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Latest Social Business News & Articles

Yammer Co-Founder Adam Pisoni on Collaboration, Transparency and Security

Yammer Co-Founder Adam Pisoni on the Future of CollaborationA little over a year ago, I interviewed Adam Pisoni, co-founder of Yammer, shortly after it had been bought by Microsoft. There was much speculation at the time on how and when Yammer would fit into the Microsoft Office Division’s products.

We recently regrouped. Between Microsoft’s new CEO and Adam’s reaction to my predictions for collaboration in 2014, we had a very interesting discussion.

Time to Close the Knowing-Doing Gap in Enterprise Collaboration

Time to Close Knowing Doing Gap.jpgSometimes people have knowledge about a problem or opportunity, but they still don't act on it. Why is this so? When it comes to enterprise collaboration, knowing-doing gaps are especially common. The business improvement potential of enterprise collaboration is huge, but most organizations need help to close the knowing-doing gaps that prevent them from realizing this potential.

Law Firm Use of Social Technologies 'Ineffective,' Study Shows

US law firms are beginning to dabble in social technologies, but the practice is still limited and "ineffective," a new report claims.

The report, “The Social Law Firm” (registration required), was conducted by consulting firm Good2BSocial and Above the Law. It assessed how effectively the 50 largest US law firms are using social technologies.

A separate Social Law Firm Index ranked 50 firms in their use of social media.

3 Strong Business Arguments for Having an Intranet

What is the purpose of an intranet? How can it contribute to an organization’s bottom line? What does it take to "sell" the idea of an intranet?

These are questions that many intranet professionals have grappled with over the last few years.

Some answers include: to manage organizational knowledge, to publish content, to be a communication tool, to enable collaboration, to build culture, to improve knowledge sharing, to support decision making, to better manage content …

While these are all valid and useful functions that an intranet can provide, they are more "steak" than "sizzle."

Is Collaboration at Risk of Becoming Siloed?

Is Collaboration at Risk of Becoming Siloed?There’s a lot to be said for best of breed software, but one thing that hasn't been said is that these tools could be signing their own death warrant.

OpenText Evolves Biz Management with Tempo Upgrade

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OpenText is redesigning the way business information management is done with a number of new upgrades to its OpenText Tempo product line. The upgrades also offers practical examples of how its Project Red Oxygen will work.

The upgrades, announced this week, are intended to provide users a way to increase business productivity through secure social collaboration. OpenText is changing Tempo — essentially a collaboration application — into something that covers all the bases of enterprise collaboration, including enterprise file synchronization and sharing.

Mid-Size Businesses Get Busy on Twitter

In the rush to generate a social media presence, we've seen enterprises speaking from on high and smaller shops boosting their presence through social networks. Now, the middle ground comes to the fore as more mid-sized business ramp up their engagement on Twitter.

Leadtail's latest report on Social Media Insights highlights how mid-size businesses communicate on the social network, what drives them and what the differences are between B2B and B2C types.

Email Reimagined: Memories of Coordinator in Visions of Mail Next

emailreimagined.jpgIt was over 20 years ago now. I was a young hotshot IT guy and the company I was working for needed to communicate to Asia and Eastern Europe. My boss latched on to a Novell MHS (Mail Handling System)-based solution called Coordinator by Action Technologies. Coordinator was later sold to DaVinci which at that time sold a competing product in the Novell MHS-based email world. It was truly a store and forward time when we would deliver messages through CompuServe — in addition to direct international long distance phone calls.

Lessons for Collaboration from the World of SEO

Collaboration requires more than the people on your team. The future of collaboration has moved beyond top-down task assignment and required participation with set deliverables. Instead it increasingly relies upon two key items: the serendipity of finding content and expertise that is just right, right now, and the willingness of people to exchange their time for that expertise.

In short, collaboration is mirroring the shifts taking place in the world of SEO.

Enterprise Collaboration, Made for Mobile

Enterprise Collaboration Made for MobileWe've all seen the mobile snowball effect in the enterprise. It's driven in part by the consumerization of IT and the bring your own device movement. The more we use mobile, the more opportunities to conduct business on the go become available, so the more we rely on mobile. This is great, but brings with it some challenges.

Do Enterprise Social Networks Really Help Collaboration?

One of the most cited reasons that companies deploy enterprise social networks is to enhance collaboration. It’s easy to see why. The theory goes “Your team will collaborate better with an enterprise social network helping people to share information more easily.”

But is this true? Can sharing information more easily really help people to collaborate better?

4 Ways to Make Yammer a Better Workplace Tool

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Ever since Microsoft bought Yammer in June 2012 and announced plans to integrate it with SharePoint, there has been considerable interest in the social network and getting the most out of it. Now GoodData has entered the fray. It researched how companies use Yammer in the enterprise, and offers four suggestions for improvement.

The Fall of Collaboration, The Rise of Cooperation

oldtools,newtricks.jpgIt’s the year 2014, and we are trying to do today's jobs with yesterday's tools.

As we move into a new way of work — one based on more fluid and looser connections, grounded in freethinking, humanist and scientific approaches to the social contract — it's becoming clear that the traditional model of "collaboration tools" is based around outmoded structures of control rather than the shape of our work today, or the nature of networked sociality. We need a different take on the tools we are using to get work done, one based on open cooperation at the core of our work instead of closed collaboration running alongside it.

Working in Pajamas: The Downside of Telecommuting

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Working from home is the best job ever … as long as you're willing to tether yourself to technology, produce twice as much as you would in an office, blur every possible work-life boundary and have the discipline to bite your tongue when someone asks you if you ever plan to get a "real" job.

Telecommuting is a disaster for anyone who is unmotivated, disorganized, thin-skinned or has fantasies about working in pajamas. Trust me. I'm speaking from experience.

And remember this: it's the wrong choice if you expect to have regular lunch or coffee breaks (a blessing in disguise, actually, because you often won't have time to avail yourself of the restroom, either.) Your boss will call the minute you step away from your desk, creating suspicion about whether you're working at all. Differences in time zones mean calls at almost any hour of the day (or night).

No wonder those spoiled, entitled, forever-whining tech-obsessed millennials (aka Gen Y) are just so over this whole telecommuting thing. And guess what? They aren't alone.

Five Things About Potential New Microsoft CEO Satya Nadella

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So who placed bets with us on the next Microsoft CEO? These were the odds we posted back in November:

  • Stephen Elop 1/7
  • Alan Mulally 6/1
  • Satya Nadella 7/1
  • Tony Bates 10/1
  • Mike Lawrie 20/1
  • Sheryl Sandberg 25/1
  • Bill Gates 50/1

Anyone go with Nadella? Seven times your investment isn't so shabby.

IBM Looks Forward to Next Generation Computing #IBMConnect

Each year, the IBM faithful gather in Orlando Florida for IBM Connect, previously Lotusphere. This year, IBM combined it with the Kenexa World Conference as well, leading to an interesting mélange of IBM Notes administrators, Domino developers, human resources practitioners and social business strategists. The program was a similar gumbo of topics cutting across several IBM initiatives and product lines. It would be fair to say that, if you wanted to stretch beyond your usual topics, it would be easy at IBM Connect 2014. 

4 Ways to Follow Through on Business Goals

4 Ways to Follow Through on Business GoalsSetting goals is a common undertaking, but it can be useless unless you understand action steps. As a recruiter I usually ask my clients two questions: “What are your goals for this position? What are the actions you are going to take to achieve your goals?” Most of my clients can easily describe their goals but many have trouble articulating the action steps necessary for achieving those goals.

Raising the Bar for the Enterprise Software User Experience

Raising the Bar for the Enterprise Software User ExperienceIn December, The Wall Street Journal reported that Avon Products, Inc. had spent 4 years and $125 million with SAP on a major software project that was being terminated. Apparently, Avon discovered that “users — the company’s sales force — found the new system so burdensome and disruptive to their daily routine that many left Avon.” Avon paid dearly in money and time, as well as employees, for a poor user experience. In this case, that cost has been quantified.

Social Business: The Next Big Thing is Already Inside #IBMConnect

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The smart business of today (and tomorrow) will use technology to make better decisions by leveraging the cloud, big data analytics, mobile and social.

As these four forces converge, businesses will be empowered to scale one-to-one, personalized experiences both inside and outside the walls of the company, hire the right people, capture knowledge across the organization and innovate quicker. These are the central themes emerging at IBM Connect 2014.

But I want to discuss another topic that (thankfully) has been given visibility, prominence and significance at this conference. Today, let’s look at the massive role that the employee plays in the development of a social business. But first …

Is IBM's 'Mail Next' Just Google Plus for Enterprise Email? #IBMConnect

social business, Is IBM's 'Mail Next' Another Google+ for Enterprise Email? #IBMConnect

IBM’s new social business enterprise email collaboration software “Mail Next” is a “great idea” and “represents the natural convergence of social and email.”

While he's a fan, however, the platform announced at this week IBM Connect 2014 in Orlando, Fla., is not all that original, said Tom Petrocelli of Neuralytix, a New York City-based IT market research and consulting firm. “It’s basically what Google has already done with Gmail, Google Plus and Hangouts,” Petrocelli told CMSWire. “We are seeing this type of convergence in other places: Microsoft also has the pieces and similar functionality in its outlook.com platform or Office 365 plus SharePoint and the Yammer offering.”