Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Web Content Management System (CMS) News & Articles

OmniUpdate Enhances Content Reuse in OUCampus Update

OmniUpdate, a specialty provider of content management system (CMS) technology for the higher education vertical, is taking a cue from the current recycling craze in the latest version of its OU Campus CMS product. The newly released version 9.15 of OU Campus features enhancements to the Assets feature of the application’s reusable content functionality.

Zoho Sites Adds Website Building to Already Strong Portfolio

zoho_logo_2010.jpgConsolidated cloud-services system stalwart Zoho has launched a website builder to go along with its suite of other tools for CRM, DAM and mobile apps. Zoho Sites is available now in the Google Apps Marketplace, and the two main levels are a free version, and a US$ 40 per year option for up to six websites.

Yahoo's Genome Leverages Big Data for Advertisers

Yahoo's Genome Leverages Big Data for AdvertisersDespite CEO chaos, Yahoo is taking advantage of its interclick purchase to leverage big data for advertisers. Yahoo's Genome advertising solution should be available in July 2012.

Identify Influencers With PeopleBrowsr Kred API

kredsmall.pngWhen the folks at PeopleBrowsr wanted to find outlets with which to share the news about its upcoming PeopleBrowsr Kred API launch, they turned to the very tool they were announcing to search for online influencers of topics related to social analytics. I was among those that they found and I was happy to oblige. 

Adobe Updates on Communities, e-Commerce & a New Cloud Manager

Adobe kicks off its EMEA Digital Marketing Summit today with some updates to its online customer experience platform and some new cloud capabilities that go that extra mile to support marketers.

Google Webmaster Tool Now Looks More Like Gmail, Adds Redesigned Dashboard

Anyone using Google's Webmaster Tools will no doubt have noticed a new Gmail-like layout for the dashboard as Google looks to align all its tools under a unified design. Site admins also should take note that some features have been removed, replaced or otherwise revamped.

Yahoo CEO Steps Down Amidst Degree Debacle, Cancer Concerns

Yahoo CEO Steps Down Amidst Degree Debacle, Cancer ConcernsYahoo CEO Scott Thompson abruptly steps down after admitting to fabricating details about his degree and reportedly telling colleagues that he has thyroid cancer.

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Web Experience: Bridging the Content Management Chasm

There is a chasm between those who create content and those who consume it. The Web allows us to bridge that chasm.

Google+ Brand Pages Continue to Show Growth, Increased Engagement

simplymeasured_logosmall.jpegJust when you thought it was safe to write Google+ off, it rears its head once again to convince you that it’s still alive and thriving. Such is the case with a new study that marks the six-month anniversary of Google+ Brand Pages by measuring its ability to adopt new users and engage them.

Friday Hookups: Is Your Customer Relationship in Danger?

This Friday, we offer up a little relationship advice. With spring in full swing, love is in the air and we’re all feeling a little flirty and looking to spice up our daily routines with more passion. But with it so easy to stray nowadays, how can we ensure that those with whom we are engaged stay committed and loyal? Knowing the signs of a wandering eye can help, as can showing a little interest yourself. We’re talking about your customers, of course (this isn’t Cosmo) and thanks to folks at Maxymiser, there’s now a handy infographic to help us identify the 5 Signs Your Online Customers are Cheating On You.

Gartner's Cool Vendors for Content Analytics Make It Easier to Learn From Your Data

This week alone, analytics has been a hot topic. Call it what you want — Business Intelligence, Sentiment Analysis or Social Reporting — it can all tell you a lot about what’s going online, around your brand and your customers. Big Data isn’t just for information management. It also applies to marketing. This week also brought up Gartner’s Cool Vendors reports, one of which features those in the content analytics space. Let’s take a look at the companies that topped its list.

Open Source Web CMS Vendor Hippo Happy with Record Revenue Growth

hippologo2012.pngLast year Hippo, an open source web content management company, reported its highest revenue ever, and the growth pattern continues in 2012.

Content Management Software Morphs into Social Platforms

The landscape for social platforms is a rich one, and IT professionals are using a number of approaches to deploy social communication and collaboration features in an enterprise environment.

EPiServer Scales for Big Data, Better Content Targeting With 200OK AB Acquisition

Digital marketing/e-commerce software provider EPiServer is scaling its technology offering to more effectively handle Big Data with the purchase of Swedish enterprise search solution vendor 200OK AB. The 200OK AB cloud-based “Truffler” application can handle large volumes of Big Data, including user data, social and mobile web content, and product and online transaction information.

If Web CMS Implementations Fail, Blame the Users #CMSX

ss120509-bd01.jpgIf your latest Web CMS project is total disaster, you should definitely blame the users.

These careless people probably weren't there to inform your closed door meetings and they probably never did a proper review of your requirements and design specs. The nerve of them — going about their daily lives simply ignoring your need to develop relevant user stories and process flows.

If only they knew what you know about how things should work, everything would be just fine.

Gartner's Cool Social CRM Vendors Feed Information Into Business Processes

Gartner has recently released a whole bunch of  "Cool" Vendors reports that look at all aspects of the IT industry. One of the more useful ones of the bunch, given the importance of both social media and customer relationship management, looks at Cool Vendors in the Social CRM space.

The Future is Now: Business Models Evolve at #JBoye12

The Future is Now: Business Models Evolve at #JBoye12Transitioning from a full day at the Sentiment Analysis Symposium in New York to day two of the J. Boye Web and Intranet conference in Philadelphia not only means that I get to ride the rails. It also means that I get to apply knowledge learned about data mining and sentiment tracking to areas of mobile, SharePoint, social media and web strategy governance topics that will be covered today.

Rivet Logic Talks Web Experience & Crafter Rivet at San Francisco Roadshow

screenshot-rivetlogic-2012.jpgOpen source customer engagement software maker Rivet Logic hit the road May 8 when they arrived in San Francisco with Alfresco, one of the largest open source CMS makers, for the inaugural Crafter Rivet Roadshow.

Community Management Meets Sentiment Analysis #SAS12

What’s the difference between a market analyst and a community manager? Surprisingly, not much. Sure, we may have a different set of degrees, but at the most basic level, we’re attempting to better understand how customers consume and process information. As a community manager attending a sentiment analytics conference, it’s fascinating to hear the same types of information being presented as if I were at a a conference focused on social media marketing or customer experience management.

Perforce Chronicle Bets on Version Management to Challenge Web CMS Market

Perforce Software, long known for its enterprise version management tools, has decided to expand its focus. Today the company leapt into the content management market with the release of its web content management (WCM) platform, Perforce Chronicle.

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