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Making BYOD Work: Are New Technologies the Solution?

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It's no secret that bringing your own device to work – colloquially known as BYOD – is on the rise, with employees increasingly preferring to work on their own familiar devices than those provided by their loving employers. A Forrester study commissioned by Cisco and released last September found that employees access a variety of work-related mobile applications on their personal smartphones and tablets, including email, calendar, web browsers and company portals. 

This trend has its benefits, to be sure, but there’s also a slightly sinister side to it that has companies scrambling for solutions.

This Week: Collaboration's Future Is Here + Who Holds the Purse Strings in Tech?

Customer Experience Gets a Boost
Customer experience remains a priority for companies, and they are investing more money and more resources to follow through on the promise. This spells a win for the customer and a win for business's bottom line. 

Marketing's Arch-Nemesis: Gmail Tabs
Marketers collectively cringed when Google introduced the tabbed interface to Gmail, but emerging solutions help keep marketing messages out of the dreaded "promotions" tab.

Collaboration's Future is Already Here
Companies struggling to find the best collaboration tools could take a few tips from the consumer world. Remember, familiarity breeds usability. 

Chasing  Work-Life Balance
Studies agree: time away from your desk makes you more productive, focused and happy. What steps can companies take to help employees find their balance?

Big Data Market Leaders
The companies reeling in the big bucks in the big data world probably aren't who you think. A recent report proved the old adage that to make money, you need to have money. 

Who Holds the Technology Purse Strings?
The CIO still holds the purse strings when it comes to tech purchases, with business-controlled purchases lagging far behind. 

25 Ways to do Real Time Website Personalization
Turn more visits into conversions with these personalization tips.
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The Future of Collaboration Lies in Human Resources' Hands

The Future of Collaboration Lies in Human Resources' HandsHere we are, 2014 and still wondering what the future of collaboration is — as if we didn't know already.

Despite all efforts to trump it or get rid of it altogether in favor of other noble concepts like cooperation, the hard truth is that collaboration has always been here. And it will continue to be here for many years to come. It's a human trait. It's our capability of getting work done together. Effectively.

It's a Big World: Collaboration Tools Need Global Reach

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Our most used communication and collaboration apps have little understanding of today’s multilingual, multicultural, multinational businesses. They don’t reflect the nature of the modern workforce or the nature of globalization.

Internationalism in software is equated with localization, end of story. So what can we do about it?

Office Online Sends Google Another Punch

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Microsoft Office has just dealt another blow in the ingoing slugfest with Google Drive. But it's far from a killer punch.

In a post on the Office blog , Office Online product marketing manager Amanda Lefebvre outlined a number of changes to Office Web Apps, including a name change and the addition of some new features.

'Just Say No' to Native Social Features

Native Social Features, the Gateway Drug to Enterprise Information SilosThe gateway drug to enterprise information silos

We were all warned about the danger of gateway drugs. Just one moment of indiscretion using Bad Thing X would undoubtedly lead you into a lifetime of abuse of Bad Thing Y, which would eventually ruin your life. After that, you might start skipping school, join a rock band, get a tattoo or drive off in a Volkswagen Beetle for the summer with no distinct purpose.

The same rule applies in enterprise software, where lightweight native social features inside purpose-built business applications are Bad Thing X. Today, there is a real problem threatening companies attempting to become a truly social business: lightweight social features baked into purpose-built software are the gateway drug to collaboration failure.

Managing Work-Life Balance in an Always On Enterprise

Managing Work-Life Balance in an With the amazing technological advances of the past two decades, pervasive connectivity has become commonplace for the majority of employees. Thinking back even just 20 years ago, who could have imagined the access to information we carry around every day in our pockets and purses?

Microsoft Transplants Social Listening, Smart Marketing into Dynamics CRM

Just two weeks away from its 2014 Convergence Conference, Microsoft has started releasing details of the forthcoming upgrades to its customer relationship management (CRM) offerings. This year’s upgrades include smarter marketing capabilities, acute social listening and enhanced customer care based on the recent Parature acquisition.

The Future of Collaboration is Right Under Our Noses

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What's the future of collaboration, exactly? More to the point, what's the future of collaboration in the enterprise?

You might be tempted to think there are no easy answers, but on the contrary, it might be closer to the truth to say the answers are right in front of us. It might be a hoary old cliché, but the future really is — wait for it — here today. In consumer products. The consumerization of IT is far from over, and there's a few key currents in consumer usage patterns that we really should pay attention to.

CMSWire Tweet Jam: The Future of Collaboration #SocBizChat

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Collaboration comes up frequently in discussions of workplace productivity, but are we all on the same page on what it means? Have the tools introduced in the digital workplace aid collaboration or complicate it? What next steps do businesses need to take to move forward with collaboration? Find out tomorrow during our Future of Collaboration Tweet Jam!

Separating Collaboration from the Collaboration Tools

Separating Collaboration from the Collaboration ToolsSearch for the term “collaboration” in Google or Bing and you get more than 90 million hits. Wikipedia lists more than 120 software products claiming to support collaboration in one way or another. Have we become collaboration, or more specifically, collaboration technology obsessed?

Collaboration has been around for millennia. Webster tells us that to collaborate is merely to “to work with another person or group in order to achieve or do something.” What could be simpler or more straightforward than that? Why should it be so much in today’s spotlight?

On the surface it seems we’re making collaboration into something very complex and tightly bound up with the latest technology trends. Our view of what collaboration should be and how we should enable and support it appears to be increasingly shaped by the technology tools available to us.

Think, Listen, Respond, Repeat: 7 Social Media Week Strategies You Shouldn't Miss #SMW14

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If the phrase "always on, always connected" doesn't give you anxiety, then it just might give you inspiration. At least that's what the organizers of Social Media Week (SMW) are hoping.

The theme of this year's global event, happening right now in eight cities on four continents, is The Future of Now … and yes, you guessed it. Now is defined as constant, pervasive, unstoppable hyper-connectivity. Think about it, from the perspective of the SMW organizers:

Communication technology unites us, relays news equally with opinion, transports us to worldwide events and shrinks distances between our relationships. We’re tuning into events that we’ve never before been able to access and witnessing other people’s experiences unfold in real time.

It's enough to make your head swim … or your heart sink. What's it all about? Can I create infinite connections without burning out?

Collaboration is Broken and We Need to Fix It (Soon)

Collaboration is Broken and We Need to Fix It (Soon)According to McKinsey, knowledge workers spend a whopping 19 percent of their day searching for information and expertise. Why?

Take any one task and look at all the applications you use to get it done. Look at all the people you need to involve to do it. Look at all the time you waste switching between apps, foraging for information, searching for expertise. Think about when the process you're following was created (hint: probably in a bygone time when business moved slower).

Frustrating, irritating and demoralizing, isn't it?

The 6 Changes Needed to Overcome Collaboration Skepticism

The 6 Changes Needed to Overcome Collaboration SkepticismFacebook celebrated its 10th birthday last week. It, along with other social networks like Twitter, have transformed our personal lives, especially over the last five years. This has only sped up with the constant access our mobile devices give, which allow us to instantly and effortlessly connect with friends. 

What's holding enterprises back from reaping the same benefits?  

Microsoft Loves Yammer: Boosts Integration with Office 365 for Education

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If Microsoft’s strategy for Yammer and its integration into the wider portfolio got off to a shaky start after the acquisition in 2012, it now appears rock solid. Over the past few months, the company has announced tight integration with a number of apps, with special Yammer love for Office 365.

This week, Microsoft officials noted that Yammer Enterprise will ship with all Office 365 Education plans for no additional cost, as of April 1. Currently, education customers can use free Yammer Basic.

The Radioactive New Age of Social Business

The Radioactive New Age of Social BusinessThe concept of the social business has been lauded for years as the combination of social collaboration and existing business processes. However, the reality of social business has been difficult to achieve for many businesses for one fundamental reason: Social networking and collaboration is fundamentally a radioactive technology.

What does this mean and how does your company need to plan for social radioactivity?

Are You Getting the Maximum ROI from SharePoint?

Are You Getting the Maximum Return on Investment from SharePoint?If your company has invested in SharePoint, they have likely put a lot of time, money and resources into its acquisition and deployment. Yet many companies are not realizing the return that they could be on their sizable investment.

Yammer Co-Founder Adam Pisoni on Collaboration, Transparency and Security

Yammer Co-Founder Adam Pisoni on the Future of CollaborationA little over a year ago, I interviewed Adam Pisoni, co-founder of Yammer, shortly after it had been bought by Microsoft. There was much speculation at the time on how and when Yammer would fit into the Microsoft Office Division’s products.

We recently regrouped. Between Microsoft’s new CEO and Adam’s reaction to my predictions for collaboration in 2014, we had a very interesting discussion.

Time to Close the Knowing-Doing Gap in Enterprise Collaboration

Time to Close Knowing Doing Gap.jpgSometimes people have knowledge about a problem or opportunity, but they still don't act on it. Why is this so? When it comes to enterprise collaboration, knowing-doing gaps are especially common. The business improvement potential of enterprise collaboration is huge, but most organizations need help to close the knowing-doing gaps that prevent them from realizing this potential.

Law Firm Use of Social Technologies 'Ineffective,' Study Shows

US law firms are beginning to dabble in social technologies, but the practice is still limited and "ineffective," a new report claims.

The report, “The Social Law Firm” (registration required), was conducted by consulting firm Good2BSocial and Above the Law. It assessed how effectively the 50 largest US law firms are using social technologies.

A separate Social Law Firm Index ranked 50 firms in their use of social media.