Customer Experience Management (CXM), Information Management, Social Business
 
 
 

GRC Roll-up: Autonomy’s Social Media e-Discovery, Modulo Brings Risk Manager to Cloud

This week has seen a considerable amount of cloud action among vendors including Modulo, which has taken its risk manager into the cloud; Iron Mountain, which offers medical records access in the cloud; and Compliance 360 has added flexible reporting to its platform. Autonomy, meanwhile, offers e-Discovery across social media.

Autonomy: Social Media, e-Discovery

Only February and it's already been a busy year for Autonomy (news, site). Despite the delay in a major acquisition deal — they still haven’t announced the target — it has been busy elsewhere, this time with the addition of functionality to its e-Discovery software.

The recently announced features will enable it to identify, preserve and collect social media data for inclusion in e-Discovery requests as part of its social media functionality.

Like everything else from Autonomy, Autonomy Explore is built around its IDOL technology and can analyze and act on information patterns detected at client touch points, including websites, mobile phones and contact centers.

Its Social Media Governance software enables companies to prepare for compliance and litigation around social media, which is going to be particularly useful because new regulations in a number of countries — such as the Federal Rules of Civil Procedure (FRCP) in the United States and the Civil Procedure Rules (CPR) in the United Kingdom — have stated that information in social media sites is discoverable.

Its social media connectors provide a pipeline into news feeds, blogs and social media sites like Facebook, Twitter and YouTube as well as other customer-facing and internal systems.

Modulo Risk Manager in the Cloud

Modulo (news, site) has also been busy with Modulo Risk Manager, which, it has recently announced, is now deployed in the cloud. This service enables users to automate their GRC programs and manage risks as well as compliance issues.

There is a whole list of new features here, including iPhone and mobile device collectors and an open source GRC data collection platform.

Among them is vendor compliance assessment combined with risk management throughout the vendor management process: From risk-based vendor selection and relationship management to ongoing compliance monitoring and reporting.

It also enables enterprises to add knowledge specific to any business segment to the system, including knowledge bases, documents, surveys, threats, and other sources.

Finally, the GRC Open Source Collectors provide a common platform to create collectors and gather security data to automate policy compliance, audits and risk assessments using the Security Content Automation Protocol (SCAP) standard.

Iron Mountain Neutral Healthcare Storage

More medical GRC, this time from Iron Mountain (news, site), which has announced that it has made its Digital Record Center for Medical Images vendor neutral, which in effect means it can work with anyone.

The Digital Record Center for Medical Images is used for storing, sharing and protecting diagnostic images and other patient data and, as a cloud-based archive, gives healthcare organizations a central repository for consolidating and liberating medical imaging and patient data from departmental-level (radiology, cardiology, and other modalities) storage silos.

 

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