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2013 Prediction: Social Business Tech will Stop Blaming Culture for Failure - Page 2

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We need insight, clarity, awareness, involvement and connectedness. We want the hard stuff that is a barrier to the interesting stuff to be a lot easier. We want the disconnected dots to resolve into meaning. We want to maximize individual impact and organizational insight. We want to kick ass at scale, and right now it's wicked hard.

Our wall-chatter-pulse-forum-community-wiki-profile hasn’t made the projects, 249 explorations and 173 open issues that we and our colleagues are dealing with that much easier. [Am i the only one who had a call last week that was following up on a prior conversation that I had no memory of?]

We don’t even know how many balls are in the air or why and which could possibly be relevant to the other. Are we better at that now that we’re networked? Sure, but not better enough. We don’t yet have an envrionment that helps us build a shared understanding of issues.

3. Social objects will grow to include teams, projects and processes

Yes, Virginia. projects are inherently social. Some social business vendors have begun to figure this out, (37Signals was among the earliest) but there is much left wanting in today's solutions. Today, project management usually means project managers wielding gantt charts and status meetings. This torture, when competently executed, helps to keep projects on track but the level of effort involved is very significant and rarely scales well.

Our current social collaboration capabilities hint at delivering this, but it still requires a rare level of discipline and commitment to really deliver. And we don’t have many anecdotes of this working at scale. Situational awareness — at an individual, team and organizational level. Where’s that blog? In 2013, this will be a prime focus (I hope).

4. Measures of employee engagement will pivot toward measuring cognitive and emotional attachment to core business objectives

A fresh appreciation for Employee Engagement has proven that it has a catalytic impact on revenue, longevity, profitability, and innovation — and yet it is still very poorly understood. Given how important engagement is, we are very clumsy with how we understand and handle it, and most efforts are superficial to the point of patronizing.

In 2012 we saw important studies that documented the importance of engagement, and in 2013, we’ll see people begin to actually understand what it means. Not contentment, not leaderboards, but something closer to percentage of time spent thinking about work substance, and percentage of capabilities applied.

Bruce Temkin just released an interesting model for engagement based on Five I’s: Inform, Inspire, Instruct, Involve, Incent. (It is instructive that Mr Temkin’s admirable work is backing into the study of employee engagement as an outcome of his work on customer experience. Take heed.) Together with Dan Pink’s rediscovery of the science of motivation, this is a step in the right direction. And if all it does is to move Gamification into its proper role in adoption and engagement strategies, we’ll all be grateful.

Engagement is an outcome — an indicator of health — not a technology or objective. Next year’s technology will help us to promote and diagnose the substantive issues that lead to engagement and involvement. We will begin to observe and discuss how well it is maintained as the organizational network branches out from the C-Suite.

5. A rigorous understanding of how information flows

Semantic analysis, Big Data techniques and better tracking in general will help us to develop better insight into the who, what, when, where and why of information flow. In other words, how much of the right stuff is getting to the right place in the right context and the right time? Can we depend on it and when? Can we juice the system? Can we game it? How?

We’ll end the year with a better catalog of the different types of information flows from the formal to the informal, from the active to the passive, from intentional to accidental, mundane to urgent. What is now obscure research will emerge to help us understand what it takes to connect dots, and recognize black swans. "Serendipity" will mature from a miracle we hope will drop from "social" heaven into an art, even perhaps, a science.

 

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