Antony Satyadas, program director for On Demand Workplace Industry Solutions at IBM has authored an article discussing knowledge management core concepts and how they map into the needs of small, medium, and large business' needs. In case you didn't know, IBM's SMB revenues grew something like 50%+ in the last year. Collaboration solutions sales have been a big part of this growth.
If you look at IBM's offerings in this space, you'll quickly notice that the Lotus Domino platform is at the core of most the products. This fact helps explains IBM's acquisition of Aptrix
, earlier this year. However, there is an uncomortable mix of technologies that they call their "solution". If you were to implement the total solution, you'd be playing with everything from Lotus Messaging, to Domino.doc, to Aptrix, to DB2 Content Manager, to WebSphere and Portal. Yuck. They still need to do some streamlining here.
... Knowledge management is just as important for small and midsize businesses as it is for large ones. Learn what you need to do to implement a knowledge-management strategy in your small company.
The concept of knowledge management has been around since the early '90s, but only recently has its role as a key to business success received widespread acceptance. Although many IT managers recognize the benefit of knowledge management, its value to smaller businesses isn't always as obvious. However, the importance of a knowledge-management solution is just as vital for small and midsize businesses.
At a minimum, a knowledge-management solution for small and midsize businesses should incorporate collaboration, content-management, and search technologies. For medium-sized or more technologically savvy businesses, an advanced knowledge-management solution that uses both tacit and explicit knowledge boils down to six core areas: entry points, collaboration, document management, taxonomy and workflow, search, and expertise location.
Read the Information Week article
. Read about IBM's Collaboration Solutions