Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Experts Look to 2012: Information Mgmt Will Never Be the Same

Welcome to December, dear readers. The end of the year means it's once again time to reflect on our past predictions and make room for new ones. Read on for expert views on the future of social business, user experience and the ever-popular information management. 

Information Management Will Never Be The Same: 2012 Enterprise CMS Trends

Joe Shepley (@joeshepley): Here in Chicago, our Lite Rock radio station has completed its annual transformation into The Holiday Lite, playing Christmas music round the clock, so it’s definitely not too soon to begin the annual litany of analyst prediction posts…

In that spirit, I want to spend some time in this post and the next taking a look at my picks for noteworthy ECM 2012 trends:

  1. The rise of Information Lifecycle Management (ILM)
  2. The evolving relationship between compliance and social media
  3. ECM goes viral
  4. Realistic retention
  5. Mainstream Enterprise 2.0
  6. Mid-tier ECM steps up to the plate
  7. SharePoint decision time

Enterprise CMS Will Never Be The Same: 2012 Enterprise CMS Trends, Part 2

Joe Shepley (@joeshepley): Last post, I began looking at my picks for noteworthy enterprise CMS 2012 trends:

  1. The rise of Information Lifecycle Management (ILM)
  2. The evolving relationship between compliance and social media
  3. ECM goes viral
  4. Realistic retention
  5. Mainstream Enterprise 2.0
  6. Mid-tier ECM steps up to the plate
  7. SharePoint decision time

 

Enterprise CMS 2012: Massive Disruption or Same Old, Same Old?

Jed Cawthorne (@jedpc): I am not a big fan of making predictions, especially as I have no special powers for seeing into the future, and as such, if you're going to make predictions you need to do it with great wit and aplomb! However, the CMSWire theme for December is (of course) looking to next year and beyond for digital business, focusing on how collaboration, information and customer experience management will change in 2012.

Well, the "experience management" element is well outside of my sphere of expertise, so I will leave that subject well alone, but collaboration and information management I am far more comfortable with, so let's kick some theories around shall we?

 

Social Business 2012: Say Hello to the Lean (Social & Mobile) Information Workplace

Oscar Berg (@oscarberg): It is impossible to ignore the macro perspective when trying to predict what will happen within the social business and Enterprise 2.0 arena in 2012. With a new financial crisis just around the corner, this time to be caused by several Western nations caving in under unmanageable debts, the threat of such a crisis is already driving the world economy towards a recession. Even though many businesses are still making good profits, they know they have to prepare themselves for less favorable market conditions. I believe social principles and technologies have a key role to play in these preparations.

 

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