HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Latest Social Business News & Articles

Can Conversocial Improve Customer Service Experiences?

Conversocial customers

Conversocial, a cloud-based provider of social customer service software, is out with a major upgrade.

Called Conversations, it is designed to help companies manage social media comments from contact centers.

Joshua March, founder and CEO, told CMSWire that some companies use traditional ticketing systems, while others employ multi-channel contact center systems that "add social as just another channel" — as if it were email. But those systems, March said, are designed primarily for private, one-to-one inquiries or for marketing and PR-focused social media management.

How to Make Top Employees Happier and More Satisfied #SXSW

John Hagel III.jpg

Is corporate America more concerned with attracting top employees than developing the ones they have? That's the contention of John Hagel III, a director at Deloitte Consulting  and co-chair of the Silicon Valley-based  Deloitte Center for the Edge, which tries to help senior executives make sense of emerging opportunities in business and technology. 

Hagel spoke at the 21st annual SXSW Interactive Festival in Austin, Texas on Friday. SXSW — which stands for South by Southwest, in case you are unfamiliar — offers a unique convergence of original music, independent films and emerging technologies. The five-day event ends tomorrow.

The Complexity-Simplicity Trade Off

Some years ago I listened as a CIO for a large organization boasted about his new sales management system. The new system required sales reps to go through 14 steps in order to enter a sales lead. The old system required four steps. 

End-to-End E-Discovery in Office and Office 365 #SPC14

Microsoft’s messaging on e-discovery hasn't changed much since it first launched the service two years ago, but some recent notable changes give it a better position for luring in new customers. If you've never seen the e-discovery platform on the Microsoft stack, start with my first article on the topic as a primer — it provides the necessary background for understanding what's happened in the last two years. During a session at SharePoint Conference 2014, Quentin Christensen, program manager at Microsoft, provided details on the overall e-discovery story in Office and Office 365.

SharePoint Adoption Tips and Tricks #SPC14

As organizations struggle to provide users with meaningful solutions to improve daily work, user adoption has become a big area of focus. In many cases, the adoption issue has little or nothing to do with the technology and really comes down to the culture, the people and the end goal.

How We Hack Tools to Help Us Collaborate

How We Hack Tools to Help Us CollaborateSome people are emailers, some are instant messengers, and some are old fashioned pick up the phoners — I get that. So when new team members join Phase2, I like to know how they prefer to communicate.

 

Navigating the Microsoft Forms Roadmap #SPC14

Tuesday morning at the SharePoint conference people packed the room for the news on the updated Forms Strategy from Microsoft. Since the announcement that InfoPath 2013 would be the last release, the community has been waiting to see what would come next.

Deep Dive Into Oslo and Office Graph #SPC14

If you've followed the chatter coming out of the SharePoint Conference in Las Vegas, you've probably heard of Microsoft's new framework, Office Graph and Project Oslo, a new search-driven app built on Office Graph. In a standing room only ballroom, Cem Aykan, senior product manager, Enterprise Search at Microsoft and Ashok Kuppusamy, group program manager, Microsoft, dove deeper into these two topics and showed us how Microsoft is pushing the envelope for more modern user experiences across the SharePoint and Office families.

Socializing SharePoint #SPC14

Socializing SharePoint #SPC14"Work like a Network." Spend enough time at SharePoint Conference 2014 in Las Vegas and you're bound to run into this message. It’s central to the short-term improvements that answer questions about Yammer and SharePoint, and even more central to new investments that Microsoft calls Inline Social, Groups and Office Graph.

Since Microsoft acquired Yammer in 2012, it has marched forward with the message of “Yammer First.” The company has encouraged businesses to lead with Yammer whenever possible and promised new integrations that will transform the ways users work together.

In two keynotes at the SharePoint Conference yesterday, Microsoft revealed some of the new ways it is integrating Yammer into existing Microsoft tools. Here are our takeaways.

Should the CIO Report to the CMO?

It was the "wow" moment of the business conference.

Meghan Walsh, senior director of eCommerce Platform System Management for Marriott International, told the Gilbane Conference in Boston in December that the CIO reports to the CMO at her organization.

“Ooh.” “Aah,” came murmurs from the crowd.

Well into 2014 now, the topic of CIO and CMO is still a hot one. Do people believe it's an effective C-Suite strategy? Depends on who you ask and what type of organization it is, information technology and marketing executives told CMSWire.

Want to Move SharePoint Data to Office 365? Find a Vendor #SPC14

As Microsoft unraveled its long-tangled plans to integrate Office365 and SharePoint this week, one big question remains: How will legacy data move from existing on premises files into the cloud?

Data migration vendors once feared the folks in Redmond would develop an in-house solution.  But now it appears Microsoft will encourage its customers to choose a third-party vendor — and the vendors are poised to reap the harvest.

At this week's SharePoint Conference in Las Vegas, Microsoft executives spent almost the entire first day singing the praises of the marriage of Office365 and SharePoint. Soon, you'll be able to add maps in Outlook messages, collaborate on files in Yammer groups and switch seamlessly between Office apps, finding the documents you want in a flash on any computer where you sign into your Microsoft account. As Jared Spataro, general manager for Microsoft's Office division, noted, Office365 has grown into a $1.5 billion business for the software giant, and its growth is accelerating with this announcement.

Bill Clinton Calls for Free Ukraine in Speech to Technologists

Bill Clinton Calls for Free Ukraine in Speech to TechnologistsFormer President Bill Clinton today called for a free Ukraine and called the former government there "clearly corrupt and ineffective." He also called on technologists in the audience to help resolve global economic inequality.

Speaking to an audience of thousands of software specialists gathered in Las Vegas for Microsoft's SharePoint Conference 2014, he told the audience the two leading obstacles to stability in the world today are political violence and financial inequality, and he called on technologists to help ease them through investment by government, innovation in the private sector and programs by nonprofit foundations like the Gates Foundation and his own foundation.

SharePoint Conference Keynote: Releases and Roadmap #SPC14

bill clinton spc14.jpg.jpg

There's anticipation about the keynote at every SharePoint Conference. Will there be news related to releases? Will there be a change in direction in how things are done today? The expectation for today’s keynote was no different. There was the usual questions about what would be covered, but I wish I had a $1 for every time I heard “What does Bill Clinton have to do with SharePoint?”

Clinton started the keynote with a message focused on the impact and transformational possibilities of technology, including how it is expanding the voices of people worldwide.

Jared Spataro, general manager of product marketing for Microsoft Office, followed Clinton. He focused on the vision and goals shaping the future of Microsoft.

Social Business Software: 2 Sides of Disruption

Social Business Software: 2 Sides of DisruptionDisruption can be seen as a force for good or evil. On the one hand the business world celebrates the disruptive effects new social business technologies are having on the status quo — in everything from marketing and customer service to recruitment and sales. On the other, when it comes to internal collaboration and communication, social business software (SBS) is seen as disruptive in that other sense of the word — a distraction from the job at hand.

Do Too Many Cooks Spoil the Collaboration Tweet Jam Broth?

320x240_cmswire_tweetjam_logo.png

Last week's Tweet Jam showed that interest in Enterprise Collaboration is live and well. Now if we could just agree on what it is ….

The Future of Collaboration Isn't What It Used to Be

The Future of Collaboration Isn't What It Used To BeCollaboration is not just a word, or tool, or outcome. It is a value system, a mindset that we choose to live and work by. It determines whether we see ourselves as the center of our universe, around which everything revolves, or whether We the People are the universe, an interdependent, networked ecosystem.

Looking for Bigfoot: Opportunities in Enterprise Collaboration

Looking for Bigfoot: Opportunities in Enterprise CollaborationFollowing up on my last post about collaboration in the enterprise, it makes sense to explore collaboration technologies in depth. With the SharePoint conference in Las Vegas soon upon us, SharePoint sits at the top of mind — a powerful solution that for some reason clings to the poor reputation it has had since its birth in 2001, some deserved, others not.

Harness Your Social Platforms for Innovation: 4 Essential Principles

It’s been said that no man (or woman) is an island, and this is as true in innovation as it is anywhere else. Communication and the ability to collectively brainstorm has proven to be a great benefit to the corporations that engage in it, and social platforms like Jive, Telligent, Chatter and internal wikis have allowed this process to be faster and more inclusive than ever before.

But most companies with social platforms use them primarily for knowledge sharing. Innovation goes beyond knowledge sharing and requires breakthrough thinking. Implementing a social platform within an enterprise has its challenges, but companies who fail to use them to spur innovation miss out on a significant growth opportunity.

Volerro Launches Free Collaborative Screen Sharing

ReVu.Me  Screen.jpg

Hoping to attract customers to its new marketing collaboration tools, Volerro today launched a free interactive tool called ReVu.Me that allows business teams to discuss and annotate print documents, videos, photos and more in real time in the cloud.

ReVu.Me is available to anyone as a stand-alone service. It is also integrated into Volerro's marketing collaboration suite, which has attracted 1,100 paying customers during the beta phase, the company claims. The collaboration suite also was formally launched today.

Together, they offer a broad set of low-cost document management capabilities for smaller companies that have outgrown Basecamp, but lack the financial cost and technical complexity of SharePoint.

Collaboration Isn't Just for Knowledge Workers

Any discussion about collaboration that focuses entirely on the "knowledge worker" risks leaving a lot of employees out of the conversation.