Channels

Customer Experience Channel

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Shaun Haase

Shaun Haase

An internet executive and entrepreneur, Shaun Haase is CMO of Prosperworks, a cloud-based, cross-platform customer relationship management platform....

Erika Morphy

Erika Morphy

New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Albizu Garcia

Albizu Garcia

Albizu Garcia, a digital media professional and entrepreneur, is the CEO and co-founder of Big Propeller, the marketing technology company behind GAIN. GAIN automates the collaboration process around creative and...

Dave Angelow

Dave Angelow

David Angelow is a management consultant, coach and educator based in Austin. He helps organizations identify and implement programs that deliver transformational change.  Dave’s consulting career started at Deloitte Consulting. His...

Sam Eisenmann

Sam Eisenmann

Samuel Eisenmann is director of sales in the UK for Clicktale, a customer experience analytics platform. He has more than 10 years of experience in the fields of marketing software and digital...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Allan Hall

Allan Hall

As Executive Vice President of SDL Global Content Technologies (GCT), Allan is responsible for SDL Web and SDL Knowledge Center solutions.  Since joining SDL in 1998 as an engineering manager, he has...

Alex Poulos

Alex Poulos

Alex Poulos is vice president of marketing and customer success at Redwood City, Calif.-based Support.com, a provider of cloud-based software and services to deliver next-generation technical support. He brings close to...

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