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Latest Social Media News & Articles

Google Talk Messages Going Astray as It Explains Earlier Gmail Outage

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Google was still apologising for Monday's Gmail outage, when Google+ Hangout and Talk users began reporting issues with messages intended for one person going to multiple parties. All this after a huge raft of updates across the company's products, coincidence or the perils of updates?  

Oracle Commerce, Social + Eloqua Integration Update #oow13

Oracle Commerce, Social + Eloqua Integration Update #oow13Larry Ellison may have embraced the cloud, but the reality is it still takes at least a year or more to integrate complex enterprise technology, and we've got updates on the status of tools like ATG Web Commerce, Eloqua, Vitrue and Involver.

Oracle Customer Experience Strategy Aligns Social with Cloud #oow13

Oracle Customer Experience Strategy Aligns Social with Cloud #oow13Oracle's social, cloud and customer experience strategies have gained a bit more clarity this week at OpenWorld 2013, and what those parts of Oracle's business all have in common is they are imparting themselves on all other parts of the company.

Flipboard Redefines Digital Publishing, Raises US$50 Million

Flipboard Redefines Digital Publishing, Raises US$50 Million A Flipboard magazine on Climbing & Mountaineering

When the history of digital publishing is written, the social magazine Flipboard could get a whole chapter for its successes in mobile publishing, socially-based reading selections and stellar display of aggregated content. This week, the company fueled up for more forward motion, raising US$ 50 million in investment funding. 

Marketing Automation Provider ExactTarget, on a Roll, Launches New Email Products

With the dust settled from Salesforce.com’s acquisition of marketing automation provider ExactTarget in July, and following this week’s announcement of the ExactTarget Marketing Cloud, the marketing automation provider is now unveiling a variety of new email marketing products. 

Bing Ups the Search Engine Ante with Smarter Searches, Updated Design

Microsoft is upping the ante in its search war with Google, adding new features and an updated look for its Bing search service.

Twitter on the Road to IPO, Announced Via Tweet Naturally

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Why go through all that cookie-cutter press release rubbish, when a single short message will do the job? Twitter has just announced via its own service that it has submitted its plans for an IPO to the Securities Exchange Commission. 

Altimeter Group: What the Heck Is Native Advertising, Anyway?

"Native advertising" is a term commonly used to describe advertising that tries to blend into its environment, like Promoted Tweets on Twitter or Sponsored Stories on Facebook. But there are lots of opinions about what it covers, and whether it is really something new. Now, a new report from the Altimeter Group tries to define the term and the landscape in which it lives. 

Storify Bought by Livefyre for Curating Social Comments

Storify Bought by Livefyre for Curating Social CommentsStorify, a popular tool for combining social media posts into context rich articles, has been bought by Livefyre, a social commenting system, and together they form a pretty unique set of features that push social boundaries.

Google+ Rolls Out Embedded Posts

Google+ Rolls Out Embedded PostsGoogle has debuted an embeddable posts feature so websites can paste public Google+ posts into their pages, a capability already in place for Twitter and Facebook posts.

Facebook Policy Changes Have Been Delayed

The proposed changes to Facebook’s privacy policy have been delayed so that the social network can properly review feedback.

HootSuite Partners with Nexgate to Improve Social Security

customer experience: nexgate hootsuite social media security

Security is a big issue in social media, which is why social relationship management platform HootSuite has partnered with Nexgate in effort to protect enterprise companies that use social sites.

Social Business Yet to Prove its Worth, Report Finds

Social Business Yet to Prove its Worth, Report Finds

Companies hire people to work, not to be social. That’s just one of the problems social business tools face despite the fact the US$ 2 billion industry is still growing at a decent clip, a 451 Research report found.

Lithium Raises US$ 50 Million in Pre IPO Funding

Lithium Raises US$ 50 Million in Pre IPO FundingSocial business vendor Lithium has announced it raised US$ 50 million in pre IPO funding, and it's also hired Tapan Bhat, a former Yahoo executive as SVP and chief product officer.

Topsy's Twitter Index Now Searches Back to First Tweets

customer experience: Topsy historical tweet index
A look at tweets made by and to CMSWire five years ago.

A new feature from social indexer Topsy is helping Twitter users revisit some of their oldest posts, including those made when the network was first launched.

For Twitter Watchers, Everything Is a Step Towards IPO

Customer Experience, For Twitter Watchers, Everything Is a Step Toward That IPOIt's not a matter of if, but of when, Twitter offers an IPO. With the climax pre-ordained, the audience is now looking at every plot move as a step toward the eventual conclusion.

Facebook Proposes Policy Changes Following Lawsuit

customer experience: Facebook policy feedback

Facebook is asking for feedback on how member information should be used following a court settlement that is forcing the social network to change its Statement of Rights and Responsibilities and Data Use Policy.

Twitter Acquires Trendrr for Added Social TV Muscle

Twitter Acquires Trendrr for Added Social TV MuscleTrendrr, a social data company, has been acquired by Twitter this week, and the move looks like it could be directed at boosting the company's social TV capabilities.

Facebook Updates Promotions Policy: No Need for Third-Party Support

Customer Experience: Facebook promotions policy

Creating contests on Facebook is now a bit easier and more efficient due to an updated Pages Terms policy.

Facebook Mobile Ad Revenue Growing Faster than Expected

Facebook Mobile Ad Revenue Growing Faster than Expected

Facebook's mobile ad revenue is growing faster than anticipated, and it could reach up to nearly 16% of the global mobile Internet ad revenue share in 2013.