Information management is the poor cousin to customer experience management and digital marketing. It's often overlooked as enterprises focus on other areas of strategic concern. But that's a mistake, as many of the authors on CMSWire have pointed out over the past year.
In 2013, a number of our stories explored the problems organizations are facing now and will face in the near future. If they made one thing clear, it is that information management is in a state of flux. Enterprises need to explore new ways to make the best use of this vital and commercially valuable asset. Need to catch up? Take a look at the Top 10 CMSWire stories on information management in the past year.
Best of the Best
Some thoughts on the way enterprises are collecting and managing vast arrays of electronic and physical information from multiple sources and then delivering that information to select audiences.
1) The ongoing discussion — and sometimes heated discussion — about Open Source vs. Proprietary Software was again one of the top subjects this year. Virginia Backaitis (@actbrilliant) took at look at it again, and concluded that there is no clear winner
Everyone loves the promise of Open Source Software (OSS). It’s free (or almost free); it’s built by passionate communities of developers; you can 'look under the hood.' and there’s no vendor lock-in. Add to that, that the rate of innovation is supposed to be faster with OSS — why would anyone choose to work with anything else?"
2) David Roe (@druadh20) looked at Garter’s 5 Cool[est] Vendors in Content Management of 2013. He found that, even here, vendors are focusing on mobile and enterprise collaboration.
Gartner announced the five content management vendors that it rates as ‘Cool’ this year for a variety of different reasons. They include in alphabetical order: Colligo, Flow, Gecod, Reveille and Xiat."
3) Cloud Service Models (IaaS, SaaS, PaaS) + How Microsoft Office 365, Azure Fit In by technology evangelist Amit Kumawat (@amitechie) examined how Microsoft Office 365, and Azure Fit Into users’ perception of cloud computing.
Cloud is a hot, but ambiguous buzzword in the IT industry. A Software Developer may describe the Cloud in a different way than a System Admin, while a Database Admin may have an altogether different definition. What constitutes the cloud is a rather complicated question. However, there is one common view that most IT people share …"
4) Jack Quest (@TheQuestReport) analyzed The Gartner 2013 ECM Magic Quadrant: Winners and Losers.
Although a major analyst firm has yet to introduce a reality television-style survival component involving vendor executives, there are winners and losers in every vendor evaluation. This year’s Gartner ECM Magic Quadrant is no different — seeing some players rise, some fall, while all fight to survive."
5) Gartner's Technology Vision for 2014: Social, Mobile, Cloud, Information Convergence by Dom Nicastro (@DomNicastro) examined some of the technology forces that will come to the fore next year.
While Hurricane Karen along the East Coast of the US may have weakened, some powerful technology forces will not let up heading into 2014. Social. Mobile. Cloud. Information. And they're all converging, according to Gartner."
6) In Forrester Wave ECM: Market Wants Agile, Mobile, Content Apps; Small Vendors Rise, David Roe (@druadh20) found out small vendors are beginning to make their mark on the enterprise content management industry.
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