Despite all the changes across the information management industry, the management of content still remains a core goal. According to Gartner’s recently released Magic Quadrant for Enterprise Content Management (ECM), demand for Enterprise CMS continues to grow as enterprises struggle to feed business applications with appropriate content.
Gartner’s ECM Magic Quadrant
While the content focus across the industry changes from year to year, the basic problem of managing content remains. This year, enterprises have been looking to vendors to solve the problems of social content management, process-centric management and integration. Their degrees of success in solving these problems are the differentiators across the 22 vendors in this year’s report.
Interestingly, the "Gartner Magic Quadrant for Enterprise Content Management (ECM), Q4" (note, the report is not yet available on the Gartner site) this year has shown quite a bit of movement, with most vendors included falling into either the Leaders or Niche players Quadrant, with Alfresco and Xerox in the Visionaries Quadrant and Perceptive, which is now owned by Lexmark, in the Challengers Quadrant.
The result is a market that is largely dominated by a number of large vendors, and vendors that provide solutions for a specific, identified niche. The Leaders are, in alphabetical order, EMC, Hyland, IBM, Microsoft, OpenText and Oracle.
However, all those that made it into the Magic Quadrant in the first place share the common goal of information management and providing the following tools, which are weighted as follows:
- Document management: 15%
- Image-procession applications: 18%
- Workflow/BPM: 22%
- Records management: 13%
- WCM: 7%
- Social content: 15%
- Extended components: 10%
With a strategic approach to enterprise content management (ECM), enterprises should be able to take control of all their content, to enable other business applications to carry out their functions, including collaboration and information sharing.
As a software toolset, ECM consists of a set of capabilities and/or applications for content lifecycle management that interoperate and that can also be sold and used separately.
The set of functions listed cover the majority of enterprise information management functions in one form or another. The core functionality covered by the above is scored by Gartner with tools that include:
- Document management: This has been evolving for many years, but includes core capabilities like check-in/check-out and all security issues around documents, such as version control and security services for business documents. Compound document support and content replication are also in demand.
- Image-processing applications: In this space, vendors need to provide document capture — scanning, OCR, form processing etc. — natively or with 3rd party vendors. They also need to provide a way of storing documents in folders, or sending that content into a business process.
- Workflow/business process management (BPM): The very basic minimum here is simple document review-and-approval workflow, but Gartner scores vendors that offer graphical process builders as well as serial and parallel routing.
- Records management: This should provide long-term retention polices through automation to ensure legal, regulatory and industry compliance. Basic requirements include retention of critical business documents based on a records retention schedule. Higher ratings are given to those products that offer compliance with (DoD) Directive 5015.2-STD, The National Archives, etc.
- Web content management (WCM): This should offer content control throughout an entire web experience though the use of specific management tools, based on a core repository. This includes content creation functions like templating, workflow and change management. Minimum requirement is partnership with a Web CMS provider, with native capabilities scoring higher than partnerships.
- Social content: Social content, Gartner says, is the fastest growing category of content in the enterprise, with many vendors adding support for blogs, wikis and support for other online interactions. The name of this has been changed from document collaboration to social content to reflect broader audience and content types.
Overall, Gartner says, these functions should realize the following goals:
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