So you're active in social media, engaging with customers and you've encouraged your employees to do the same. Does this make you a social business? Check out these 4 myths before you say yes.

For the confident ones, here are 15 indicators that you're on your way to being a collaborative organization.

As the end of September approaches, we are winding down this month's in-depth coverage of social business and shifting over to Customer Experience Management in October. Stay tuned as we dig in.

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