Channels

Customer Experience Channel

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

View All Customer Experience Channel Articles

People Covering Customer Experience

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Charter Smith

Charter Smith

Charter is director of business intelligence at Zeeto, a Software-as-a-Service company whose platform finds the hidden value in each digital visitor to maximize revenue. As head of all analytic and...

Derek Walter

Derek Walter

Derek Walter is a freelance writer in Northern California. He is the author of Learning MIT App Inventor: A Hands-on Guide to Building Your Own Android Apps. His online home is derekwalter.com....

Pini Yakuel

Pini Yakuel

Pini is the founder and CEO of Optimove, a customer retention automation platform powered by predictive micro-segmentation technology. Pini, an entrepreneur, marketer and consultant, enjoys the creativity of developing an innovative...

Pierre DeBois

Pierre DeBois

Pierre DeBois, the founder of Zimana, will be speaking at CMSWire’s second annual DX Summit in Chicago this November. Zimana, a small business digital analytics consultancy, reviews data from web...

Catherine Blackmore

Catherine Blackmore

Catherine Blackmore is the group vice president, Customer Success, Oracle Marketing Cloud. She is a thought leader and innovator in the area of Customer Success, with over 20 years of experience helping...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Prasad Dhamdhere

Prasad Dhamdhere

Prasad Dhamdhere is a content writer at Social Annex. He creates content which includes blogs, articles, whitepapers and case studies to help e-commerce companies acquire, convert and retain shoppers....

Erika Morphy

Erika Morphy

New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....

NL-01a
Get the CMSWire Newsletter
  • Receive concise summaries of what's happening in your industry
  • Get access to exclusive reports, white papers and webinars

lock We take your privacy seriously

NL-03a
Get the CMSWire Newsletter

You'll receive:

  • Exclusive Articles
  • Latest White Papers
  • Early Event Invites

Join 55,000 subscribers and growing

We take your privacy seriously

Get the CMSWire Newsletter

Join 55,000 subscribers and growing

We take your privacy seriously

You'll receive

  • Exclusive Articles
  • Latest White Papers
  • Webinar Invites
NL-03a
Join 55,000
of your peers

Get the CMSWire newsletter.
Access exclusive news, best practices and events.