HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Web Content Management System (CMS) News & Articles

What's New in August for Open Source CMS

2014-6-August-spilled-wine.jpg

A fact many of us learned in high school — that popularity has its downsides — is proving to be true in the world of open source content management systems (CMS).

Take WordPress — the most popular CMS in the world, powering an astonishing 47.4 percent of all sites on the Internet, according to BuiltWith, a website profiler, lead generation, competitive analysis and business intelligence tool.

July, to use a shameless cliché, was both the best of times, and the worst of times, for this inordinately popular platform. New research from 34SP.com found more than half of UK small businesses are using WordPress as a CMS, thereby “finally blowing away its image as just a blogging platform."

The same study also confirmed a few things that were not included in the official results, including the fact 31 percent of 34SP.com clients who use WordPress call wine their favorite beverage (Jägerbombs really disappointed with just 1 percent of the votes) and only 13 percent have more than 500 friends on Facebook. What does this have to do with anything? Nothing. So let's move on.

Why America's National Mall Went Digital

2014-28-July-National-Mall.jpg

Everybody's going digital — even the monument core of Washington DC. Known as the National Mall, the area dates back to the establishment of the City of Washington as the permanent seat of the United States government.

The two-mile piece of land, bound by the US Capitol to the east and the Washington Monument to the west, attracts millions of visitors annually. The "Mall" — a pedestrian-friendly, tree-lined boulevard — features monuments and memorials, world-famous museums and iconic federal buildings along Constitution Avenue.

Now it also has Wi-Fi and interactive experiences at kiosks near the World War II and Korean War information centers. "We created an infrastructure from the ground up that supports this significantly improved experience," said Vikrant Binjrajka, CTO of INADEV, the contractor that built the new interactive, Drupal-powered web experience. "We've widened the scope of content that it provides to users." 

One Web CMS Is Never Enough

2014-28-July-Recycling-Mountain.jpgWeb CMS is not a new technology by any stretch of imagination so why do so many still struggle with content management: on a personal basis, as a small-to-medium business or a large corporation? The cause of the struggle more times than not are the content silos and multiple Web Content Management Systems (Web CMS) used within one organization. We know these content silos suck up both time and money, but we still continue to create them.

Forrester Wave: No Leaders in Digital Experience Delivery

customer experience, Forrester Wave: No Leaders in Digital Experience DeliveryWho's driving the digital experience train today?

No one, says Forrester.

In its first Forrester Wave for Digital Experience Delivery Platforms, released today, analysts said no vendor offers a truly "end-to-end solution."

"Overall completeness and adoption" in this space is "middling," according to analysts.

Unified platforms are "more myth than reality," they wrote in the Wave.

Despite no leader, Forrester did cite Adobe and hybris (SAP) as "pioneers" that offer the most complete options while IBM and Sitecore "aren't far behind."

Clickability Acquires a Patent for Visitor Testing

Upland Software, a web content management provider for B2B and B2C, has received a patent for its Clickability platform's ability to test web visitor segmentation and profiling.

This is the company's fourth patent for its website personalization and targeting solution, called Website Marketing Acceleration (WMA). In the tests covered by the new patent, marketers can try out their messages with specific site visitors on the actual site, such was whether the right content is being presented at the right point in the buying process. But WMA allows such testing without polluting the site analytics data.

Real Estate Firm Scales Up Its Global Marketing Efforts

Thumbnail image for 2014-18-July-Cary-Sylvester.jpg

By 1985, two years after Gary Keller and Joe Williams set up their first realty office, it was already the largest brokerage in Texas. Today, Keller Williams is going global, raising significant technology challenges in marketing, business process management and governance.

At the center of that tornado is Cary Sylvester, the company's Austin-based vice president of technology, communication and innovation — a long, but accurate title considering everything on her plate as the company expands to six far-flung locales: Vietnam, Turkey, UK, Indonesia, South Africa and Germany.

"You can tell there's no specific region we've targeted," she explained. "Once we find the right people, and if their culture is one that will really embrace and adapt to our models, and they want our models, that's the country we'll go into."

Raw Engineering Web CMS is All About Mobile

Mobile is hot in web content management systems (CMS). Exciting. But not easy.

"Anything related to mobile is still tough, not the least of which is that budgets for mobile channels are still in the 'experimental phase," Tim McLaughlin, president and founder of Siteworx,a digital agency and system integrator based in Reston, Va., told us earlier this year."This is despite the fact that the results already show that we are well past that stage. But in hindsight, that should not surprise us since it wasn’t until last year that advertisers started reallocating significant budgets from traditional — print, TV, etc. — to digital."

Despite the challenges, Raw Engineering dives into mobile head first. A software technology company specializing in mobile app and web application development in the cloud, Raw Engineering today released contentstack.io. Officials hail it as a mobile first content management system for the enterprise. 

What Matters (and What Doesn't) for Flexible, Agile Solutions

2014-14-July-Many-Languages-Love.jpgEnterprises don't lack for choices. In one of his final blog posts before leaving Forrester as an analyst, David Aponovich summed up the importance of web content management to creating digital customer experiences.

He wrote that “WCM has become an essential foundation for enabling successful digital experience efforts. And by doing so, it’s supporting one of the last things that corporations and brands can use to differentiate themselves.”

What Happens to Content Management When the Web Browser Fades Away?

2014-09-July-Big-Phone.jpgToday’s idea of web content may very well be 2024’s flip phone ….

Ten years ago, I had a flip phone. It had roaming. It had six MIDI ringtones. It had a Block Breaker knock-off game. Today I have an iPhone with an app for every facet of my digital experience. I can cash checks, speak face to face with my wife, and manage client relationships. I can even ask my phone to complete tasks for me. And, apparently, I use those apps 90 percent of the time I’m on my phone.

How do you think you’ll use the Internet 10, maybe 20 years from now? What do you see? Are the things in your home interconnected and intelligent? Do you wear devices that help you manage your life? Is your brain hardwired into the network?

And the Emmy Award for Web CMS Goes to ... Acquia

Thumbnail image for 2014-7-July-Jess-Iandiorio.jpg

No, the Primetime Emmy Awards hasn’t added a category for Best Digital Experience or Best Performing Web CMS.

But Web CMS and customer experience will be a major behind-the-scenes component on the day the television awards show announces its nominees online at the Emmys website.

Acquia, which provides a platform for content, community and commerce, is powering that website with its Acquia Cloud — which was also the Web CMS engine behind the Grammys — that includes an elastic infrastructure and delivery solutions for Drupal.

“It's critical that our site performs at its very best,” Marc Wade, executive director of digital for the Television Academy, said in a statement. “That's why we sought a technology partner with the experience and Drupal expertise to ensure TelevisionAcademy.com scales to meet the massive demand generated by the Emmys and other events, and that search led us to Acquia."

In a 'Troubled' WCM Sector, Analysts See 3 Innovators

2014-03-July-ThreeHorses.jpg

Fireworks may explode in the night sky as the US celebrates the Fourth of July weekend, but things are much quieter in the web content management market.

The frenetic pace of nine-figure WCM acquisitions of the past four years ended before Christmas, and the once-deep river of venture capital funding for fledgling players ran dry long ago.

Market shifts and technology trends — the somewhat surprising strength of mobile, the stampede to Software-as-a-Service (SaaS), a growing infatuation with digital marketing — were missed by many players, leaving the field "fragmented" and "troubled," according to fresh research by Matt Mullen and Alan Pelz-Sharpe at 451 Research.

What's New in July for Open Source CMS [Infographic]

2014-02-july-rackspace-culture.jpg

You know it. You love it. And now Dominic Smith, a senior writer and content strategist at Rackspace, the Windcrest, Texas-based CMS hosting company, has confirmed what anyone reading this probably already knows.

"Chances are good that a big chunk of the content you’ll read on the web today is being delivered through an open source CMS," he wrote in a recent blog post. "FedEx and The Washington Post are using Drupal. Coca-Cola France and Sony Music are using WordPress. Harvard and IHOP use Joomla!"

Jackrabbit Oak Blends 'Performance and Dynamic UX'

There's a good reason for marketers to pay attention to Jackrabbit Oak, the newest version of the Apache Software Foundation's open source content repository — at least according to Chief Technical Officer and Hippo co-founder Arjé Cahn.

"Marketers should not have to choose between performance [in a website] and dynamic user experience," he told CMSWire

Hippo, which has offices in Boston, Mass. and Amsterdam, The Netherlands, offers an open source CMS. It's interested in Jackrabbit Oak because of its potential to help rapidly distribute dynamic content, and some members of the Hippo team have contributed code to the Jackrabbit project.

A content repository, according to the Apache Software Foundation, is "a hierarchical content store with support for structured and unstructured content, full text search, versioning, transactions, observation, and more."

Niche Web CMS Wants to Help Law Firms Go Digital

A business dive into the Web Content Management System (CMS) world is risky. The market is saturated with platforms.

But Eric Diamond has high hopes for his company's new product. The new Software as a Service (SaaS) marketing solution is designed to help law firms execute their digital strategies — and avoid proprietary content management and marketing platforms with limited flexibility and long, expensive licenses.

"Most, if not all, of the other content management systems in this space are proprietary products," Diamond said.  "So new feature additions and bug fixes are done on the vendor’s schedule. Also proprietary platforms often have expensive licensing fees that tie customers into long term contracts."

Legal Publish is a sister company to Tribeca Digital and Tribeca Cloud, two other companies Diamond heads. 

Nuxeo Platform Integrates MongoDB #MongoDBWorld

You don't have to look any further than the lines of people waiting to get into MongoDB's first user conference in New York City today to understand the popularity of the NoSQL database. So it's not surprising that savvy companies are trying to get in on the action.

Take Nuxeo, for instance. The open source content management system (CMS) just integrated its platform with MongoDB to offer "high performance, availability and scalability of content centric business applications." 

Navigating Web CMS and Customer Experience

2014-24-june-jill-finger-gibson.jpg

Acquia. Adobe. Alfresco. Clickability. CoreMedia. Crafter Software. Drupal. Ektron. Hippo. HP Autonomy. Joomla. Kentico. WordPress. 

It's a web content management world after all, isn't it?

Digital Clarity Group (DCG), the research-based advisory firm focused on that WCM world above and customer experience management, released today the North American edition of its Guide to Service Providers for Web Content and Customer Experience Management. It's a report that covers the North American landscape of systems integrators and digital agencies.

Magnolia v5.3 Integrates Enterprise Data

2014-6-24 Magnolia content integrator.jpg

Magnolia certainly spent a lot of time developing its mobile capabilities with the release of v.5 last year, and today’s release of v.5.3 only furthers those developments.

The new update focuses on developing personalized customer experiences, providing enhanced collaboration capabilities for content publishers and integration with enterprise data sources.

Again, like the v.5 release, the new functionality in v.5.3 comes through a number of task focused apps including new content personalization and tag management apps. It also opens up the Magnolia App Framework to simplify the integration of third party software.

World Cup Website Hacked: Is Yours Vulnerable, Too?

2014-12-june-world-cup.jpg

Hacktivists have delivered on their promise to take down Brazil’s official World Cup website, effectively disrupting this year’s competition and adding significant weight to their ongoing global threats to use of computers and computer networks to promote political ends,

This is no surprise, according to Incapsula, a cloud-based website security and performance service. Last week, Incapsula Co-founder and Chief Business Officer Marc Gaffan warned the FIFA site was at risk in the wake of two other incidents.

On June 11, feedly announced it was under attack by a distributed denial-of-service (DDoS) attack refusing to pay the ransom demanded. At the same time, Evernote announced it too had been struck by a DDoS attack.

Are Best-Of-Breed Customer Experiences Really Best?

2014-6-17 e-spirit.jpgAt the end of May, e-Spirit upgraded its web CMS offering to make it easier for content creators to provide personalized content. It followed hot on the heels of the v5.1 release which aimed to significantly boost companies online time to market and improve the overall customer experience.

Both announcements form part of a wider strategy to offer users a best-of-breed web CMS. E-Spirit has from the start pursued the best-of-breed approach as opposed to creating an enterprise suite. But why best-of-breed?

We asked Oliver Jaeger, vice president for global marketing and communications at e-Spirit why his company has consistently taken this approach and where this strategy will take the company in the future.

Jahia Extends Web CMS Platform with Portal Factory

Open source content management system (CMS) vendor Jahia has released four new products off the Jahia 7 platform that debuted in April.

The Geneva, Switzerland-based provider released today Portal Factory, its new enterprise portal solution.