Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Microsoft's Bing Delivers Facebook-Fueled Search Results

In a move that could potentially mean trouble for Google, Facebook has granted Bing with access to information from its 500+ million user profiles. Adding a social layer to Microsoft's engine marks both sizable expansion for the two giants as well as profound change to the way we search. 

Search More Social

It's no secret that just about everything on the Web is becoming more social, and Search is no exception. This week's combo of Facebook and Bing highlights an expanding trend of trusting peers for opinions rather than companies. 

Basically, it works like this: You search for something like "restaurants" using Bing. People in your Facebook circle will appear alongside regular results with the restaurants they've "liked" on Facebook in tow. This way, you can get recommendations from thosee you trust without actually having to ask them directly. 

Says Facebook:

Your friends have liked lots of things all over the Web, and now instead of stumbling across a new movie or having to look at a friend's profile to see which restaurants they like, we're bringing everything together in one place." You'll type in something, say "Chinese restaurants in Seattle," and the results would include a segment saying "Liked by your Facebook friends." This doesn't just go for movies, bars and dining. If you're searching for some news story or blog, you'll see the ones your friends have publicly "liked."  

The Privacy Issue

Some have mistakenly reported or assumed that the alliance will allow your Facebook friends to see what you've searched using Bing. Fortunately Microsoft isn't that dumb, and after a summer of privacy backlash, neither is Facebook. What's actually happening here is a feature very similar to what Google Social Search offers through Google by default. 

For example, if I search "coffee" using Google, I'll get typical results — the Starbucks website, a wikipedia about coffee, images of coffee — but just underneath that I'll get my social results. These results consist of people I'm connected to (via popular sites like Facebook and Twitter) that have mentioned coffee, and a link to where it was mentioned: 

chelsi_google_social_results.jpg

Microsoft is merely playing up these results by including the things your friends have "liked" across their Facebook universe. "Bing can see no more about you than anyone who goes to your Facebook page can see," claimed Microsoft executives. "What you search on Bing doesn't get sent to Facebook."

Here's a demo: 

 

 

Google vs. Microsoft

If you're wondering why the number one social network picked Microsoft over Google, you're not the only one. Facebook's founder and CEO, Mark Zuckerberg, offered a half-baked explanation at a recent Bing event: "They're just trying to rapidly gain share by doing awesome stuff. They're really the underdog here."

 

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