HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

You Have Questions, Quandora Has Answers

Quandora.pngEveryone in the enterprise has questions. Fortunately, Quandora has answers. Today, the knowledge sharing solution provider has launched its Enterprise Questions and Answers platform, which attempts to simplify the act of sharing knowledge within organizations, so sharing relevant information can become a part of normal business processes.

Quandora Q&A

It’s no surprise that companies are not always good about sharing information on a regular basis. Most organizations operate on a need to know, rather than a need to share basis, making it rather inconvenient to share with and learn from others.

As enterprise collaboration becomes more accepted, companies will be looking for ways to implement and integrate platforms that not just facilitate access to critical business information, but do it in a way that is engaging and intuitive for employees.

The Quandora Questions and Answers interface looks similar to various help desk forums. Built around the simple but powerful Questions and Answers format, it provides clever tools that help people instantly know their way around and can be integrated with popular enterprise tools like Google Apps, SalesForce.com, Yammer and email. 

quandora_qa.png

Become a Conversation Company

Ultimately, Quandora Q&A is designed to help people within companies share their experience, insights, customer knowledge, history, know-how, expertise, lessons learned. But I expect that businesses will find more benefits over time. Having access to historical data can help new employees learn from past mistakes, for example. Or it may save time training new hires after knowledge managers leave or retire.

However, while Quandora can provide valuable insights to managers about their organization, including trending topics, popular searches and unanswered questions, it can’t change your organizational culture alone.

Simply implementing a question and answer program doesn’t mean employees will instantly feel comfortable asking questions and providing answers. It takes time to become a knowledge sharing enterprise, but if you are able to identify beta users, demonstrate the benefits of knowledge sharing and actively reward those whose successes have been impacted by social collaboration, you can start to change company culture and behaviors.

 
 
 
Useful article?
  Email It      

Tags: , , , , , ,
 
 

Resources

 

Featured Events  View All Events | Add Your Event | feed Events RSS