Despite all the changes across the information management industry, the management of content still remains a core goal. According to Gartner’s recently released Magic Quadrant for Enterprise Content Management (ECM), demand for Enterprise CMS continues to grow as enterprises struggle to feed business applications with appropriate content.

Gartner’s ECM Magic Quadrant

While the content focus across the industry changes from year to year, the basic problem of managing content remains. This year, enterprises have been looking to vendors to solve the problems of social content management, process-centric management and integration. Their degrees of success in solving these problems are the differentiators across the 22 vendors in this year’s report.

Interestingly, the "Gartner Magic Quadrant for Enterprise Content Management (ECM), Q4" (note, the report is not yet available on the Gartner site) this year has shown quite a bit of movement, with most vendors included falling into either the Leaders or Niche players Quadrant, with Alfresco and Xerox in the Visionaries Quadrant and Perceptive, which is now owned by Lexmark, in the Challengers Quadrant.

The result is a market that is largely dominated by a number of large vendors, and vendors that provide solutions for a specific, identified niche. The Leaders are, in alphabetical order, EMC, Hyland, IBM, Microsoft, OpenText and Oracle.

ECM Components

However, all those that made it into the Magic Quadrant in the first place share the common goal of information management and providing the following tools, which are weighted as follows:

  • Document management: 15%
  • Image-procession applications: 18%
  • Workflow/BPM: 22%
  • Records management: 13%
  • WCM: 7%
  • Social content: 15%
  • Extended components: 10%

With a strategic approach to enterprise content management (ECM), enterprises should be able to take control of all their content, to enable other business applications to carry out their functions, including collaboration and information sharing.

As a software toolset, ECM consists of a set of capabilities and/or applications for content lifecycle management that interoperate and that can also be sold and used separately.

The set of functions listed cover the majority of enterprise information management functions in one form or another. The core functionality covered by the above is scored by Gartner with tools that include: