Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Blogs & Wikis as Enterprise Applications

The latest Gilbane report delves into the use of blogs and wikis in the enterprise. Claiming that dismissing these tools because of how they are commonly used today, the author explores where things could lead to in the future and how these technologies could best be leveraged in the corporate world.

Executive Summary
Blogs and wikis are flexible practices and technologies that are increasingly being used within companies and organizations to ease the creation and dissemination of information, as well as making it easier for companies to communicate effectively with customers, partners, and the public. This article discusses some of the salient features of blogs and wikis, and give examples of companies who already have implemented one or more of these systems.

Read the full article.

 
 
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