HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Latest Social Media News & Articles

Social Media Minute: LinkedIn Opens To Developers, Twitter Gets a Revenue Model

Social media moves so fast, it's hard to keep up. Here are the week's top stories in scan-friendly format:

  • Twitter Goes Corporate To Generate Revenue
  • LinkedIn Opens Up To Developers
  • XBox Users Love Their Social Media
  • Brizzly Opens To All Users

Chrome Gallery Now Welcomes Third Party Extensions

It seems that Google Chrome is (still) slowly but surely moving in the frills direction. This spring Google announced the simple browser's first official extensions, and then in September they removed the developer flag, opening up the doors for higher volume participation. 

This week it was announced on Google's blog that the Chromium team is officially accepting submissions from third-party developers. Big G provides information for writing an extension here, and once it's ready to go all a developer has to do is upload a zip file of the code and an icon for easy recognition. Descriptive information in the form of text and screenshots or YouTube videos is also welcome. 

Once an extension is uploaded, Google takes care of packaging and signing, and if a developer wants to update their baby, all it requires is a new file uploaded to the gallery. Additionally, over the next few days Google plans to open up the gallery to a select group of testers in order to provide insights and bug reports. 

And all of this is happening before the beta launch in hopes that things will be extra polished for the real release. 

"We can't wait to share all the great extensions that you'll submit with all of Google Chrome's users," writes Lei Zhing of Google Chrome. And honestly? We're pretty curious ourselves. Let us know what you'd like cooked up, or check out what people are already asking for here.

Skype is Saved and Ready for Action

Skype is Saved and Ready for ActionWell guys, it’s safe to say that we’re finally in the clear.

For awhile there things looked pretty bad for Skype (news, site), as eBay and the platform’s original co-founders Niklas Zennstrom and Janus Friis battled it out over legal issues.

The whole sitch started looking up a couple weeks ago when the opposing sides finally came to an agreement, granting Skype ownership of critical software. The settlement opened up some doors, and last Thursday eBay sold a 70 percent stake in the company for somewhere around US$ 1.9 billion up front with another US$ 125 million on the way. The remaining 30 percent stays with eBay. 

Zennstrom and Friis now have a substantial hold on their creation through Joltid, part of the investor group that purchased the large chunk from the auction king. 

Among the relieved is Skype CEO Josh Silverman, who says, “You’ll see Skype become a lot more ubiquitous in a lot more places, both mobile devices as well as embedded devices,” he says, adding “expect to see us on a lot more platforms.”

Follow them here, and let's see how things fare in 2010. 

Six Apart Launches TypePad Micro, Free Microblogging Service

Six Apart Launches TypePad Micro, Free Microblogging ServiceThis week Six Apart (news, site) launched their very own microblogging service to complement the burgeoning family of TypePad conversational media hubs. TypePad Micro aims not to compete, but to work in tandem with popular services like Twitter.  

GIPS Helps Android Developers Create HD VoIP Enabled Clients

gips_logo_2009.jpgVoice over IP is an ever-growing feature for phones, and is now a lot easier to implement thanks to Global IP Solutions (news, site).

Salesforce Chatter: Business Collaboration App and Development Platform

salesforce_logo_2009_150.jpgSalesforce's Chatter (news, site) adds social features and collaboration for the enterprise.

Social Media Minute: Twitter Scraps Suggested Users, We're at War for Interoperability

Social media moves so fast, it's hard to keep up. Here are the week's top stories in scan-friendly format:

  • Twitter scraps 'suggested users' list

  • We're at war! For the Web!

  • Facebook implements a new privacy policy

  • Twitter and Facebook party with Xbox Live, but it's not poppin'

Social Media Monitoring With nGen Collaboration Server

ngenera_logo_2009.jpgTune in to your company's social media using nGenera's Collaboration Server, linking social sites and your company's SharePoint and email systems. 

#defrag 2009: Leveraging the Open Web

The afternoon session entitled, “Topic 4: Leveraging the Open Web” at the Defrag 2009 Conference compared neo-industrialization to practical application of content creation.

Following their separate presentations, moderator Mr. Ben Kepes asked the speakers, “How do we rebuild without making mistakes?” (a timely question for this particular event whose attendees have pondered continuously the challenge of productivity and automation in a jobless recovery).

Panel member Peter Sweeney of Primal Fusion responded, “The truth is, if you’re doing something formulaic, computer science will model it and explore automation. This should not be feared. It’s a far more participatory, far more transparent thing.”

Mr. Kepes commended the next speaker, Mr. Svein-Magnus Sorensen of ObjectWare for his use of GoldCorp as an example of crowd sourcing but asked, “isn’t this more an example of outsourcing?”

“Yes,” Mr. Sorensen replied. “But it’s also an early example where the possibility of truly open data works in the commercial environment.”

Mr. Paul Miller of Cloud of Data expanded upon his premise of research improved by open data, adding that this is most often discussed in the public sector for the public good.

When the questions were opened up to the floor, Mr. Rob Reich of OneRiot asked, ‘Is there confusion between openness and standardizing? Which is more important?”

Although the panel acknowledged that seemingly the smallest issues can become huge ones, openness is more important.

#defrag 2009 Social Business Design

Jeff Dachis of Dachis Group addressed the Defrag 2009 Conference today with his presentation on social business design.

Industrial economy has evolved, but we live in a network economy. We require a new business model. It’s time to move towards social business. A new distributed, collaborative and agile organization is able to surpass current barriers to growth in order to create new value.

Because of two major influences, first, Generation Virtual is entering the workforce and second, businesses are increasingly global, the Dachis Group re-imagined social business design as the intentional creation of socially calibrated and dynamic business systems, process, and culture.

This is achieved via four archetypes, which are changes in building blocks and jargon:

  1. Ecosystem: from disparate silos to connected nodes
  2. Hivemind: from hoarding to collaborating
  3. From static to dynamic: communication as work, not for work
  4. Metafilter: filtering, measuring

How to apply? Enhance business partner optimization, customer participation, workforce collaboration.

Why social business design? Improved emerging outcomes — because a hiveminded, dynamically signaling, metafiltered ecosystem will perform exponentially better.

The Defrag 2009 Conference concludes today in Denver, Colorado.

#defrag 2009 Shake & Bake: Creating Products & Businesses That Market Themselves

Defrag 2009  Day 2 opened with strong support from its attendees. With a fierce, outlaw motorcycle club-inspired “Sons of Defrag, Colorado” logo flashing before them, the crowd settled with their laptops and caffeine of choice (exchanging jokes like, “Will you friend me?” “I don’t know — how many followers do you have?”) in anticipation of sharing the day’s activities.

Webcams appeared and went live. Eric Norlin continued the levity of the previous day, holding up the doorknob hanger in the tchotchke bag that says, “Go Away. I’m having an Ah-Ha moment.”

The conference turned serious quickly during John Winsor’s “Shake & Bake: Creating Products & Businesses That Market Themselves” which emphasized 6 of his 28 recipes for mashups between product and marketing.

Hannon Hill 6.4 Features Connectors for Twitter, WordPress

Hannon Hill 6.4 Features Connectors for Twitter, WordPressHannon Hill (news, site) goes all social with its latest update for Cascade Server CMS, offering access to Twitter and WordPress with more to follow.

#defrag 2009: Open Sets, Group Think on Social Media

The Open Sets portion of the Defrag 2009 agenda concluded this morning. Open Sets are just that: opportunities to pose the burning questions that keep attendees up at night and discuss potential, successful solutions in group think format.

Topics posed included:

  • Early adopter program for the enterprise — how do we ensure success?
  • Convergence in social markets
  • How do events close the loop for speakers to provide real-time feedback?
  • Trust, Terms of Service and building social networks
  • Turning good ideas into useful ones
  • Encouraging users of social media to turn away from narcissism and embrace the true, social side
  • Ensuring corporate social transparency
  • Deploying successful social media adoption for non-profits
  • If data is the ultimate goal: getting the data

For the corporate social transparency breakout, the following thoughts were provided:

  1. Incorporate SaaS solutions
  2. Determine how data is moved and improve the processes when necessary
  3. Debate offering Facebook as an option at work
  4. Discuss the merits of a corporate LinkedIn page
  5. Commit the appropriate managers to programs
  6. Standard desktops and lock down—what are the merits to obtaining more administrative rights for the end user?
  7. Attend the Defrag Conference to understand how to moderate think tank discussions at work
  8. How does a leader ensure social media success? At this time, by being more rebellious than usual
  9. Don’t fire the rebels
  10. Encourage the composition of more product/marketing blogs from inside the company for an external audience
  11. Determine when decision-making is appropriate for the group versus the individual level from a social media perspective
  12. Try pilot programs and commit organization resources to success
  13. Re-establish a sense of commitment to social media projects that three years ago seemed ludicrous
  14. Clearly define the social media strategy
  15. Sponsor cool conferences like Defrag 2009

The group concluded that while it is important for social media project team members and their products to listen, that’s the easy part — listening is negligible in comparison to engaging other colleagues in social media projects. Engagement is the next crucial step for corporate transparency.

Platformic Web CMS Offers Integrated Social Media Modules

logo-platformic-2009-03.jpgPlatformic has gone social. The online web development environment (OWDE) that mixes content and design has launched SocialSite, a social media platform.

Designed as an integrated social media creation environment aimed at helping companies build highly customizable, complex user communities, SocialSite can be set up to combine social networking and social media functionality into any Platformic Enterprise website without requiring code, ftp, manual style sheets or JavaScript.

Sitecore and Telligent Integrate for Better Online Engagement

Web CMS vendor (and the latest J. Boye Web Idol winner) Sitecore (news, site) integrated its content management system with Telligent Community — a platform for social content, interactive communities, collaboration and social analytics.

In the name of online engagement, community collaboration and traffic increase, Sitecore integrated with Telligent’s (news, site) functionality to allow for web content to be leveraged in online communities and to “…enhance the way Telligent Community enables organizations to interact with their customers,” according to Patrick Brandt, Telligent CEO.

On the Sitecore side, the integration package aims to provide centralized security (using single sign-on) and a way to manage content in both Sitecore and Telligent. Let’s note that both are technologically compatible, Microsoft .NET products.

The security integration allows for central user management: i.e. users only need to be created in Sitecore CMS and are automatically transferred to Telligent Community after their first login.

“Creating more channels for customer engagement is the natural evolution of CMS software,” said Darren Guarnaccia, VP product marketing, Sitecore.

The content management side of the integration allows users to mix and match social media applications and web content, while being able to repurpose content for Telligent Community’s online social networking, forums, blogs and multimedia galleries in Sitecore sites. Social content can be used as is, or filtered based on a user’s rights and group memberships.

#e2conf Does Social Software Have a Place in the Enterprise?

The lovely Tony Byrne from over at CMS Watch hung around the Enterprise 2.0 conference this year to talk about the viability of social software in the Enterprise. The verdict? We're still. Not. Sure.

#e2conf A Peek into Adobe's Enterprise 2.0 Mindset

#e2conf Adobe's Enterprise 2.0 MindsetHelp! Enterprise software is failing! At least, that's what Rob Tarkoff, Senior Vice President and General Manager, Business Productivity Solutions, Adobe, said in his presentation at this year's Enterprise 2.0 conference in San Francisco.

Playing on yesterday morning's speed dating with Sharepoint session, Tarkoff used his stage time to offer some "long term relationship" advice, and how Adobe plans to contribute to a customer-driven enterprise.  

Social Media Minute: MSN Gets A Makeover, Twitter's Heavy Cost To Businesses

Social media moves so fast, it's hard to keep up. Here are the week's top stories in scan-friendly format:

  • MSN Gets Redesigned, Adds Twitter/Facebook
  • Twitter's Cost to Businesses: £1.4 Billion?
  • Yammer Powers 50,000 Enterprise Micro-Blogging Networks
  • Run Your Own Google Wave Server

Report: Why You Need to Understand Text Analytics' Rising Importance

Forrester_logo_2009.jpgForrester (news, site) recently asked how much of what you know about your business ecosystem comes from controlled, structured sources like surveys, product registration forms, customer interviews and market reports? If the answer is "just about everything," then you're leaving a huge amount of data on the table and then tossing it in the trash.

This data is in the form of unstructured content in social media, email, call center notes, help desk tickets, news articles, patent applications, contracts and more. The problem is that even if you want to take all of this data seriously, it's impractical to hire enough people to sort through and classify it.

Worio Leverages Social Media to Find What's Interesting, Not Just Popular

Worio In Real TimeUsually the words search and discovery have referred to legal holds and compliance issues. But now, thanks to Worio, those words also refer to good ol’ fashioned Internet searches.

Back in February we profiled Worio as it tried to define itself as a search engine that uses user-driven data as a way to leverage data, suggesting sites and pages that users might not have found through traditional search methods. Using algorithms similar to those that suggest what book we might purchase next or movie we might enjoy watching, Worio is focused on user behaviors.