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Latest Social Business News & Articles

Enterprise Collaboration Tools a 'Must' For Business Success

AIIM lede.jpgMost organizations see collaboration as crucial to their success, but nearly two-thirds of those organizations feel confused about the dovetailing of collaboration and social tools.

And while document and content sharing outside the firewall is considered a necessary evil, many onsite systems have been secured against access to outside systems, forcing business workers to rely on unsecured file sharing systems.

These results and more from recent AIIM research points to a C-Suite that favors collaboration, but puts many obstacles in the way to achieving it.

Thank You, Jive, Let's Get Producteev

ProducteevDomestic task management is hard enough, unless you’re one of those drones who gets a charge from crossing something off of your “honey do” list. 

Put yourself in the office where teamwork and collaboration are defaults and keeping track of things — like who’s doing what, where’d you put that, when are you going to finish your part so that I can do mine, what’s the priority — becomes a nightmare.

Or not, if you have Producteev, a social task management solution, offered by Jive.

The $100 Billion People Directory

Facebook started off as a people directory. Why connecting people is the new goldmine both inside and outside organizations. 

Cisco, Google Collaborate on Chromebook #EnterpriseCon

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Google and Cisco are putting their enterprise collaboration faith into the little $200 laptop.

Or maybe they're just trying to gang up on Microsoft.

No matter how you slice it, the companies announced today at Enterprise Connect in Orlando a collaboration for collaboration software: the Cisco WebEx experience on Google's Chromebook and the integration of Cisco UC technologies into Google Apps.

Microsoft May Release Office for iPad

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If Microsoft press conferences are always a matter of intense speculation and conjecture, the conference that has been announced for next Thursday (March 27th) in San Francisco will be, by anyone’s standards, an exceptional event — not least because it will be the first conference hosted by new CEO Satya Nadella. 

Of course, excitement is also being driven by speculation that, finally, Microsoft will be announcing Microsoft Office for iPad. 

SharePoint Online Users Get Unlimited Cloud Storage

Just after Google slashed the price of storage in Google Drive, Microsoft responded. It's giving SharePoint Online a massive cloud storage boost. When all the sniping has been said and done, enterprises and business users are the big winners. 

The Future of SharePoint and the Social Pivot

SharePoint and the Social PivotEveryone wants to understand the future roadmap of SharePoint. There is no shortage of content and discussion around Microsoft’s every move in the content management and collaboration space, with both angst and praise expressed about each individual feature and announcement. As with the idiom "not see the forest for the trees," focus too much on the short term features and you may lose sight of the broader SharePoint platform strategy.

Stop Working So Hard: Your Health Depends on It

social business, Hard Work, Long Hours Means Bad Heart, Dumber Brain?

News bulletin: After reading this article, get offline, go home, take a nap — or if you're lucky enough to be in a warm climate — have a date with the sun. (Wait, it's Friday! aren't you doing this anyway?)

Why?

Because working too hard is bad for your health, of course. 

Marianna Virtanen, professor at the Finnish Institute of Occupational Health (Finland), proved this point with her research in the last few years, which led to this thesis. The title of her work pretty much summed it up: "Long Working Hours and Health in Office Workers: A Cohort Study of Coronary Heart Disease, Diabetes, Depression and Sleep Disturbances."

Checking email at midnight? Heart attacks coming. Putting the finishing touches on that proposal for the morning meeting at 1:30 a.m.? Diabetes is on its way.

News Bites: Updates from Brainshark, Xinet, Kenshoo and More

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A lot of news this week: Certain Inc. adds interests, Brainshark launches for Salesforce Work.com, Xinet gets OnFile, Kenshoo integrates with Oracle Social Cloud and Wix.com buys Appixia.com. 

CMSWire Survey: Majority of Readers are Well-Paid IT Pros

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IT managers make up a bigger share of the CMSWire audience than a year ago, accounting for nearly a third of all visitors, according to our annual salary survey. Respondents also indicated that working with a strong team is more of a concern than "being paid fairly."

The IT professionals accounted for 32 percent of our readers, up 5 percent from the 2013 survey. The next three most popular industry sectors in our 2014 survey were media/marketing (11 percent), professional services (7.5 percent) and financial services (6 percent). 

All four groups are heavy users of the digital marketing, customer experience management, information management and social business technologies that dominate the content on the site.

Renewed Buyout Talk Lifts Jive Shares

Shares of Jive Software jumped during the past few days on renewed reports that the social business provider is seeking a buyer.

Talk of a takeover has risen repeatedly since last May when Bloomberg News reported SAP passed on the deal. The latest report came on Tuesday when Re/code writer Arick Hesseldahl reported the company has been seeking a sale over the past several months with the help of the investment bank Qatalyst Partners, which is led by Frank Quattrone.

Company officials were mum. "We don't comment on rumors," said investor relations spokesman Brian Denyeau. Company spokeswoman Amanda Pires added nothing.

The Future of Office and Features to Use Today

During the Microsoft SharePoint Conference in Las Vegas the big emphasis was on — to no one's surprise — Office 365 rather than on-premises versions of SharePoint. While it was great to see the new features Microsoft unveiled, the conference also gave us time to look at existing features that you may or may not be aware of. Let's take a look.

Cisco Releases New Video Collaboration Tools

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Smile. You're on camera. With your work colleagues. Harrowing, right, in this work-from-home, don't-care-about-my-hair environment today?

But Cisco is all about enterprise collaboration through video and today released a series of video systems that offer HD quality. It wants enterprises to make video the de facto meeting-room collaboration tool.

The systems are called Cisco TelePresence MX200, MX700 and MX800, the first geared toward smaller conference rooms and the latter two for medium- to large-sized ones. They come with technologies associated with the video platforms from Cisco.

Organizations Need to Cultivate Poets, Not Mushrooms

Thumbnail image for the crow.pngA while back, I delivered a presentation originally titled “writing customer experiences.” Writing because I think of a customer experience as an emotional journey and of the process of designing for customer experience as similar to the process of structuring an evocative story.

But maybe the individual moments in the customer experience are opportunities for poetry.

Workplace Social Software Update Highlights Zimbra's Vision

It's been about eight months since Telligent acquired Zimbra in the social enterprise software space, and all things point to a complete transition. In fact, Telligent is so confident in Zimbra's platform that it has rebranded to the latter.

A regular in the Magic Quadrants and Waves for social software and communities, Zimbra's hoping to make another splash with today's release of its community software solution: Zimbra Community 8.0, which Zimbra says features customer support and private social networking for remote and mobile workers.

Is Collaboration Limited by Organizational Structure?

We've been seeking enterprise 2.0 and social business for several years now with some notable success, but still quite a lot of “vague” and some level of fatigue.

Goodbye CIO? Why the Role May Ultimately Disappear

social business, Goodbye CIO? Why the Role May Ultimately Disappear

Those young ones walking around with their heads buried in their smartphones and tablets? As in everybody in the up-and-coming business generation?

They'll render the chief information officer (CIO) role obsolete, the leader of an enterprise analytics software and solutions company told CMSWire.

"What was a CIO in the past?" asked ClickFox CEO Marco Pacelli. "A creator and an innovator who made information available to the business faster and more accurately. Well, now that is over, and an entire generation of extremely tech smart kids have grown up."

Yes, them. They may not be getting as much fresh air as their preceding business generations, but they are immersed in technology, almost by default.

"They are used to constant change, the next best thing and having all the information they want at their fingertips," Pacelli said. "The CIO is falling behind and can’t keep up with the demand. It will be all about the data."

Lessons Learned From Cargill's Yammer Enterprise Launch #SPC14

The 10:30 am slot on day two of SharePoint Conference 2014: Many conference goers were already bleary eyed from a combination of “networking” and jetlag but the packed room held an air of anticipation. I find the customer sessions at Microsoft SharePoint conferences are often amongst the best and for this session I hoped to hear something with a little more depth than the now tedious “Go Yammer” marketing cheerleading. I wasn't disappointed.

Can Conversocial Improve Customer Service Experiences?

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Conversocial, a cloud-based provider of social customer service software, is out with a major upgrade.

Called Conversations, it is designed to help companies manage social media comments from contact centers.

Joshua March, founder and CEO, told CMSWire that some companies use traditional ticketing systems, while others employ multi-channel contact center systems that "add social as just another channel" — as if it were email. But those systems, March said, are designed primarily for private, one-to-one inquiries or for marketing and PR-focused social media management.

How to Make Top Employees Happier and More Satisfied #SXSW

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Is corporate America more concerned with attracting top employees than developing the ones they have? That's the contention of John Hagel III, a director at Deloitte Consulting  and co-chair of the Silicon Valley-based  Deloitte Center for the Edge, which tries to help senior executives make sense of emerging opportunities in business and technology. 

Hagel spoke at the 21st annual SXSW Interactive Festival in Austin, Texas on Friday. SXSW — which stands for South by Southwest, in case you are unfamiliar — offers a unique convergence of original music, independent films and emerging technologies. The five-day event ends tomorrow.