Canada’s largest software company, OpenText said today it will significantly boost support for the Microsoft Exchange platform using its OpenText Email Management, promising improved provisions for huge or geographically dispersed environments, enhanced records management capabilities and easier and faster administration.  

Email Remains Vital to Business Communication

Even with all the social media advancements, the company believes email remains vital to business communication, and an important source of business records in large corporations. But unchecked growth of email archives is “unsustainable,” particularly due to management costs associated with compliance and legal requirements. OpenText Senior Product Marketing Manager Stephen Ludlow said “Using OpenText Email Management, companies can put in place a common-sense, real-world approach to protecting and saving their business records that lower costs and reduces risk.”

Email Migration That Keeps Compliance

“With this release, we focused on reducing the overall cost and effort involved with managing email even for very large global corporations with operations spread across multiple jurisdictions,” Ludlow explained.  This is particularly important in email archiving that has strict country-of-origin requirements.  To get there, the OpenText Email Management software now has awareness of multiple archive servers that can be located around the world.

This means archived mail can now be moved from a source archive to a destination archive, improving the user experience, but more important, accommodates regulations stipulating that email messages (considered records) remain in the country of origin.  This approach ensures that those messages stay in the original location.

“Many of our customers, especially large, multinational organizations, need to balance strict regulatory requirements to house data in specific physical locations with the ability to still provide users with immediate and timely access to their information,” Ludlow said. OpenText said other new enhancements include a redesign of the email management assistant; improved metadata capture to better support complex and event-driven retention policies; refined access control to allow archived messages to be based on participants; and general administration improvements and features. It also adds support for 64-bit versions of Microsoft Outlook 2010 clients.

A History of Email Improvements

This isn’t the first time OpenText tackled the email issue. Back in August 2008, the company expanded its enterprise CMS portfolio with solutions targeting email and archiving aimed at law firms. More recently, OpenText purchased Global 360, a Microsoft Gold Certified Partner and part of the Microsoft SharePoint ISV Partner Advisory Council.