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Latest Information Management News & Articles

The End of Knowledge Management is Already Here

Despite what people think, the end state of knowledge management is already here. All future things are uncertain and that is not going to change no matter how much information, or how many artifacts, you have at hand. Entropy dictates that the problems of uncertainty multiply with the increase of information or artifacts.

EMC Documentum Group Changes Its Name and Leader

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First off, we know that the division of EMC which owns Documentum is actually called IIG, or the Information Intelligence Group. At least until now that is. Tweets from IIG’s partner pep rally, held earlier this week, reveal that the division, which most simply call Documentum, will now be named the Enterprise Content Division. This has been confirmed by a conference attendee.

So now it’s EMC ECD, got it? If not, no worries, just keep calling it Documentum. The new names never seem to stick.

Google, VMware Partner for Hybrid Cloud Computing

Google announced today that it has inked a new partnership deal with VMware that should give its public cloud services a considerable boost in the enterprise.

According to a statement issued by the two companies, VMware is making four Google cloud services available to enterprise customers through its vCloud Air hybrid cloud. The services include Big Query analytics, Google Cloud Storage, as well as Google Datastore and DNS services.

Risk Management: Put Paranoia In Its Place

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One of my favorite songs is "Destroyer" from The Kinks. It's one of the first songs I remember from my early radio days and it fit my mindset at that time.

There's a red, under my bed
And there's a little green man in my head
And he said, 'you're not goin' crazy, you're just a bit sad
'Cause there's a man in ya, gnawin' ya, tearin' ya into two'

Silly boy ya' self-destroyer
Paranoia, the destroyer

Every second or third project that I'm on, I hear that song in my head. It starts when a client is describing a process that includes decades of checks and cross-checks that have been added over time. Each requirement probably has an interesting story behind it, but the stories are lost.

Information Governance Revisited

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Information governance is in the air.

Two days after my last article published, “Push for Strategic Governance in Information Management," Forrester Research released a report called “Reboot your Information Governance Program with an Outside-In Perspective.” Cheryl McKinnon (@cherylmckinnon), an old friend, lead the creation of that report and followed it up with a blogpost, “Information Governance: Not a Product, Not a Technology, Not a Market.”

McKinnon and her colleagues suggest that we view information governance “as a corporate objective, enabled by programs, projects, priorities, people and technology.” This aligns well with my recommendation to take a strategic approach to information governance.

Office 365 Shines, But What About Microsoft Windows?

You’d have to be a forensic accountant to understand Microsoft’s financials. However, a few things are clear from this week's second quarter earnings release.

The first is that the Redmond, Wash.-based tech giant is starting to make serious ground in the cloud space. The second is that CEO Satya Nadella’s strategy of revamping and remarketing Windows is needed more than ever. The third: there's no beating Office 365, at least for the moment.

While the numbers triggered only tepid enthusiasm from the financial markets, from an IT perspective there are a lot of positives that show Nadella’s strategy of moving Microsoft from packaged software company to cloud-based software provider is beginning to pay off.

Search Isn't Dead, It's Gone Incognito

2015-27-January-Search-Team.jpgThere are 185,000 results on Google for Mark Twain's line,  “Reports of my death have been greatly exaggerated.” The same can be said for search.

6 Best People Practices In ECM

Surprise, surprise. Nearly half of the companies that responded to research by nonprofit knowledge consultancy APQC report their organizations are poor content managers.

While firms are gravitating toward the slickest, newest technologies, nothing can replace a well-developed enterprise content management strategy (ECM), the research found.

Furthermore, less than 20 percent blamed technology. The problem, they concurred, lies with issues around change management, organizational structure and accountability, the report noted.

Tech Industry 'In Flux,' More Job Cuts at IBM, Others Expected

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Technology is one bi-polar industry.

On one hand, it's one of the strongest sectors, poised for creativity and growth.

One the other, it's the leading industry for job cuts — and more will come this year.

Planned workforce reductions in the technology sector in 2014 rose to the largest year-end total since 2009, according to global outplacement firm Challenger, Gray & Christmas, Inc.

How many jobs lost? 100,757 tech job cuts in 2014, up 77 percent from 56,918 in 2013.  

Adobe FormsCentral Quietly Exits the Room

After just about three short years on the market, Adobe FormsCentral is calling it quits.

According to a post on the Adobe Acrobat blog, its web form builder software will officially be “retired from service” on July 18, due to lack of interest.

“Despite enthusiastic use of FormsCentral by many of you over the past three years, we’ve found that there hasn’t been as much demand for this type of service as we anticipated,” stated the post, written by Rebecca Staley, a member of the Acrobat marketing team.

Turn Weaknesses of the Cloud into Strengths

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It wasn't long ago that CIOs balked at storing data in the cloud, citing the risks of data breaches, regulatory violations, higher costs or other show-stoppers.

Over time that view has changed, but perhaps less than you'd think.

In an instant poll of the audience members at yesterday's CMSWire webinar on Enterprise Content Management (ECM) strategies, 73 percent of the participants said their companies limit or prohibit cloud-based document storage. Only 26 percent said they store high-value or high-risk documents in the cloud.

Office For Windows 10 Optimizes Mobile, Touchscreen

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During this week's Windows 10 reveal event, Microsoft gave a glimpse of the future. And yesterday Microsoft’s Julia White, general manager for Office Product Management, provided a few more details.

Here's what we know. In addition to the soon to be released Windows 10 Technical Preview, look for a touchscreen version of Office as well as Office for Windows 10, a suite of apps including Word, Excel, PowerPoint, OneNote, Outlook and Calendar.

Blame People for Cloud Downtime Woes

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People are among the top concerns for public clouds. They make mistakes. And those mistakes lead to downtimes.

The findings come from CloudEndure's first survey of IT professionals in North America and Europe, "2014 State of Public Cloud Disaster Recovery."

Specifically, the 116 IT pros ranked human error is right up there with application bugs and network failures as the primary risks to system availability.

MegaChat Is No Skype Killer, But It's Not MegaUpload Either

Controversial entrepreneur Kim Dotcom, the guy behind the now-shuttered MegaUpload, is at it again. He's got a new product, MegaChat, and a new boast: he claims MegaChat, an end-to-end encrypted voice and video chat service his company launched in beta yesterday, is a “Skype killer."

It’s unlikely Microsoft CEO Satya Nadella will see it that way — and frankly we don't either. But MegaChat is targeted at people who are wary of Skype’s security, so it may have a future.

Dotcom claims MegaChat offer users completely private video and voice calling with text and video conferencing slated to follow. And it proves something else, Dotcom tweeted:

Will 'Cloud-Only' Cast a Shadow on the Box IPO?

Box CEO and co-founder Aaron Levie is obsessed with the cloud. He wears cloud socks, the license plate of his car said “Go Cloud” and he tweets about “cloud” constantly.

Back in 2010, he asked if it was a “problem to judge girls you meet by how much they know about cloud computing?”

In 2011 he predicted that “for everyone in cloud and the enterprise, this is going to be a very big year for us all.” We guess you could say Box had an exciting year: it landed Proctor and Gamble as a customer.

In 2012 Levie reported “I'm just struggling with a world where #Tebow is more exciting to the general population than cloud computing.”

In 2013 he suggested that a book about cloud storage would be a blockbuster: ”There's a Facebook book. And now a Twitter book. Shocked that no one wants to write about the cloud storage industry. #bestseller”

In 2014 he told the world that a win for Box (after gaining 300,000 employee GE as a customer) is a win for “cloud, user-centric IT, enterprise mobility and more. There is a real sea change in software adoption happening.”

So far this year he’s had to put a muzzle on it (and we’ve missed his stream of jesting tweets) as he waits for its company to go public, which should happen tomorrow. It's expected to open at $14 a share.

Office 365 Extends Email Security to Address Spammers, Phishers

Microsoft is tightening up the security of its email offerings on Office 365 through the extension of features.

The goal here is to provide a “safer client experience” that will authenticate senders and help identify untrusted senders, helping to protect your system from spam and phishing campaigns, the tech giant explained.

While Office 365 is already pretty secure, Microsoft maintains the only way to beat hackers and other Internet nuisances is to keep one step ahead.

A Simple RACI Chart for File Share Clean Up

As you check off the tasks in the work breakdown structure of the file share clean-up project, certain persons within the organization will be quite vocal. One way to clarify the roles and their responsibilities is via the mechanism of a simple RACI chart. Remember: simple is elegant.

Discussion Point: Security Experts Respond to the State of the Union Address

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Cybersecurity wasn't even the stuff of dreams when George Washington delivered the first State of the Union message to Congress on Jan. 8, 1790. But fast forward to 2015 and there it was, playing a prominent role in Barack Obama's annual address to the nation.

Obama called for better cybersecurity in his televised address last night, urging Congress to pass legislation that will improve computer protection. “No foreign nation, no hacker, should be able to shut down our networks, steal our trade secrets or invade the privacy of American families, especially our kids,” he said.

Making EFSS More Than Just a Bucket for Content

2015-20-January-Jeetu-Patel-2.jpgOver the holidays I had the opportunity to trade some emails with Jeetu Patel on the future of the Enterprise File Sync and Share (EFSS) industry. Patel is general manager of Syncplicity, a business unit of EMC.

Prior to leading Syncplicity, Patel was Chief Strategy Officer of EMC's Information Intelligence Group (IIG). He was responsible for orchestrating and driving cross-category product vision, growth strategy, innovation agenda, cloud computing and big data initiatives. Additionally, he headed Worldwide Marketing for IIG, where he was responsible for product marketing, thought leadership, as well as competitive, vertical and solutions marketing.

Can Egnyte Snuff Box's IPO Fire?

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Egnyte CEO Vineet Jain makes no apologies. He handpicked today to reveal that his company is raising the stakes in Enterprise Sync and Share (EFSS), just a few days before Box’s IPO. The latter is expected to start trading on the New York Stock Exchange at the end of the week — on Jan. 23.

Jain said Egnyte initially planned to make its announcement on Jan. 27. But he didn’t want to chance Egnyte getting grouped in with Box should its IPO disappoint. “We don’t want to be defined by the way the market reacts to Box,” he said.

Of course Jain, whose company might be seen as a Box competitor (they are both named in the same Gartner MQ report as well as Forrester Wave), made it clear that though both companies provide solutions around file sharing, they are quite different.

“EFSS is table stakes,” he said. Box co-founder and CEO, Aaron Levie has said this too. Ditto for the CEO’s of a dozen other competing vendors.

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