This week our contributors looked at both the big picture and the nitty gritty of the social enterprise to see what makes it tick. The psychologist's lens was held up to the Social Business and it withstood the scrutiny. Intranets were also put under the lens, but the diagnosis isn't so clear.
We heard how records management still isn't getting the support it needs and how the best security plans can fail when vulnerabilities aren't understood.
Get to reading.
What it Takes to be a Social Business
Deb Lavoy (@deb_lavoy): “Culture eats technology for lunch” is a clever line that’s been circulating for a couple of years in the social business circuit. I’m not really sure who said it first (feel free to claim it), but all your favorite people have quoted it. It's meant to suggest that social business isn’t a technology problem, but a cultural one. But that is a distraction. Becoming a social business is about neither.
Oscar Berg (@oscarberg): There has been much buzz lately about the results from a study by McKinsey Global Institute, which estimated that knowledge worker productivity could potentially be increased with 20-25 percent with use of social technologies. Whether or not these figures are realistic or not, they point to the great potential for improving knowledge work and how social technologies can play a key role in unlocking that potential.
Tom Petrocelli (@tompetrocelli): After the communication value of the Internet and web technology became apparent, it was only a matter of time before that same interaction capability was applied to internal corporate communications. Company intranets and employee portals sprang up across the business landscape. Will the growth of social networking have a similar effect?
The social tsunami that has swept the consumer space has also spread to the corporate world, where social enterprise tools have been gaining user traction and executives are getting excited and anxious in equal measures about getting "Facebook for the enterprise."
Edward Smith (@damgeek): Running a digital asset management system without a self-service DAM intranet portal is like buying gas in Oregon — the “drivers” (end users) must rely on an “attendant” (a person in charge of managing digital assets) just to get to work.
Keep it Clean, Keep it Local for the Customer
Gerry McGovern (@gerrymcgovern): A dirty magnet is a link that attracts people to click on it promising to bring them somewhere that it won’t.
If links were married most of them would be getting divorced, because so many links don’t keep their promises. A broken promise is just as bad as a broken link: it gives you the wrong expectations; it brings you to the wrong place; it wastes your time; it frustrates and annoys.
Virginia Backaitis: The big news out of Oracle OpenWorld this year is that Oracle is now the most comprehensive cloud provider on the planet with the most enterprise-grade applications, the most complete platform and the most modern socially enabled technology and applications.
And, yes, that is the company’s marketing jargon. Digest it as such.
Blake Landau (@blakelandau): In this economy, vendors need to fight for customers big and small, and they can do this by differentiating themselves with incredible service and training.
Supporting the Information Worker
Cheryl McKinnon (@cherylmckinnon): The records and information management profession gathered once again at the annual ARMA conference, held September 23-25 in Chicago. As with last year, a joint survey by ARMA and Forrester Research echoed frustrations felt throughout the records managementprofession and sounded a warning note for the profession.
E. Scott Menter (@esmatbpl): More and more organizations are taking advantage of business process management (BPM) solutions. And yet, it is often the case that, after an initial success or two, the growth of BPM within a company stalls.
Peter Spier (@peter_spier): Determining suitable controls to effectively mitigate risk is a balancing act. More money can always be spent. More effort can always be put forth. But the right choices are all too often elusive and recognized in hindsight.
Deb Miller (@debsg360): Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, including obstacles brought about by the recent financial market crisis.
The recipe for success I have seen in practice is applying case management for process improvement.
Building, Learning, Measuring with SharePoint
Symon Garfield (@symon_garfield): In this, the second article in the series, The Executive's Guide To SharePoint 2013, we are going to look at the potential benefits that successful use of communities can deliver, examine some best practices for ensuring success with communities, and show how to create a communities service with SharePoint 2013.
Steven Pogrebivsky (@metavistech): Microsoft has an interesting history with education andSharePoint. But there’s never been a complete offering out of the box that education institutions could take advantage of. Does that mean you shouldn’t consider SharePoint for education services? Not at all. Here are six education features you can implement in your SharePoint environment.
Frederik Leksell (@letstalkgov): Measuring SharePoint business value is not always an easy task; it can be hard to measure the value of an intranet or how much a collaboration environment really improves the way we work.
Nevertheless, there are ways to do it — some are pretty easy while other ways may require a bit more work to get it right.
Title image courtesy of Denis Tabler (Shutterstock)