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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Erika Morphy

Erika Morphy

New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....

Ajay Khanna

Ajay Khanna

Ajay Khanna is the vice president, Product Marketing at Reltio, the creator of data-driven applications. Prior to joining Reltio he held senior positions at Veeva Systems, Oracle and other software companies...

Richard Graves

Richard Graves

Richard Graves is CEO and co-founder of BKON Connect, a proximity technology company targeting precision inbound marketing. He is an entrepreneur and angel investor, with a background in telecom and...

Liraz Margalit

Liraz Margalit

Liraz Margalit, PhD, is a web psychologist, a lecturer and director of behavioral analytics at Clicktale, a company that provides a cloud-based Experience Analytics platform along with in-depth expert analysis. She...

Martin Schneider

Martin Schneider

Martin Schneider, the vice president of corporate communications at SugarCRM, has spent the past two decades as a journalist, analyst and marketer in the CRM industry.  His prior experience includes that...

Zack Rinat

Zack Rinat

Zack Rinat is a Model N founder and the Executive Chairman. He previously served as the Chairman of the Board of Directors and as Chief Executive Officer since its inception in...

Justin Helmig

Justin Helmig

Justin Helmig has nearly two decades of leadership experience in the software industry including executive leadership, product, marketing, and technical roles. He is currently SVP of marketing at Genesys, which...

Pini Yakuel

Pini Yakuel

Pini Yakuel, founder and CEO of Optimove, has more than a decade of experience in analytics-driven customer marketing, business consulting and sales. An entrepreneur, marketer and consultant, he enjoys the...

Noreen Seebacher

Noreen Seebacher

A Savannah, Georgia area-based writer and editor, Noreen bridged the digital divide by transitioning from print to online. Before joining SMG/CMSWire as Chief Editor, she was an editor at two...

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