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Latest Social Business News & Articles

Reporting for Duty at Bloomfire: New CEO Bob Zukis

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Want to watch someone walk their talk? Then keep your eyes on Bob Zukis.

Zukis is the author of Social Inc., a book that claims Business is the next social opportunity — and it's worth trillions of dollars.

Beginning this morning, he’ll have a chance to prove it when he takes the helm at Bloomfire, a start-up that aims to revolutionize the Enterprise through its knowledge sharing and social collaboration platform.

For those who aren’t yet familiar with Bloomfire, it was launched nearly two years ago at SXSW in Austin, Texas, where the company also happens to be based.

Which Comes First: Engaged Employees or Customer Success?

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Customers, customers, customers, customers, employees.

When you look at the spending on business technologies, that's roughly the emphasis that companies place on one side of the sales wall versus the other.

On one level, it makes sense. Customers spend the money and, as we've all heard, they're always right. Then again, there's nothing that can improve the customer experience more than employees who serve customers face-to-face, in customer service centers, or even behind the scenes in technical or management roles.

Remember that flight attendant who watched your screaming kid while you took a sanity break? How about that waiter who served a joke that lightened a miserable  day? Or the bus driver who stopped where she wasn't supposed to because it was raining? Do we have the technological cart before the proverbial horse? Gartner Research Director Yvette Cameron thinks so. 

4 Common Reasons SharePoint Projects Fail

As a consultant I get to work with clients to help them roll out new installations of SharePoint or create new projects on top of existing implementations. I also get called in to help with existing SharePoint implementations that aren't being used. Either people didn't adopt it, the company did not get all their content and business processes created, or they just never rolled out the platform to the end users.

News Bites: Universal Analytics, Anti-Ad Fraud and More

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And now, the news. This week, Google released enterprise level Universal Analytics, Apperian released an API, BrandAds targeted video ad fraud and ClickBank unveiled version 3.0.

Plus, there's a new Drupal to Adobe DPS tool, Appboy Academy opens and HTML5-built OX Spreadsheet takes to the cloud.

Technology that Puts the Worker Before the Work

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Forget all the talk of technologies to enhance the customer experience and measure customer success. None of that is going to work unless employees succeed in their jobs. The right employees.

Just like almost every part of society that's transitioning from the pre-web era to the digital, mobile society we're becoming, human resources (HR) managers are caught in the middle — a fact that became clear today at Achievers' Aspire conference in San Francisco, where speaker after speaker shared lessons learned along the digital highway.

"The rise of the web changed the way we find work," said Razor Suleman, who founded the employee engagement software vendor a dozen years ago. "Who goes to the newspaper to find work anymore?"

SharePoint: A 'Formidable Enterprise Collaboration Platform'

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Everyone knows SharePoint has had problems. However, the Radicati Group just released a report that contains words new Microsoft CEO Satya Nadella must be more than happy to hear.

According to the Microsoft SharePoint Market Analysis, 2014-2018, edited by Sara Radicati, Microsoft ironed out the wrinkles in the 2013 edition and now offers a powerful enterprise collaboration platform for business users. 

It's unlikely these claims will go unchallenged, particularly in the file sharing and sync space where companies like Dropbox and Box claim to offer easier file sharing and collaboration possibilities than SharePoint does.

How to Win with SharePoint #AIIM14

social business, Winning With SharePoint: Tips You Need to Know #AIIM14

The challenge was big. Get a company to collaborate better. 

But not just any company. A global human resources consulting firm that had more than 14,000 employees distributed in 1,500 locations across 35 countries.

It was the task of the team at Buildingi and Roberto Yglesias, the consultancy's business technology director.

"In their case, after a large merger they had no real way of collaborating across teams and geographies, and it was done through file shares if it was done at all," said Yglesias, who is speaking on the topic at the AIIM Conference in Orlando tomorrow.

"We architected a SharePoint deployment that allowed them not only to collaborate across all regions effectively and easily but also it automatically implements all required retention policies."

Save Your Tears, Intranets Aren't Dying

Save Your Tears, Intranets Aren't DyingExpect nothing new for the intranet this year. No new major innovations, or paradigm shifts, or evolutionary arcs. The intranet will not die, nor will email, nor will any other enterprise technology. Some of the supposed "experts" (who are really just grandstanding) have predicted in recent years the death of the intranet, the death of email, the death of enterprise social media (one self-proclaimed guru even told me recently that wikis are dead). No one is dying, and no one is giving birth to any great innovation.

Nor should you be fooled by old sheep in new clothing with five-dollar handles like “digital workplace” and “enterprise social network.”

Sign Posts to Watch on the Social Enterprise Journey

goldenpath.jpg“It’s the journey, not the destination.”

This well known cliché holds true for enterprise social maturity. In the Wizard of Oz, Dorothy and her friends traveled the yellow brick road believing the wizard would fix all their problems. Turns out there was no wizard — just a man behind the curtain. But they didn't need a wizard, because the answers and abilities to solve the problems lay within. 

When you first embark on your journey to enterprise social business, it's hard enough to define the path, have a concept of the grand vision and take the first few steps to piloting and experimenting within a new world of technology. As the journey matures, the focus turns to finding like-minded people to evangelize and support, understanding detractors and defining the boundaries of the path within your organization.

News Bites: Real Time TV Analytics, 'Personal Sync' and More

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Mucho news this week. In social analytics, Bottlenose partnered with Critical Mention to offer real time analytics for TV and radio as well as social, Sysomos is integrating its data with Tickr's enterprise platform and a new Brandwatch API uses Twitter data from Gnip.

Plus, Tact has released a mobile "personal sync platform," and Neustar's Platform One draws on offline and online marketing data to find the reasons behind sales.

Finally! Office for iPad: Still Want It?

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Let's cut to the chase. Microsoft CEO Satya Nadella’s first press conference since he started 52 days ago was pretty underwhelming.

Yes, he finally announced the launch of Office for iPad, along with the new Enterprise Mobility Suite — surprising just about no one.

But all of those who expected something more from Nadella, like detailed insight about his plans for the company, left disappointed. Aside from discussing his Mobile First, Cloud First strategy and those plans to push all Microsoft customers into the cloud, he didn't say much.

But give him points for being poetic, in person and online. As he noted in a blog post, "As long as human curiosity and ambition drive us to create new things, capture moments and collaborate to get things done, we should expect the world of devices to follow suit."

Amazon Joins Trend of Desktops in the Cloud

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Amazon today announced a new cloud-based desktop service that may suit companies where more workers are using their own devices to connect to the enterprise.

Amazon WorkSpaces allows end-users to access their documents or applications remotely from Amazon Web Services (AWS) by both computers and mobile devices, including iOS, Android and Amazon Kindle Fire tablets.

A company's Active Directory can be integrated so users can continue to logon with their work credentials. Including storage, directory access and a desktop, it costs $35 per user per month.

Enterprise Collaboration Tools a 'Must' For Business Success

AIIM lede.jpgMost organizations see collaboration as crucial to their success, but nearly two-thirds of those organizations feel confused about the dovetailing of collaboration and social tools.

And while document and content sharing outside the firewall is considered a necessary evil, many onsite systems have been secured against access to outside systems, forcing business workers to rely on unsecured file sharing systems.

These results and more from recent AIIM research points to a C-Suite that favors collaboration, but puts many obstacles in the way to achieving it.

Thank You, Jive, Let's Get Producteev

ProducteevDomestic task management is hard enough, unless you’re one of those drones who gets a charge from crossing something off of your “honey do” list. 

Put yourself in the office where teamwork and collaboration are defaults and keeping track of things — like who’s doing what, where’d you put that, when are you going to finish your part so that I can do mine, what’s the priority — becomes a nightmare.

Or not, if you have Producteev, a social task management solution, offered by Jive.

The $100 Billion People Directory

Facebook started off as a people directory. Why connecting people is the new goldmine both inside and outside organizations. 

Cisco, Google Collaborate on Chromebook #EnterpriseCon

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Google and Cisco are putting their enterprise collaboration faith into the little $200 laptop.

Or maybe they're just trying to gang up on Microsoft.

No matter how you slice it, the companies announced today at Enterprise Connect in Orlando a collaboration for collaboration software: the Cisco WebEx experience on Google's Chromebook and the integration of Cisco UC technologies into Google Apps.

Microsoft May Release Office for iPad

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If Microsoft press conferences are always a matter of intense speculation and conjecture, the conference that has been announced for next Thursday (March 27th) in San Francisco will be, by anyone’s standards, an exceptional event — not least because it will be the first conference hosted by new CEO Satya Nadella. 

Of course, excitement is also being driven by speculation that, finally, Microsoft will be announcing Microsoft Office for iPad. 

SharePoint Online Users Get Unlimited Cloud Storage

Just after Google slashed the price of storage in Google Drive, Microsoft responded. It's giving SharePoint Online a massive cloud storage boost. When all the sniping has been said and done, enterprises and business users are the big winners. 

The Future of SharePoint and the Social Pivot

SharePoint and the Social PivotEveryone wants to understand the future roadmap of SharePoint. There is no shortage of content and discussion around Microsoft’s every move in the content management and collaboration space, with both angst and praise expressed about each individual feature and announcement. As with the idiom "not see the forest for the trees," focus too much on the short term features and you may lose sight of the broader SharePoint platform strategy.

Stop Working So Hard: Your Health Depends on It

social business, Hard Work, Long Hours Means Bad Heart, Dumber Brain?

News bulletin: After reading this article, get offline, go home, take a nap — or if you're lucky enough to be in a warm climate — have a date with the sun. (Wait, it's Friday! aren't you doing this anyway?)

Why?

Because working too hard is bad for your health, of course. 

Marianna Virtanen, professor at the Finnish Institute of Occupational Health (Finland), proved this point with her research in the last few years, which led to this thesis. The title of her work pretty much summed it up: "Long Working Hours and Health in Office Workers: A Cohort Study of Coronary Heart Disease, Diabetes, Depression and Sleep Disturbances."

Checking email at midnight? Heart attacks coming. Putting the finishing touches on that proposal for the morning meeting at 1:30 a.m.? Diabetes is on its way.