Information management is the poor cousin to customer experience management and digital marketing. It's often overlooked as enterprises focus on other areas of strategic concern. But that's a mistake, as many of the authors on CMSWire have pointed out over the past year.
In 2013, a number of our stories explored the problems organizations are facing now and will face in the near future. If they made one thing clear, it is that information management is in a state of flux. Enterprises need to explore new ways to make the best use of this vital and commercially valuable asset. Need to catch up? Take a look at the Top 10 CMSWire stories on information management in the past year.
Best of the Best
Some thoughts on the way enterprises are collecting and managing vast arrays of electronic and physical information from multiple sources and then delivering that information to select audiences.
1) The ongoing discussion — and sometimes heated discussion — about Open Source vs. Proprietary Software was again one of the top subjects this year. Virginia Backaitis (@actbrilliant) took at look at it again, and concluded that there is no clear winner
Everyone loves the promise of Open Source Software (OSS). It’s free (or almost free); it’s built by passionate communities of developers; you can 'look under the hood.' and there’s no vendor lock-in. Add to that, that the rate of innovation is supposed to be faster with OSS — why would anyone choose to work with anything else?"
2) David Roe (@druadh20) looked at Garter’s 5 Cool[est] Vendors in Content Management of 2013. He found that, even here, vendors are focusing on mobile and enterprise collaboration.
Gartner announced the five content management vendors that it rates as ‘Cool’ this year for a variety of different reasons. They include in alphabetical order: Colligo, Flow, Gecod, Reveille and Xiat."
3) Cloud Service Models (IaaS, SaaS, PaaS) + How Microsoft Office 365, Azure Fit In by technology evangelist Amit Kumawat (@amitechie) examined how Microsoft Office 365, and Azure Fit Into users’ perception of cloud computing.
Cloud is a hot, but ambiguous buzzword in the IT industry. A Software Developer may describe the Cloud in a different way than a System Admin, while a Database Admin may have an altogether different definition. What constitutes the cloud is a rather complicated question. However, there is one common view that most IT people share …"
4) Jack Quest (@TheQuestReport) analyzed The Gartner 2013 ECM Magic Quadrant: Winners and Losers.
Although a major analyst firm has yet to introduce a reality television-style survival component involving vendor executives, there are winners and losers in every vendor evaluation. This year’s Gartner ECM Magic Quadrant is no different — seeing some players rise, some fall, while all fight to survive."
5) Gartner's Technology Vision for 2014: Social, Mobile, Cloud, Information Convergence by Dom Nicastro (@DomNicastro) examined some of the technology forces that will come to the fore next year.
While Hurricane Karen along the East Coast of the US may have weakened, some powerful technology forces will not let up heading into 2014. Social. Mobile. Cloud. Information. And they're all converging, according to Gartner."
6) In Forrester Wave ECM: Market Wants Agile, Mobile, Content Apps; Small Vendors Rise, David Roe (@druadh20) found out small vendors are beginning to make their mark on the enterprise content management industry.
The Enterprise Content Management (ECM) market is changing again. According to the recently published Forrester Wave for ECM for 2013, vendors are being pushed to provide new functionality that addresses productivity goals in the enterprise, with flexibility and ease-of-use now key requirements. Meanwhile, smaller, functionality specific vendors are starting to eat away at the leadership position of the traditional heavyweights."
What ever happened to the Internet as a social phenomenon? You know the Internet where people are connecting, investigating, collaborating, envisioning and creating? Oh, that’s so yesterday. Now what’s trending is the Internet of Things (IoT), with machines talking to machines."
8) How to Get from 1998 Style Records Management to Information Governance for 2018 by Richard Medina (@richarddoculabs) looked at the development of records management from the early days, and predicted its future direction over the next five years.
Are you still struggling with the records management problems of 1998? You're not alone. Here are what we might call 2013 and 2018 information governance problems: The digital landfill problem. We have 50 or 100 or 1,000 TBs of documents all over the place in our various systems. How do we sort through it all and responsibly retain or dispose appropriately within our budget constraints?
Like any relatively young industry, the e-discovery technology market is undergoing a process of maturation. In a relatively short time span, e-discovery has evolved from a somewhat isolated activity to an expansive, business-critical operation."
We may as well admit it, cloud computing has been changing our lives for some time now. When was the last time you didn't save something to iCloud, Dropbox, Google Drive or Box? Most, if not all of your information lives somewhere in the ether. Hard drives may come and go, but thanks to the cloud, your life can go on, practically unscathed."