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Latest Social Media News & Articles

Introducing Social Calendar: Your Social Media Assistant

customer experience: social calendar

Social media isn’t a new invention, but it’s still something that not everyone knows how to use properly. An upcoming application, Social Calendar aims to change that.

LinkedIn Redesigns Groups: Improves Conversations, Calls Out Influencers

Upon their next sign-in LinkedIn members may notice a few changes, as the business network has redesigned its group pages.

Meet Beatrix, The Virtual Social Media Assistant

customer experience: beatrix social media assistantSocial media has become an integrated part of business life, but not everyone has the time or resources to monitor these sites as often as they would like. Beatrix, a virtual social media assistant is designed to help businesses manage social media accounts.

Tweets Become More Detailed with Related Headlines Feature

Customer Experience, Twitter Related HeadlinesDespite being 140 characters, almost every Tweet has a story behind it, a story that can now be found through Twitter's Related Headlines feature.

LinkedIn Gets Educated with New University Pages

linkedin, university, social media LinkedIn is expanding its business model to include a education component with the release of the LinkedIn University Pages.

Social Media Briefs: TweetDeck, Google+ Android Updates, PinLeague Top Pinners

customer experience: social media briefs

Creating a better customer experience and meeting customer demand are two important parts of any social media strategy. Many of this week’s new releases concentrate on oner both of these ideas.

Skype Could Crush All Before It With Prime Placement In Windows 8.1

skype_logo_2013.jpg

Skype will replace the Messenger app in Windows 8.1, making it Windows' centerpiece for communicating across all devices. Assuming Windows 8.1 takes over the desktop world, where does that leave other messaging services?

Twitter University: Engineers Head to Class

They're going to school at Twitter.

Facebook to Launch Mobile Payments System

customer experience: mobile payments on facebookAccording to a recent report mobile shopping is about to become more socially integrated through a new Facebook feature.

SocialBro Integrates with Salesforce + Nimble for Lead Generation

SocialBro Integrates with Salesforce + Nimble for Lead GenerationSocialBro has integrated with Salesforce and Nimble social CRM to combine its Twitter measuring, monitoring and management capabilities with CRM systems to provide even more sources for generating leads.

Facebook Acquires Mobile Technologies' Speech Recognition Software

customer experience: facebook acquires mobile technologiesIn what appears to be a move to make the network more accessible, Facebook announced its acquisition of Mobile Technologies, a company that specializes in speech recognition software.

Forrester: Businesses Still Struggle with Social Media

customer experience forester social media marketing problems

According to a new report from Forrester, while many companies have added social media to their marketing strategy they aren’t seeing a high success rate.

Dachis Group Debuts Real Time Marketing

Dachis Group Debuts Real Time MarketingDachis Group has debuted its appropriately named Real Time Marketing tool for engaging people across channels as it happens, and it includes the ability to target the right conversations and optimize campaigns.

Twitter Wants to Prove Tweets Get People to Buy

Twitter Wants to Prove Tweets Get People to Buy Twitter found evidence followers exposed to Promoted tweets buy more in stores.

Twitter is taking the position its promoted tweets do in fact drive people to buy things. Measuring offline sales impact is the stated goal of a partnership with a firm called Datalogix in which companies can measure how effective tweets really are.

Instagram to Allow Video Uploads, Expands to Android 4.0

Instagram to Allow Video Uploads, Expands to Android 4.0Instagram for Video is now available for Android 4.0 devices, and all users are allowed to upload video from their image libraries. We already know Facebook wants to start using video ads right in the news feed, and this looks like it could be the first step.

Mobile Event Tracking Debuts from Digital Marketing Startup SocialClicks

 

Mobile Event Tracking Debuts from Digital Marketing Startup SocialClicks Managing campaigns across mobile devices and social media is an area that has no shortage of tools, so we'll go ahead and pile on yet another. Social marketing startup SocialClicks has announced a mobile event tracking system it hopes will be the go to tool of choice for Facebook marketing.

Pew Research: Social Networking Site Survey

Pew Research: Social Networking Site Survey Percentage of adult social network users over time. Black is overall, blue is Twitter only.

Online adults continue to adopt social networking sites, and 72% are now using them compared to just 8% back in 2005, a Pew Research report has found.

Yahoo Targets Rockmelt Social Browser in Latest Acquisition

Yahoo Targets Rockmelt Social Browser in Latest AcquisitionYahoo has targeted social browsing tool Rockmelt in its latest acquisition, a move that bolsters both its product base and its lineup of dedicated engineering personell.

Facebook Hands Over Home Cover Feed Feature to Android App

Customer Experience Facebook Moves Home Features to Android AppThe Android Facebook app's most recent update has includes a feature that had previously been exclusive to Facebook Home. Is this a reflection of how poorly the Home app is being received?

A Look at Twitter Chat Management Tools

Customer Experience: Tweet Chat ToolsWith 140 characters, Twitter may seem limited in what it can do, but that isn't always the case.