Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Web Content Management System (CMS) News & Articles

mobiManage v.2.0 Offers Single System Sign-On to Boost Mobile CMS

With the promise of a central platform to manage mobile web sites and the devices that feed on them, Web-based application service provider mobiManage is launching its Gen 2 system that includes a new engine, upgraded feature design and new (lower) pricing to help companies tackle mobility, the biggest wave to hit the web since the search engine.

DotNetNuke Store Revamped

DotNetNuke announces its updated and rebranded commercial marketplace for open source Web content management systems.

Nimble 2.0 CRM Introduces Cleaner Interface, Integrated Social Media Profiles

Nimble, the CRM app that brings together collaboration, contacts, communication and social networking into one interface, has released version 2.0. The update introduces a cleaner interface, and a host of features that make it easier to manage contacts and engage with one's network.

Are You Prepared to Monetize the New Consumption Economy?

Let’s take a moment to think about how we engage online. Services such as television cable, on-demand Internet streaming media services and online publishers wouldn’t be as successful if they didn’t allow users to engage with their services across platforms, be it an actual TV, laptop or mobile device. Additionally, users are likely to consider paying a little more to receive access for multiple accounts. This is our consumption economy.

The Recommendation Game: Failing to Recommend or Engage

For Christmas, I ordered some LEGO Star Wars from an online retailer for my son — absolutely for my seven-year old, not for me in the slightest, you understand. Now, a couple of times a week I get the usual "Recommended for you" email, but plastered with LEGO. This personal snapshot defines recommendations as still a marketing technique practically in diapers, but helps point to where they should be going.

Customer Experience: Why Are Ugly Websites So Successful?

"Techmeme has redesigned," Gabe Rivera founder of the popular technology news site wrote in January 2012. "Drudge Report is now indisputably the web's ugliest news site."

WordPress Targets Nook, Kindle Fire Tablets With Latest Upgrade

The two top-selling tablets (after iPad), the Nook Color and Kindle Fire, just got a blogging boost from WordPress, the first name in web log hosting. The company announced on its blog yesterday an update to its native Android App (v.2.0.5) that includes a new Dashboard UI, developed to optimize the 7-inch screen on these popular new devices running the Android 2.0 open OS platform from Google.

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Magnolia 4.5 Promises Multichannel Management, One Step Closer to v. 5

We're at version 4.4.6 and counting for Magnolia's latest milepost to the whopping 5.0 upgrade. But we first have to get to v. 4.5 and that release is now promised for the end of this month for the top tier, open source Enterprise Content Management System.

Drupal Announces Two Community-Elected Board Members

drupal_logo_2012small.jpgThe Drupal Association held its first election for two at-large board members. Donna Benjamin and Steve Purkiss were elected by Drupal community members and then ratified by the Drupal Association Board.

Myths & Realities of Drupal

In the decade since its quiet emergence onto the scene, Drupal has become an industry standard in the web content management and web publishing field, one with an almost cult-like following among developers.

Magazines on Tablets: Woodwing & Adobe Announce More Updates

Contrary to popular belief, the revolution will be digitized, and all those interested in the transformation must innovate or die. Print magazines held out for awhile, but now, with remarkable design systems in place and developing, such as the recent partnership between WoodWing Enterprise and Adobe Digital Publishing Suite, publications can keep their look and feel, without all the paper cuts. Recently, the joint venture announced the release of two new upgrades, which bring a host of additional features and multimedia functions to their innovative program. Even those aggravating inserts now have a way of being recreated virtually.

Microsoft Says the Future of Customer Service is in Your Voice

With fancy 21st-century parlance like interactive self-service assets and natural user interface (NUI), Microsoft is doubling down, betting the voice (both human and computer-generated) plus cloud-scale data analytics, hosting a "predictive experience" generator will be the basis of next generation customer service, accessible from any telephone. Microsoft announced it will "join forces" (take an equity stake) in 24/7 Inc. an automated communications company based in Campbell, Calif.

How an Online Marketing Solution Aligns to the Top 3 Priorities of CMOs [SPONSORED]

CMOs and Marketing VPs are primarily focused on 3 goals:

  • Connecting to new customers
  • Building customer loyalty
  • Clearly demonstrating the value of marketing

These goals are not new — the tactics used to achieve them are.

Yahoo Chairman Jumps Down

Thumbnail image for yahoo_logo.jpg In a letter to the Yahoo board, Chairman Roy Bostock announces that he won't be seeking re-election at the next shareholder's meeting. Is Bostock stepping down? Or is it more like jumping ship?

The 3 Stages of Customer Experience

Contrary to popular belief, customer experience isn’t a destination, but rather a journey. While every company must follow its own path to meet the specific needs of their customers, there are common stages that it will travel through on their way to success.

Internet Explorer Regains Market Share From Firefox, Chrome

"The reports of my death are greatly exaggerated," says Internet Explorer, as Microsoft's default Windows web browser regains some of the market share previously lost to its major competitors Mozilla Firefox and Google Chrome.

Web Content: Should Links be Underlined?

The most important thing is that a link is clearly understood to be a link. That way, when you scan the page you can immediately identify the links.

eZ Systems Partners With Ixonos, Pushes eZ Publish Into Cloud

eZ Systems Partners With Ixonos, Pushes eZ Publish Into Cloud The latest vendor to take its solutions to the cloud is eZ Systems, which has recently announced a partnership with cloud solutions provider Ixonos, to move eZ’s flagship Publish platform to the cloud.

Dynamics CRM Goes Mobile, Extends Social Capabilities

CRM is nothing really unless it can adapt to business users’ changing marketplace. Microsoft, since the release of Dynamics CRM online last year, committed itself to providing agile CRM and preparing companies for the release by flagging changes 90 days in advance. It has now flagged that it is making Dynamics CRM mobile.

Dive into Drupal at DrupalCon Denver

Sponsored ArticleDrupalcon 2012 in Denver goes beyond open source to focus on the them of Collaboration for Every Device. Here's what to expect at this year's event: