Gartner’s Business Process Management summit, underway in London, has thrown up some interesting offerings, which we’ll come back to, but one thing of note is the announcement by Capgemini that it is launching a worldwide service that will pull all its BPM elements under one umbrella.
If you haven’t come across it before -- which is unlikely given its size -- Capgemini is an outsourcing provider of consulting and technology services that had revenues of close to US$ 9 billion in 2010.
However, the announcement was marked by the fact that the company, which is global in the truly global sense, has also announced that it intends to become the third largest player in the field by . . . well it doesn’t actually say by when, but it’s unlikely that it is going to drag its heels with this.
The strategy will be marked by the expansion of its "assets" in Europe, India and the US by using its global BPM resources wherever they are located and providing them to companies on a local level through their local offices, which they call the Rightshore concept.
Rightshore, however, is not a new concept and has underlined much of its business strategy up until now, and aims to balance of the best talent from multiple locations, pull them together working as one team to create and deliver optimized solution for clients.
This is different from other major BPM players in the market, firstly because it works with BPM vendors to offer particular products, and secondly because it approaches BPM from a business rather than IT perspective, picking up technologies and applying them wherever they are needed.
In this respect, it is notable that this announcement was also accompanied by news that it would be working with Oracle (news, site) and Pegasystems (news, site) -- along with other BPM technology providers -- and will initially focus on key markets across Europe and the United States.
Both Oracle and Pegasystems were listed in the leaders quadrant of last year’s Gartner BPM Magic Quadrant, so that’s a good start anyway, but it also piggybacking on a trend, particularly in the midsize enterprise space, to bring in third-party specialists to get BPM deployments up and running.
And there is no sign that this trend will fizzle out anytime soon. We have already noted last year how enterprises were increasingly looking to deploy agile BPM systems to respond to rapidly changing markets, and with Capgemini, this will become a lot easier as it can provide resources taken from just about everywhere.
This is particularly true now by virtue of the fact that most companies are looking to BPM to provide them with cost-saving measures based around streamlined processes, decreasing product time-to-market, and rapidly changing legislation in different jurisdictions that are forcing companies to change rapidly in response to them.
As BPM becomes a mainstream approach to improving processes, we see organizations seeking larger Enterprise Service Providers to support global roll-out of BPM solutions. Increasingly, these buyers are also looking to Enterprise Service Providers for solution accelerators or process templates to automate the process gaps between applications,” Michele Cantara, Research Vice President at Gartner said.
In response to this, Capgemini says it will be able to offer market-specific solutions that aim to accelerate delivery for clients. Included in the BPM global solutions portfolio will be:
- Value and performance management
- Accelerated business analysis
- BPM technologies using selected tools and platforms
- Unified process improvement
- End-to-end BPM governance
Using results-driven approaches to improve process management Capgemini will sell and deliver on-demand platform-as-a -service solutions for its clients via a selection of BPM tools, particularly across insurance, bank offices, public agencies, telecom companies, engineering and utilities.
How other vendors and service providers will respond to this is not certain, but with its global resources, it would probably be easier for many of them to offer their technologies in partnership with Capgemini than go to the market prospecting themselves. This is still an evolving market with a lot more to come in the future.