year.

The development is no real surprise, given the growing enterprise customer base for Office 365 and the increasing importance of video as a means of information and data transmission.

Few Organizations Have Strong Internal Search Capabilities

Why is it so easy to find virtually any information you need with a quick search online and so difficult to find what you need on internal networks? According to a new study (registration required), the problem is pervasive. 

The study, conduced by AIIM — the Association for Information and Image Management — found three out of four information professionals think it is easier to find information outside of their organizations than within. And 25 percent acknowledged their organizations lack advanced or dedicated search tools.

And that’s not all. More than 50 percent of the 415 information professionals polled describe their legal discovery procedures as “ad hoc, manual, disruptive and expensive,” said study author Doug Miles, head of the AIIM Market Intelligence Division.

“These people, and particularly the 28 percent who have no policy or process for legal discovery, could find themselves hit with litigation, or a compliance investigation at any time, and they would be in chaos — very expensive chaos!” he said.

EFSS Customers Keep Getting More for Their Bucks

Hey CIO, get with the program. Employees are accessing your content remotely. And though they may be using the service you’ve told them to use, they’re probably using something else too. We’ve seen surveys that say that the average employee uses three to five file sharing solutions.

A recent study conducted on the behalf of Soonr, a provider of secure file sharing and collaboration services for business, reveals that though 89 percent of full-time employees access files remotely, only 22 percent are aware of a company-approved file-sharing system in their workplace. That means that a whole lot of content is floating out in the wild outside of your control.

It’s a big problem, and also a huge opportunity for the 100 plus Enterprise File Sync & Share (EFSS) providers who want to solve it. They’re continuously raising their games to help companies protect files and comply with regulations, to win trust, to create emotional bonds with workers by providing them with awesome user experiences and to help make-work more productive.

Though we cover the EFSS market regularly, we can’t write an article about each vendor every time they make a move. So we’re highlighting those that we haven’t covered but are noteworthy.

Citrix Snowden-Proofs Enterprise Files in The Cloud

Some Enterprise file sync and share (EFSS) vendors don’t do much to appease IT managers who are so nervous about putting Enterprise information in the cloud that they simply don’t do it. Never mind that their potential customers have good reason to do the opposite, given the high operating expenses and substandard user experiences that on premises solutions provide.

The cloud-only vendors figure that the advantages of SaaS solutions, time and the emergence of the mobile-first, cloud-first world will eventually appease the fears of would-be customers who have been spooked by the likes of NSA contractor turned whistleblower Edward Snowden and the cold, hard proof that governments can (and do) tap into service provider data—triggering questions and conversations about data privacy, service provider trust, metadata, blind subpoenas, the NSA and the US Patriot Act.

Citrix isn’t one of those kinds of EFSS providers; instead, they take their reluctant customer concerns very seriously and work day and night to develop solutions that will make enterprise managers confident about storing, sharing and collaborating on files in the cloud.

Lessons We Learned at Enterprise World 2014 #OTEW2014

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Four days ago, they cavorted at the Wizarding World of Harry Potter at University Studios in Orlando, Fla.

Today, they are probably in front of their computers, logged into their OpenText Enterprise Content Management (ECM) system, managing, storing, archiving, finding and tracking enterprise information.

Goodbye Harry Potter Hogwarts Express. Hello Harry the IT guy.

It's a cruel dichotomy. We know. 

We learned after attending last week's OpenText's annual Enterprise World conference at the Walt Disney Swan and Dolphin Resort. 

And it wasn't the only thing we learned.

Top Takeaways from DevOps Enterprise Summit #DOES14

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Velocity 2014 was nice — I really enjoyed it. But DevOps Enterprise Summit? It was the bomb! It could have been the “new-ness.” It could have been the smaller crowd. It could have been the tighter focus on enterprise concerns. It could have been the friendly and welcoming atmosphere created by our hosts. I don't know what it was but rather than analyze the differences, I'd rather celebrate my favorite moments from DOES 2014.

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