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Latest Social Business News & Articles

Huddle Has a New CEO

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When Huddle won its $51 million round of funding last month, its co-founder and CEO Alastair Mitchell told us the enterprise content collaboration startup would use its newly acquired cash to build out the US market (Huddle was born in the UK, and as many as 60 percent of its customers are  there) as well as to amp-up its sales, marketing and product teams so it could create even more success (than it's already enjoying).

What he didn’t mention, and perhaps the decision had not yet been made, is that the company would also be hiring a new CEO: in other words, his replacement. But it doesn’t seem as though Huddle’s investors or board asked Mitchell to step aside. Instead he said that as the company planned for the next stage of its growth, it was important for them to identify and hire a proven leader who “understood the subtleties of cloud technology and how to bring it to market at scale.” Mitchell will take on the roles of President and CMO.

The man who is now tasked with that job is tech exec Morten Brogger, who will be moving from Luxembourg to San Francisco to take on the challenge.

Wizeline Releases Free Product Management Tool

Wizeline has good news for product managers who have outgrown spreadsheets and presentation software as tools for managing their company’s products.

The product management solutions company just announced its free Wizeline Starter plan, which allows product managers overseeing a single product to evaluate product feature requests, plan and prioritize releases, and develop visual roadmaps.

“It’s all about centralizing the information that's out there,” said Bismarck Lepe, Wizeline founder and CEO, in an interview with CMSWire. “Companies generate a lot of data, but it’s not in a place where it’s very useful. We help companies use the data to make better prioritization decisions, and then track whether the decisions made were the right ones.”

Atlassian Releases Secure Collaboration Platform

Atlassian today released HipChat Server, a communications platform that runs behind a corporate firewall.

The platform addresses the needs of companies in the financial services, government, healthcare and other sectors with stringent security requirements, said Bernardo de Albergaria, vice president and general manager of the collaboration group for Atlassian, a Sydney, Australia-based tech company founded in 2002. (Atlassian acquired San Francisco's HipChat in 2012).

You Support Your Customers - Now Support Your Employees

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A good customer experience is critical for any company, no question about it. Whether it’s a product or service being sold, a company can’t survive without satisfied customers. Online customer communities have been shown to be highly effective tools to provide service, relationships and knowledge that crate brand loyalty — and more profit — through more engaged customers who will spend more over a longer period of time.

It’s time to take that same approach with the internal employee social network.

Five Hot HR Tech Trends for 2015 [Infographic]

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Performance management, employee engagement and learning are top priorities this year for Human Resources executives, finds new research from The Starr Conspirancy Intelligence Unit and Human Resource Executive.

Summed up in the infographic, Hottest HR Technology Solutions in 2015, the survey reveals what HR executives find most important when considering investing in new technology solutions.

Pair Writing: A Revolution in Content Creation

There is an accepted wisdom that content creation must be a solitary activity if you want quality and creativity. But this is a consequence of the content tools (pens, typewriters) that have been available. As collaborative, network-oriented content tools emerge, we will see a lot more collaboratively created content. 

Have Status Meetings at Work? No, No, No and ... No

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Hey, whatcha working on? How's that project coming?

We've all prepared for these questions in upcoming meetings. We work hard, and we want people to know it. Nothing wrong there.

Well, except maybe that preparing for those questions actually takes longer than the work we do.

Ah, the proverbial status meeting. Something that should die — now, some say.

Clarizen, an online project management software provider, thinks this way. Of course, their product is a good replacement for the "status meeting," they think. But the San Mateo, Calif.-based tech company did produce some food for thought in its new survey about status meetings.

FaceBox at Work: The Newest Collaboration Solution?

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We are hardly out of the 2015 gate and the enterprise collaboration market is already experiencing a shakeup.

Facebook released Facebook at Work on Jan. 14, the same week Box resuscitated its delayed IPO event, slated to launch tomorrow. While seemingly unrelated, these two events underscore the continued significance the "consumerization of the enterprise" trend will continue to play in 2015, especially as it relates to collaboration.

Jostle Adds Secure File Sharing, Viewing to its Intranet Platform

Jostle is adding a secure file sharing and viewing component to its existing cloud-based intranet solution to provide a higher level of "robustness, security and functionality," Jostle’s CEO Brad Palmer said.  Through an integration with Citrix ShareFile, Palmer said Jostle will be better able to meet the needs of its clients.

The company introduced a file sharing and discovery service two years ago. But as customer use of the search feature has scaled and the platform attracted more enterprise clients, Palmer said the need for a more reliable and robust solution became clear. So Jostle went shopping for a partner and ultimately chose Citrix, due to its reputation in the industry, Palmer said.

Stay Alert: The Future of the Activity Stream

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How do you keep track of everything going on that might affect your work? It’s probably a combination of internal and external social media, email, word of mouth and a whole range of other notifications, an approach that can be both ineffective and overwhelming. Even if you achieve the pristine state of inbox zero, there’s no such thing as Twitter zero.

Digimind, Hootsuite Partner in Social Listening Tool Ecosystem

Who's talking about me, what are they saying and what should I do about it?

This is a software space now — one Digimind jumped into one year ago.

This week, Digimind became the latest social listening provider to integrate with Hootsuite in a partnership officials said helps marketers by combining social listening capabilities (Digimind) and engagement features (Hootsuite).

"It allows users to identify the conversations about their brand that matter, such as customer complaints, bad reviews or potential customer opportunities with sentiment analysis and potential audience," Jerome Maisch, product marketing manager for Grenoble, France-based Digimind, told CMSWire. "From there, they can respond to customers accordingly and publish on multiple channels in real-time." 

4 Trends in Workplace Communication [Infographic]

Flexible hours, the ability to work remotely and more time off will motivate employees to work harder in 2015. But there’s another motivator on this list you might not expect: better communication tools.

This is just one of the findings of a recent survey conducted by uSamp Research on behalf of RingCentral. The results were published in an infographic, Business Communications are “Always On” in 2015.

“What we’re seeing is a change in which people communicate, and how business communication is perceived,” said Kira Makagon, EVP of Innovation for RingCentral. “It has a lot to do with an employee having the freedom to work from anywhere, wanting the freedom to work from anywhere and almost demanding the freedom to work from anywhere.”

How One Female Web Technologist Broke Barriers in Tech

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Martha Elliott remembered walking into the office to interview for a web designer position when she was 40-years-old.

“The interviewer,” Elliott recalled, “looked puzzled and said, ‘I'm sorry we're not looking for receptionists at this time. We're looking for a web designer.’”

“I have to say that the early years were not easy,” Elliott told CMSWire about her effort to break into tech. “As a woman, and especially as a black woman, you had to constantly prove yourself over and over again.”

Companies Desperately Seeking IT Talent

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It would be a simple matter, it would seem, to hire a senior developer with Microsoft Dynamics skills. Yet, Kelly Bedrich, the director of IT for the non-profit firm APQC (the American Productivity and Quality Center), has been having difficulties filing the position.

He has his theories.

One is simply that local talent who can perform development, training and tier 2 support is scarce, he tells CMSWire.com. Another: organizations are starting to realize how critical the customer relationship management (CRM) function is to effective sales and marketing "so they are protecting their resources," he said.

It's not as though the non-profit was trying to hire one or more data scientists, a highly-sought skill. But then again, it might as well be. In general, the demand for IT talent has typically outstripped the supply and as the economy continues to recover that is hardly changing.

Slack Extends Collaboration Offering with Plus Plan

Collaboration software provider Slack launched some new features this week that target companies with growing teams.

The San Francisco-based provider is betting on these teams needing help with single sign-on, compliance exports, a 99.99 percent uptime guarantee and 24/7 premium support. It's called a Plus plan, a new option priced at $12.50 per user per month.

"Slack puts all your team communication in one place and integrates with the tools you need to get your job done," a Slack spokesperson told CMSWire. '"They offer a better, more seamless experience than anyone else."

Office 365: 2014 Highlights, Preparing for 2015

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We've heard a lot about the "new" Microsoft over the last few years, complete with promises of fast innovation and the impact this would have on existing products. Microsoft delivered on these promises in 2014, with the addition of many new features and products within Office 365. It was a year of open communication filled with Roadmaps, Yam Jams and User Voice sites. In many ways, 2014 was a fulfillment of the promises made by Microsoft at the last SharePoint Conference.

More Cash for Tech Workers in Silicon Valley Antitrust Lawsuit

Apparently, $324.5 million wasn't enough.

Former tech workers at major Silicon Valley companies could cash in on an antitrust lawsuit settlement for even more money than an earlier deal that was already was the largest of its kind.

The 64,000 or so former employers of Adobe Systems, Intel Corporation, Apple and Google, Inc. have reached another settlement with the tech giants, according to a Jan. 13 letter from a Google attorney to the San Francisco-based US Ninth Circuit Court of Appeals.

Workers claim in the lawsuit the tech companies illegally agreed not to call each other's employees.

Who Wants To Play With Facebook At Work?

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Facebook unveiled its new social network Facebook at Work today, a sign of its interest in the lucrative office productivity and collaboration market. A smartphone app called Facebook At Work, with the look and feel of classic Facebook, is now available in app stores.

However, just because you can download the app doesn't mean you can use it. "Facebook at Work is only available to people who have set up a work account through their employer," the app states.

Facebook is limiting initial use to a select few companies as it continues to test the platform. The promise is a new social network with familiar interfaces that will limit itself to enterprise communications.

Where Social Collaboration Is Heading

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Social collaboration software has come a long way, both in terms of acceptance in organizations (if not daily usage) and products. Ten years ago social collaboration was mostly thought of as Facebook for the enterprise, an unfortunate tagline that suggested frivolity and not utility. Since then, social collaboration has embraced many different types of technology that help knowledge workers find and share content and ideas. An explosion of new ways to work together gradually coalesced into the form we see today. This process is driving what we can expect in the next year or so.

Don't Be Afraid of SharePoint Customization

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When SharePoint first came on the scene many years ago, Microsoft embraced a broad and deep partner ecosystem, supported all sorts of educational events to train people and placed millions if not billions on marketing events, all focused on showing us how to customize SharePoint.

With the release of SharePoint 2013, we suddenly had Redmond telling everyone to stop customizing SharePoint. A lot of companies are now embarrassed and ashamed to admit that they have customized their SharePoint sites. In less than three years it went from de rigeur to risky and questionable.

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