From the opening act of They Might be Giants, to a closing view of IBM Watson's new life in enterprise collaboration, the Opening General Session of IBM Connect 2013 was a play on the theme of “from 'liking' to leading” through the purposeful application of social technologies.
With a 10 percent increase in attendance over last year, and business leader attendance almost doubling, clearly social applications to business are top of mind.
Fifty seven percent of CEOs surveyed in the IBM 2012 CEO study indicated that social will become a primary means of customer interaction. In the same study 70 percent of those CEOs also identified human capital as the number one source of sustained competitive advantage. Combine the two, and purposeful application of social to business is a strategic imperative.
The Social Imperative
The audience, both in Orlando and through the LiveStream video of the session, heard from companies doing just that. First up was the guest speaker, actor Joseph Gordon-Levitt, who has also been leading open collaborative production company HitRecord. It is the intersection of technology with community and the notion of “remix”.
The result? Short, engaging content like The Man With A Turnip For A Head, a short film that started as a poem that eventually made it to Sundance.
The audience also heard from Caterpillar, Bosch and Regeneron Pharma. Caterpillar is transforming an unlikely industry to accelerate customer growth and loyalty at 12 key touch points across the entire customer life cycle.
In Bosch's case, being more social led product cycle times to be reduced from weeks to days. Regeneron, named 2012 top biopharma employer in the world, described how social technologies applied to smarter workforce has helped them integrate over 1800 employees -- a tripling of their size since 2007 -- into their unique culture of innovation.
Alistair Rennie, General Manager of IBM Collaboration Solutions, also had his own example as well. As a "MAMIL" -- Middle Aged Men In Lycra -- he found that social sharing of his cycling enthusiasm through a social iPhone app led to improved performance through community and friendly competition.
New and Upcoming Releases
There were plenty of new technology announcements, starting with the IBM Platform for Social Business, now used by 61 percent of the Fortune 100. IBM Notes and Domino Social is planned for a March release, with new capabilities including a social activity streams integrated right into email, embedded experiences with OpenSocial API support, and mobile support to extend to the latest devices.