Receive
the Free CMSWire Newsletter
We keep thousands of people informed each week via concise updates.
Privacy respected — we will never share your information.
Latest Knowledge Management News & Articles
By Jed Cawthorne
| Monday Feb 6, 2012
Have I mentioned recently how much I truly hate the term "social business"?
Maybe hate is a bit strong, and it's really not the term, but the way it is used. However, as I was struggling to finalize my contribution to this month's Social Business theme, I was saved by a fellow author's article: Knowledge Management in 2012: Probably Dead by Roan Young (@roanyoung).
By Marisa Peacock
| Wednesday Sep 28, 2011
Last week Forrester taught us about the issues of mobile device management within the enterprise. The next day it released a report that helped us put it in perspective.
By Marisa Peacock
| Monday Sep 19, 2011
Last week, Index Engines provided its take on how to best prepare and manage corporate data. The discussion didn’t end there, however. Today, Symantec released its 2011 Information Retention and e-Discovery Survey, which examined the retention policies of the enterprise. The survey reveals that email is no longer the most commonly requested records companies must produce — further complicating the way information and the kinds of information are managed.
We thought this was the perfect opportunity to have Symantec weigh in. We asked Greg Muscarella, senior director of product management for Symantec’s Information Management Group, the same three questions about how to effectively manage your corporate data.
By Jason Campbell
| Thursday Jun 30, 2011
How many meetings are worth the time that we invest? What if the content of a meeting could be useful, usable and immediate?
By Jed Cawthorne
| Tuesday Jun 7, 2011
Barb Mosher set the scene for this month's CMSWire focus on communities (or at least, online communities!) with her thought-provoking piece, "Communities: We All Want to Belong, or Do We?"
Barb references a definition of communities from David Coleman (founder and MD of Collaborative Strategies): "Communities rely on the strength of social ties, where your being there is important." I would add that in this case, "being there" includes in a virtual mode, as in logging on and taking part in the online communities activities.
By Jason Campbell
| Monday Mar 21, 2011
By Chelsi Nakano
| Tuesday Mar 1, 2011
Each year KMWorld (news, site) publishes a list of the cream of the crop in knowledge management. "100 companies That Matter" includes favorites from practitioners, analysts, theorists and customers, recognizing orgs whose innovations have had significant impact on the constituency chain as a whole.
By Chelsi Nakano
| Friday Jan 21, 2011
We're continuing January with expert articles on everything from A to Z. Read on for tips on topics like SharePoint success and business collaboration, or if you're interested in reading about how Web Analytics Demystified's founder Eric T. Peterson totally schooled me on measuring social influence in the enterprise.
By Marisa Peacock
| Wednesday Jan 12, 2011
All the excitement about Quora these past few days has us curious — could Quora be a model for an effective enterprise knowledge management tool?
By J. Angelo Racoma
| Thursday Dec 23, 2010
In an ideal world, governance and social media go hand-in-hand. The Philippine government, starting with the newly-installed administration of President Benigno Aquino III, has embraced social media as a means of extending services to its constituents, particularly by feeding vital information on security, disasters and something as commonplace as traffic.
By Mimi Dionne
| Thursday Dec 16, 2010
Luis Suarez of IBM — the 2.0 Adoption Council’s 2010 Internal Evangelist of the Year — mesmerizes the hapless interviewer. His enthusiasm for one of his favorite topics, life without email, bleeds into several records and information management-related disciplines — a fact he’s only too happy to acknowledge and gleefully share with everyone.
By Mimi Dionne
| Thursday Nov 18, 2010
Bill Kaplan, CPCM is a retired US Air Force colonel who after a lifetime of successful implementations for other companies founded his own knowledge management consulting group last year: Working KnowledgeCSP. His path is a textbook example of success — always the most difficult kind.
By Josette Rigsby
| Friday Oct 29, 2010
Washington D.C. based VIDIZMO (news,site) announced support for Microsoft SharePoint 2010 in the cloud-based and on-premise editions of its interactive training tool. VIDIZMO provides solutions for training, compliance, corporate communication, knowledge-sharing and organizational development for small to midsize organizations, educational institutions, government and healthcare.
By Jed Cawthorne
| Wednesday Jul 7, 2010
Caveat emptor is Latin for ”buyer beware”; this gem of wisdom has been passed down to us from Roman times, and in some ways it’s an example of Knowledge Management (KM) in action — a nugget of ‘knowledge’ that countless generations have found to be valuable, and so passed on by word of mouth, clay tablets, scrolls or more recently books and websites!
When you consider your organization's KM strategy in the context of your content management and collaboration environments, then I would re-iterate “buyer beware”, particularly the be wary of any vendor who wants to sell you an “end to end” knowledge management solution.
I would suggest there is no such thing as a “KM system” as in a single piece or suite of software, in the mold of “one ring to rule them all”.
By Marisa Peacock
| Friday Jun 11, 2010

The next time those in the academic world suggest any miscommunication is an issue of semantics, they might not be wrong.
Elsevier, the publisher of scientific, technical and medical information products and services, has acquired Collexis, a developer of semantic technology and knowledge discovery software.
By Len Rosen
| Wednesday Mar 24, 2010
Are private social networks becoming entrenched in Enterprise 2.0 businesses with sophisticated sales forces? "We're not there yet," states Jennifer King, Director of Sales, Central Region for SAS Canada, the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. SAS is one of many software companies involved in complex solution selling. "Our sales teams are knowledgeable with many years of experience," states King. "They are just getting their feet wet when it comes to understanding public social networks."
By Marisa Peacock
| Tuesday Jan 19, 2010

Last week, we pondered the fate of acronyms — namely GRC. Continuing the conversation, we sat down with CA’s (news, site) Marc Camm, senior vice president and general manager of GRC Products, and Peter Stapleton, senior principal product manager for CA GRC Manager, to discuss their thoughts about what Governance, Risk and Compliance will look like in 2010 and beyond.
By Marisa Peacock
| Thursday Jan 14, 2010
By Dee-Ann LeBlanc
| Thursday Dec 10, 2009
On July 17 Open Atrium (news, site) was introduced to the world. The software is a distribution of the popular open source Drupal CMS framework (news, site) packaged up in the form of an intranet and knowledge management tool.
A mere 75,000 downloads later, Open Atrium now support 31 languages at varying levels of translation. The team behind this social business software used by small groups working together as well as large, geographically distributed organizations, has some firm ideas about the future.
By Mike Ferrara
| Thursday Oct 22, 2009
There are numerous knowledge management systems (KMS) out there not related to SharePoint, and even Sean Squires and Lincoln DeMaris, Microsoft Project Managers, admitted that Microsoft was not fully using SharePoint for their KMSs. Their goal was to use SharePoint 2010 offerings to build a brand new internal KMS with mainly OOTB solutions.
This session at the SharePoint Conference was based on a case study on one of several KMS at Microsoft. In a nutshell, it represents a repository of high-quality, field-ready content with case studies, white papers, marketing materials, etc., that allows Microsoft to engage with customers.