Welcome to November. This month we are taking a closer look at how cloud technology and practices are shifting information management and customer experience operations. To start, we looked at cloud content management and how old school vendors, like EMC, are offering on-demand solutions.

In related news, Forrester ranked the current enterprise content management (ECM) vendors, telling us the ECM suite is dead. While many of these vendors have a cloud-story to tell, there is still a ways to go before we see full-fledged offerings from everyone.

And, in a recent Information Security study, more than 54% of respondents think that the cloud (SaaS, IaaS or PaaS) has increased security, but concerns linger.

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