Many organizations overlook one of the most significant ways to improve competitiveness, ramp up performance and sustain growth: continuous, varied and dynamic learning programs for their employees and leadership teams. As mobile has become an important channel for many business activities, it is emerging as a preferred platform for just-in-time learning and knowledge sharing. Mobile platforms are disrupting all kinds of activities and processes, and putting a whole new twist on employee productivity, customer interactions and partner collaborations.
Ubiquitous mobile access in this interconnected world means instant collaboration for company employees anytime anywhere -- but only if companies reduce the obstacles for such collaboration to take place both on mobile and social platforms. Organizations have to make significant internal changes to take advantage of social technologies, collaboration and mobile learning. Policies, processes and “culture” must engender an open environment where employee contributions to knowledge sharing are encouraged and where employees have the tools to quickly find the knowledge they need.
Source: Cisco Consulting Services, 2013
M-Learning – The New Kind of E-Learning
Most articles that mention e-Learning as an aspect of knowledge management, social business or collaboration usually only show e-Learning as a "check list item," rather than exploring how e-Learning can enhance overall corporate collaborative strength and performance improvement for employees. Like other disruptive mobile apps, m-Learning has hurled corporate e-Learning onto a whole new trajectory.
The mobile ecosystem -- devices, carriers, app markets -- has become one of the fastest growing technology industries, which means great opportunities for learning accessed through mobile devices. Wearable mobile devices will likely become more prevalent for m-Learning, particularly for on-the-spot interactions and collaboration, environmentally interactive sessions and knowledge searches.
Mobile learning isn’t just learning dumped into a mobile device. It has become a new world of possibilities for at-your-fingertips knowledge. M-Learning usually targets situational or contextual learning, which means the content has to be an exact fit for what is needed in the moment. Experiential m-learning leverages the environment in which the learner exists. M-Learning augments employee performance and productivity in very real ways. It is continuous learning that is patterned on the way people work.
The study found that those organizations that are higher performers -- defined as companies that increased revenues and improved a majority of their key performance indicators over the previous year -- are doing more with mobile learning than organizations in general.
Eighty nine percent of (all) respondents whose organizations have been delivering mobile learning for more than two years say mobile video is either very or extremely effective.
Mobile learning can complement more “mainstream” learning services, but also provides an opportunity to transform how learning is done on the job. M-Learning has been a major force for breaking learning into bite-sized but meaty pieces that can be consumed in 10 minutes or less. Information design for mobile access is the focus, instead of formal course design.
Continuous Learning: Transforming Employee Performance Management
Just as companies must become agile and dynamic in response to constant change -- they have to include employees in the preparations as well. To meet ever-present change, continuous learning is essential. The tenets of such continuous learning also must change frequently to stay relevant. Mobile becomes a transformative technology to keep learning relevant and to help employees apply learning and knowledge to daily work.