Latest Social Business News & Articles

Someday, describing software or services as social business will be as redundant as describing a dinner party as a social event. It will be assumed. At the moment, however, social business is one of the Big Four catch-phrases of where the enterprise is now, as evidenced by the abundance of social software and services on display at the E2 Conference, taking place this week in Boston.

Jive Software has released its Present presentation software for iPad and Android, and two other apps for the iPad and iPhone.

For the social enterprise to work, most of what we think of as business needs to be turned on its head.

Blame it on the Consumerization of IT, the "bring your own device" movement, the seemingly inescapable trend of all things moving toward the cloud, or the cyclical move from single-vendor solutions to best-of-breed (a cycle that seems to repeat itself every five to seven years). Regardless of these trends or cycles, collaboration environments within the enterprise are rapidly expanding. 

The words “social enterprise” or “social business” can mean different things depending on your industry. However, whether you’re using social technologies to communicate with your employees in an effort to spearhead innovation or you’re a non-profit or start up using social technologies to contribute to the greater good, at the end of the day, using social technologies to share, collaborate and connect with others is changing the way we work.

The idea is not necessarily to replace the social intranet, but to give corporate communications, and the people it is trying to reach, a voice that can't get lost in the stream.

After a four month beta test run, Skype today announced that its video messaging feature will now be available for all users.

Socializing business is a revolution in the way we do work. The days when you can control your brand through your website are long gone. Customers are getting information about your brand and products through a number of different channels and if you aren't listening and engaging these channels, you won’t only miss new business opportunities, but will quickly see the competition pass you by.

In a truly social enterprise, social requires more than just a Facebook page and Twitter account; you need to live and breathe social, inside and out. Anyone can Tweet, but creating a truly social intranet requires incredible commitment, change management and intelligent execution.

ThoughtFarmer 6.5 adds photo drag-resizing.

ThoughtFarmer is out with a new version of its social intranet, featuring an updated employee directory profile. Tastily, this new version 6.5 is called Avocado. 

It's pretty safe to say that any concerns that Microsoft's acquisition of Yammer will hurt NewsGator can be set aside. The newest version of Social Sites goes well beyond the activity stream (and what Yammer can do).

This month's focus on the social business is still going strong in the lead up to next week's Tweet Jam. Our contributors took a long look at existing social tools and organizational culture and found there's work still to be done. We learned about some common lead scoring mistakes and received some hard earned tips on how to make your automation project a successful one. 

Designing Customer Experiences
Mapping the customer journey is challenging at the best of times, but if you create a contextual, social, and cross channel experience, you are well on your way.

What Drives the Social Enterprise?
How do you move your organization into the future? Maybe your company's DNA is missing the social sequence, or perhaps it's time to review the 6 pillars of social business and then change your communication style.

Selling Predictive Analytics
Big data is the big term of the year, but to take advantage of all that information you are capturing, think predictive analytics. Here are three ways to ensure your organization see the value of predictive analytics.

Tweet Jam on Enterprise Social
Join CMSWire and a great group of industry experts for our June 20th #socbizchat Tweet Jam at 10am PT, 1pm ET, 1700 GMT as we discuss the future of the social enterprise. Read the questions & check out who's coming.

Most Popular

• Customer Experience Management: Art vs. Science 
• Curation in the Enterprise: Imagining Increased Social Scale 
• Business Intelligence Software Sales Hit Black Ice As New Players Threaten To Shatter Market 
• Salesforce Acquires BI Start Up EdgeSpring, Marketing Cloud Expands 
• The 5 Most Common Lead Scoring Mistakes 

Editor's Picks

• SharePoint Love So Big, EMC Documentum Cuddles Up Too
• The Three R's of Predictive Analytics
• Gartner Campaign Management MQ: SAP Challenges, Sitecore, ExactTarget, Adobe Impress
• OpenText's Latest Web Experience Platform Has an Eye to the Digital Marketer
• (R)Evolution: The Past, Present and Future of the Social Enterprise 

Around the Web

• How we got to the Relationship Era
• 3 Types of Employees Your Business Needs
• Would you click a “Respect” button more than a “Like” button?
• Why content should be led by strategy
• Beware Trading Privacy for Convenience

Featured Events (all events | post your event)

• Jun 20 — CMSWire's June Tweet Jam: What's Next for the Social Enterprise #SocBizChat
• Jun 25 — Forrester's Forum For Customer Experience Professionals (New York)
• Jun 27 — CMSWire's Google Hangout: Understanding the Customer Journey #CXMHangout
• Aug 11 — SPTech Con Boston 2013
• Sep 16 — Gartner Portals, Content & Collaborations Summit

Featured Jobs (all jobs | post your job)

• Product Manager in Portland at Jive Software
  
• Analyst, Customer Intelligence in Cambridge, MA at Forrester
• Content Strategy Manager in Menlo Park at Facebook
• Program Manager II in San Francisco at Yammer
• Director, Demand Generation in San Francisco at Limelight Networks
   

Most of the revenue for major media and entertainment (M&E) companies is about to go digital. That's the picture according to a new report from Ernst & Young, which found that revenue based on digital sources is about to exceed 50 percent, on average, for the first time.

SharePoint gurus, developers and convention crashers can set the date for 2014's big Microsoft shindig for all things social business, enterprise and collaboration. 

Over the last few years I've been known to wax poetic on my loathing of formalism. My favorite by far is a skewering of the top 10 tip lists that litter the online landscape (it's one of my most popular articles and a good read if you haven't seen it). The usage of process as sword and shield throughout corporate America is rampant. 

Business social networks may appeal to the tech-romantics amongst us (doesn’t take much to make us shout “paradigm shift!”) but they evoke divergent emotions in actual users.

Many organizations have adopted Microsoft SharePoint as a central employee portal — a way to deliver and share documents, create accessibility and encourage collaboration — but managers are under increasing pressure to add more value to SharePoint investments. One way to do this is to incorporate video into the SharePoint experience.

Gear up and get ready as this month's Tweet Jam is sure to be a lively one! This time around we'll be talking about the Social Enterprise — what makes an organization social? What new roles are emerging? Where do we go from here?

Has the hype surrounding the social enterprise being the-next-big-thing run its course?