Web Content Management System (CMS) News & Articles

If your latest Web CMS project is total disaster, you should definitely blame the users.

These careless people probably weren't there to inform your closed door meetings and they probably never did a proper review of your requirements and design specs. The nerve of them — going about their daily lives simply ignoring your need to develop relevant user stories and process flows.

If only they knew what you know about how things should work, everything would be just fine.

Gartner has recently released a whole bunch of  "Cool" Vendors reports that look at all aspects of the IT industry. One of the more useful ones of the bunch, given the importance of both social media and customer relationship management, looks at Cool Vendors in the Social CRM space.

Transitioning from a full day at the Sentiment Analysis Symposium in New York to day two of the J. Boye Web and Intranet conference in Philadelphia not only means that I get to ride the rails. It also means that I get to apply knowledge learned about data mining and sentiment tracking to areas of mobile, SharePoint, social media and web strategy governance topics that will be covered today.

Open source customer engagement software maker Rivet Logic hit the road May 8 when they arrived in San Francisco with Alfresco, one of the largest open source CMS makers, for the inaugural Crafter Rivet Roadshow.

What’s the difference between a market analyst and a community manager? Surprisingly, not much. Sure, we may have a different set of degrees, but at the most basic level, we’re attempting to better understand how customers consume and process information. As a community manager attending a sentiment analytics conference, it’s fascinating to hear the same types of information being presented as if I were at a a conference focused on social media marketing or customer experience management.

Perforce Software, long known for its enterprise version management tools, has decided to expand its focus. Today the company leapt into the content management market with the release of its web content management (WCM) platform, Perforce Chronicle.

Plone's recently released roadmap outlines near-term plans that include adopting HTML5 and CSS3 and improving user experience.

Only a few months after its major 2.2 release, MODX announces Revolution 2.2.2, with performance fixes and groups creation wizards.

Customer experiences are not limited to a website or social media or email. Every customer touch point matters and provides an opportunity to meet and exceed customer expectations. You could say that for most online touch points — customers are using smartphones or tablet devices more, making it all the more important that whatever format you use to connect with your community is mobile-friendly.

eZ systems is on the move once again with the announcement of its new partnership with IT specialists EPAM, and the move comes just as eZ Systems prepares to release the Etna version of its Enterprise CMS software.

Earlier in the week, we took a look at Gartner’s Magic Quadrant for Customer Service Contact Centers and found that business applications for the customer service and support (CSS) were obsolete in many cases. Today we will take a look at the companies that made it into the Leaders Quadrant.

If you’re attending Drupa 2012 this week — one of the world's leading exhibition for the print media industry — you may want to check out the new HELIOS iPad Document Hub publishing platform. With so many looking for ways to develop their own individually branded and customized iPad apps, to present content on iOS devices, HELIOS Software GmbH, a leading developer of cross-platform file, print, image, proofing, remote collaboration, and PDF server software, has made it easier with its new iPad Document Hub publishing platform and app for iOS.

RocketSpace and Pearson Publishing put together a panel discussion in San Francisco this week on "The Future of Publishing". They assembled an esteemed group of progressive publishers attempting to tease-out the future of our dear publishing industry. The passion of the panelists was as evident as their exasperation as they discussed the present state of publishing, the near future, and the sort-of-not-too-distant future. Here's the concise version of the evening.

Yesterday, in the first part of our look at Gartner’s Magic Quadrant Customer Service Contact vendors, we saw many are struggling to understand Social CRM. Among the vendors that were pushing it forward was Oracle, with products like WebCenter, for which it has released the lastest version of WebCenter Sites.

The release this week of Gartner’s Magic Quadrant for CRM Customer Service Contact Centers, which ties in with this month's theme at CMSWire of mobile CRM. In this report, though, Gartner finds a market that is conflicted and fragmented, developing slowly and where business applications for the customer service and support (CSS) function are largely obsolete.

Recently, we introduced you to SocialBaker’s Analytics PRO platform. This week, the social media engagement platform announced a social media metric that can be used to better measure a brand’s performance.

Ever wonder what influences consumer activity — your friends’ posts or the companies you follow on social media? As it turns out, they are both almost equally influential — or so says a new study by Market Force.

Agility has announced new updates to its Web CMS platform, supporting faster editing of both content and images.

Marketing and Web design just got a bit simpler for Sitecore users as the company released a new Adobe InDesign plug-in that pulls content into the design program right from the Sitecore Web CMS itself.  

Want to make your customers more loyal? Provide a superior customer experience. According to research by Monetate, 73% of consumers would buy again from a retailer if they had a superior customer experience, while 89% would shun a business if they had a bad experience.