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Latest Social Business News & Articles

5 Minutes with Vala Afshar

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Ask three marketing executives to define "social business" and you'll get three different views.

One may see the potential of using the big data of social media to enhance the customer experience. Another explains how collaborative social tools like Yammer enhance productivity. Some may see social business as a way to enhance brand. And they all may be right in the context of their own experience.

One thing upon which they would probably all agree upon is that we're just beginning to understand social business. To help shed light on the topic, we contacted Vala Afshar, co-author of The Pursuit of Social Business Success.

IBM's Take on Going 'Mobile First'

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For businesses to really nail success in the mobile enterprise, the first thing they should probably realize is it’s not easy.

It’s one of IBM’s messages from its report, “The upwardly mobile enterprise: Setting the strategic agenda.”

How does your company interact with customers on mobile? How does it develop and deliver products and services via mobile? How does mobile apply to physical, human and digital capital?

“While there are always risks associated with the use of new technologies,” IBM concluded in its study, “we also see risks associated with not taking advantage of mobile capabilities as customers’ expectations grow, and new and emerging competitors achieve results in this space.”

The Daily Email Grind: What I Need from Future Email Systems

What I Need From Future Email SystemsThink of your email inbox on the morning you return from vacation. Does it make you sweat? 

We have all experienced the trials and tribulations of the email inbox — it applies across the board from personal to work accounts. The amount of time spent de-cluttering our inboxes has been well documented.

After a recent brush with thousands of email deadwood that surfaced in my inbox, I believe the solution lies in a combination of individual actions and an expanded approach to the email systems that exist today. 

SharePoint, Collaboration Success Through Lens of Former Dell CTO

Call it a chief change in technology.

HiSoftware Inc. announced earlier this month the appointment of former Dell chief technology officer and Microsoft SharePoint MVP Chris McNulty as its company's CTO. 

With an MCTS, MCSE, MSA and MVTSP certification, McNulty has more than 20 years of software experience, including overseeing Dell solutions for SharePoint, Office 365, Yammer and related technologies.

He's also an occasional CMSWire contributor who's written recently about new patterns of collaboration in SharePoint and SharePoint's key enhancements over the last 10 years.

CMSWire caught up with McNulty for a Q&A on his new role, his past role at Dell and collaboration in the enterprise.

Web Professionals Need to be Bridge Builders

A great human strength is love of the community. A great human weakness is hatred of the stranger. 

Huddle Cofounder on SharePoint's Mobile Challenges

2014-10-April-McLoughlin.jpgIf Microsoft’s CEO Satya Nadella thought he was doing iPad users a favor by offering them Office support, all he accomplished was opening up a great big can of worms called collaboration, prompting some to argue that SharePoint has had its day.

And while changes to Office don't equate changes to SharePoint, the iPad launch spurred on a broader discussion amongst critics of the faults with SharePoint's mobile collaboration capabilities.

A Peek at the Future of Enterprise Productivity

Why does useful enterprise social remain elusive for so many organizations? The promise is there, but until organizations see the results, they'll go on believing it's like the Tooth Fairy — delivering small rewards, but never seen face to face. Let's take a look at what slows down enterprise social initiatives from delivering and a picture of what the future will bring.

Alfresco CTO: Intelligent, Adaptable, Amazing Tech Ahead

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John Newton has a vision of what technology and enterprise collaboration will look like in 2024. 

Trust these future goggles. They've got plenty of experience. Newton is the CTO and chairman of Alfresco, an open source enterprise content management provider. But back in 1990, he co-founded, designed and led the development of Documentum, which was later acquired by EMC.

"Assuming that it continues on more or less the pace it has so far, and there’s no reason not to think that, there is some amazing stuff that’s possible," Newton told CMSWire in a phone interview from the AIIM Conference this month, where he spoke. "Extremely high resolution displays. Virtual reality types of devices. New ways of inputting into computers. A lot of wearable technology that will go beyond the consumer stuff and actually make systems more usable for us."

Reporting for Duty at Bloomfire: New CEO Bob Zukis

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Want to watch someone walk their talk? Then keep your eyes on Bob Zukis.

Zukis is the author of Social Inc., a book that claims Business is the next social opportunity — and it's worth trillions of dollars.

Beginning this morning, he’ll have a chance to prove it when he takes the helm at Bloomfire, a start-up that aims to revolutionize the Enterprise through its knowledge sharing and social collaboration platform.

For those who aren’t yet familiar with Bloomfire, it was launched nearly two years ago at SXSW in Austin, Texas, where the company also happens to be based.

Which Comes First: Engaged Employees or Customer Success?

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Customers, customers, customers, customers, employees.

When you look at the spending on business technologies, that's roughly the emphasis that companies place on one side of the sales wall versus the other.

On one level, it makes sense. Customers spend the money and, as we've all heard, they're always right. Then again, there's nothing that can improve the customer experience more than employees who serve customers face-to-face, in customer service centers, or even behind the scenes in technical or management roles.

Remember that flight attendant who watched your screaming kid while you took a sanity break? How about that waiter who served a joke that lightened a miserable  day? Or the bus driver who stopped where she wasn't supposed to because it was raining? Do we have the technological cart before the proverbial horse? Gartner Research Director Yvette Cameron thinks so. 

4 Common Reasons SharePoint Projects Fail

As a consultant I get to work with clients to help them roll out new installations of SharePoint or create new projects on top of existing implementations. I also get called in to help with existing SharePoint implementations that aren't being used. Either people didn't adopt it, the company did not get all their content and business processes created, or they just never rolled out the platform to the end users.

News Bites: Universal Analytics, Anti-Ad Fraud and More

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And now, the news. This week, Google released enterprise level Universal Analytics, Apperian released an API, BrandAds targeted video ad fraud and ClickBank unveiled version 3.0.

Plus, there's a new Drupal to Adobe DPS tool, Appboy Academy opens and HTML5-built OX Spreadsheet takes to the cloud.

Technology that Puts the Worker Before the Work

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Forget all the talk of technologies to enhance the customer experience and measure customer success. None of that is going to work unless employees succeed in their jobs. The right employees.

Just like almost every part of society that's transitioning from the pre-web era to the digital, mobile society we're becoming, human resources (HR) managers are caught in the middle — a fact that became clear today at Achievers' Aspire conference in San Francisco, where speaker after speaker shared lessons learned along the digital highway.

"The rise of the web changed the way we find work," said Razor Suleman, who founded the employee engagement software vendor a dozen years ago. "Who goes to the newspaper to find work anymore?"

SharePoint: A 'Formidable Enterprise Collaboration Platform'

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Everyone knows SharePoint has had problems. However, the Radicati Group just released a report that contains words new Microsoft CEO Satya Nadella must be more than happy to hear.

According to the Microsoft SharePoint Market Analysis, 2014-2018, edited by Sara Radicati, Microsoft ironed out the wrinkles in the 2013 edition and now offers a powerful enterprise collaboration platform for business users. 

It's unlikely these claims will go unchallenged, particularly in the file sharing and sync space where companies like Dropbox and Box claim to offer easier file sharing and collaboration possibilities than SharePoint does.

How to Win with SharePoint #AIIM14

social business, Winning With SharePoint: Tips You Need to Know #AIIM14

The challenge was big. Get a company to collaborate better. 

But not just any company. A global human resources consulting firm that had more than 14,000 employees distributed in 1,500 locations across 35 countries.

It was the task of the team at Buildingi and Roberto Yglesias, the consultancy's business technology director.

"In their case, after a large merger they had no real way of collaborating across teams and geographies, and it was done through file shares if it was done at all," said Yglesias, who is speaking on the topic at the AIIM Conference in Orlando tomorrow.

"We architected a SharePoint deployment that allowed them not only to collaborate across all regions effectively and easily but also it automatically implements all required retention policies."

Save Your Tears, Intranets Aren't Dying

Save Your Tears, Intranets Aren't DyingExpect nothing new for the intranet this year. No new major innovations, or paradigm shifts, or evolutionary arcs. The intranet will not die, nor will email, nor will any other enterprise technology. Some of the supposed "experts" (who are really just grandstanding) have predicted in recent years the death of the intranet, the death of email, the death of enterprise social media (one self-proclaimed guru even told me recently that wikis are dead). No one is dying, and no one is giving birth to any great innovation.

Nor should you be fooled by old sheep in new clothing with five-dollar handles like “digital workplace” and “enterprise social network.”

Sign Posts to Watch on the Social Enterprise Journey

goldenpath.jpg“It’s the journey, not the destination.”

This well known cliché holds true for enterprise social maturity. In the Wizard of Oz, Dorothy and her friends traveled the yellow brick road believing the wizard would fix all their problems. Turns out there was no wizard — just a man behind the curtain. But they didn't need a wizard, because the answers and abilities to solve the problems lay within. 

When you first embark on your journey to enterprise social business, it's hard enough to define the path, have a concept of the grand vision and take the first few steps to piloting and experimenting within a new world of technology. As the journey matures, the focus turns to finding like-minded people to evangelize and support, understanding detractors and defining the boundaries of the path within your organization.

News Bites: Real Time TV Analytics, 'Personal Sync' and More

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Mucho news this week. In social analytics, Bottlenose partnered with Critical Mention to offer real time analytics for TV and radio as well as social, Sysomos is integrating its data with Tickr's enterprise platform and a new Brandwatch API uses Twitter data from Gnip.

Plus, Tact has released a mobile "personal sync platform," and Neustar's Platform One draws on offline and online marketing data to find the reasons behind sales.

Finally! Office for iPad: Still Want It?

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Let's cut to the chase. Microsoft CEO Satya Nadella’s first press conference since he started 52 days ago was pretty underwhelming.

Yes, he finally announced the launch of Office for iPad, along with the new Enterprise Mobility Suite — surprising just about no one.

But all of those who expected something more from Nadella, like detailed insight about his plans for the company, left disappointed. Aside from discussing his Mobile First, Cloud First strategy and those plans to push all Microsoft customers into the cloud, he didn't say much.

But give him points for being poetic, in person and online. As he noted in a blog post, "As long as human curiosity and ambition drive us to create new things, capture moments and collaborate to get things done, we should expect the world of devices to follow suit."

Amazon Joins Trend of Desktops in the Cloud

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Amazon today announced a new cloud-based desktop service that may suit companies where more workers are using their own devices to connect to the enterprise.

Amazon WorkSpaces allows end-users to access their documents or applications remotely from Amazon Web Services (AWS) by both computers and mobile devices, including iOS, Android and Amazon Kindle Fire tablets.

A company's Active Directory can be integrated so users can continue to logon with their work credentials. Including storage, directory access and a desktop, it costs $35 per user per month.