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Latest Social Media News & Articles

HootSuite Partners with Nexgate to Improve Social Security

customer experience: nexgate hootsuite social media security

Security is a big issue in social media, which is why social relationship management platform HootSuite has partnered with Nexgate in effort to protect enterprise companies that use social sites.

Social Business Yet to Prove its Worth, Report Finds

Social Business Yet to Prove its Worth, Report Finds

Companies hire people to work, not to be social. That’s just one of the problems social business tools face despite the fact the US$ 2 billion industry is still growing at a decent clip, a 451 Research report found.

Lithium Raises US$ 50 Million in Pre IPO Funding

Lithium Raises US$ 50 Million in Pre IPO FundingSocial business vendor Lithium has announced it raised US$ 50 million in pre IPO funding, and it's also hired Tapan Bhat, a former Yahoo executive as SVP and chief product officer.

Topsy's Twitter Index Now Searches Back to First Tweets

customer experience: Topsy historical tweet index
A look at tweets made by and to CMSWire five years ago.

A new feature from social indexer Topsy is helping Twitter users revisit some of their oldest posts, including those made when the network was first launched.

For Twitter Watchers, Everything Is a Step Towards IPO

Customer Experience, For Twitter Watchers, Everything Is a Step Toward That IPOIt's not a matter of if, but of when, Twitter offers an IPO. With the climax pre-ordained, the audience is now looking at every plot move as a step toward the eventual conclusion.

Facebook Proposes Policy Changes Following Lawsuit

customer experience: Facebook policy feedback

Facebook is asking for feedback on how member information should be used following a court settlement that is forcing the social network to change its Statement of Rights and Responsibilities and Data Use Policy.

Twitter Acquires Trendrr for Added Social TV Muscle

Twitter Acquires Trendrr for Added Social TV MuscleTrendrr, a social data company, has been acquired by Twitter this week, and the move looks like it could be directed at boosting the company's social TV capabilities.

Facebook Updates Promotions Policy: No Need for Third-Party Support

Customer Experience: Facebook promotions policy

Creating contests on Facebook is now a bit easier and more efficient due to an updated Pages Terms policy.

Facebook Mobile Ad Revenue Growing Faster than Expected

Facebook Mobile Ad Revenue Growing Faster than Expected

Facebook's mobile ad revenue is growing faster than anticipated, and it could reach up to nearly 16% of the global mobile Internet ad revenue share in 2013.

B2B Social Media Marketing Presence All But Mandatory

digital marketing, social media marketing, b2bB2B marketers will go anywhere and everywhere to get leads. It’s what keeps six out of 10 of them up at night: generating leads is their biggest challenge, according to data released this month by eMarketer.

Introducing Social Calendar: Your Social Media Assistant

customer experience: social calendar

Social media isn’t a new invention, but it’s still something that not everyone knows how to use properly. An upcoming application, Social Calendar aims to change that.

LinkedIn Redesigns Groups: Improves Conversations, Calls Out Influencers

Upon their next sign-in LinkedIn members may notice a few changes, as the business network has redesigned its group pages.

Meet Beatrix, The Virtual Social Media Assistant

customer experience: beatrix social media assistantSocial media has become an integrated part of business life, but not everyone has the time or resources to monitor these sites as often as they would like. Beatrix, a virtual social media assistant is designed to help businesses manage social media accounts.

Tweets Become More Detailed with Related Headlines Feature

Customer Experience, Twitter Related HeadlinesDespite being 140 characters, almost every Tweet has a story behind it, a story that can now be found through Twitter's Related Headlines feature.

LinkedIn Gets Educated with New University Pages

linkedin, university, social media LinkedIn is expanding its business model to include a education component with the release of the LinkedIn University Pages.

Social Media Briefs: TweetDeck, Google+ Android Updates, PinLeague Top Pinners

customer experience: social media briefs

Creating a better customer experience and meeting customer demand are two important parts of any social media strategy. Many of this week’s new releases concentrate on oner both of these ideas.

Skype Could Crush All Before It With Prime Placement In Windows 8.1

skype_logo_2013.jpg

Skype will replace the Messenger app in Windows 8.1, making it Windows' centerpiece for communicating across all devices. Assuming Windows 8.1 takes over the desktop world, where does that leave other messaging services?

Twitter University: Engineers Head to Class

They're going to school at Twitter.

Facebook to Launch Mobile Payments System

customer experience: mobile payments on facebookAccording to a recent report mobile shopping is about to become more socially integrated through a new Facebook feature.

SocialBro Integrates with Salesforce + Nimble for Lead Generation

SocialBro Integrates with Salesforce + Nimble for Lead GenerationSocialBro has integrated with Salesforce and Nimble social CRM to combine its Twitter measuring, monitoring and management capabilities with CRM systems to provide even more sources for generating leads.