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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Spenser Skates

Spenser Skates

Spenser Skates is the co-founder and CEO at Amplitude Analytics. He and Curtis Liu created the company in 2012 after working on a text-by-voice app called Sonalight and realizing the available...

Courtney Simpson

Courtney Simpson

Courtney Simpson is the director of marketing at Greenwood Village, Colo.-based STARTEK, a global customer engagement business process outsourcer. She brings 10 years of experience as a marketing and customer...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Dianne Denton

Dianne Denton

Since 2007, Dianne Denton has been a Principal with Chicago based Serafire Marketing, a provider of outsourced marketing services.  A seasoned marketer with experience in both multinational corporations and startups, Dianne...

Josh Aberant

Josh Aberant

Josh serves as the CMO at SparkPost where he is focused on accelerating the adoption of its cloud email infrastructure. He also sits as an Industry Advisor on Agari's advisory...

Lori Alcala

Lori Alcala

With 20 years of experience as a marketer, business writer and content strategist, Lori S. Alcalá helps B2B companies leverage existing content and develop new ways to engage and convert...

Erika Morphy

Erika Morphy

New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....

Manav Khurana

Manav Khurana

Manav Khurana is VP Product Marketing at Twilio, a San Francisco-based cloud communications Platform-as-a-Service company, and loves solving technology adoption problems. He started his career as a product guy in...

Andrew Stothert

Andrew Stothert

Andrew Stothert is the CEO and co-founder of Brand Vista. With more than 30 years of brand experience both on the client and agency side, what gets him up every morning is...

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