Since SAP and OpenText signed reseller agreements to sell OpenText document management and enterprise CMS under the SAP brand name, they’ve been steadily building the product portfolio and adding new functionality. Now they have released v10 with support for SAP CRM and Supplier Relationship Management (SRM).
It’s not really a surprise that it has added SAP CRM (Customer Relationship Management) support as everyone seems to be doing it at the moment, while the addition of SRM says a good deal about the kind of enterprises you are likely to find SAP in.
OpenText, SAP and Enterprise CMS
Just to go back to 2009. In October of that year, SAP and OpenText signed a reseller agreement. In a nutshell, the agreement meant that SAP would resell Open Text Enterprise CMS under SAP branding.
This was in addition to Open Text’s Document Access and Archiving and Invoice Management products. The new, reseller-inspired name is the SAP Extended Enterprise Content Management (SAP Extended ECM) application by Open Text.
.For customers, it offered a content management solution that integrates with SAP business processes and puts unstructured content in a business context.
Extended ECM for SAP v10
Version 10 continues this development and responds to what SAP says its customers are looking for.
With this, it consolidates content and documents such as contracts or email, or other customer information, in one place and makes it available through the SAP CRM interface.
It does the same with SRM, too, and offers client collaboration and content management inside the procurement process of an organization.
When we discuss long-term content management needs with customers, integration with SAP CRM and SAP SRM are two topics that come up frequently…They see considerable value in having these processes, which often require a lot of supporting documents, integrated with an advanced content management solution," said Tom Roberts, Global Vice President, Software Solutions Program, SAP.
OpenText has also added a social stream called OpenText Pulse, which allows team members to track recently added content from colleagues across the organization and jump to the most up-to-date content.
It also enables people to connect with each other and follow content updates from across the organization, providing enterprise-wide transparency across the organization and within core business processes.
And there are many more features, too, but as a major release it is impossible to list them all here. What does stand out, though, is the tight integration between v10 and MS Windows and Office applications, access to content through the SAP NetWeaver technology portal, and advanced OCR capabilities for scanned documents (searchable PDF).
Something else worth noting here is that Extended ECM 10 also meets DoD 5015.2 records management certification requirements, which it achieved last month.
OpenText Extended ECM, version 10, for SAP Solutions is available now in English, French, German, Spanish, Brazilian Portuguese, Italian, Russian, Japanese, and Simplified Chinese.