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Customer Experience Channel

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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  • Is It Time to Kiss LinkedIn Groups Goodbye?

    Is It Time to Kiss LinkedIn Groups Goodbye?

    LinkedIn is the most popular career networking site on the planet, with more than 414,000,000 users in more than 200 countries and territories. With the networking success, LinkedIn Groups expanded to include brand marketing groups targeting customers with regular updates on events, products and other items of interest.

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  • (Re)Align Your Organization for Customer Experience Success

    (Re)Align Your Organization for Customer Experience Success

    Businesses trying to get a customer experience program off the ground often forget one key aspect in their planning — organizational alignment.  Customer experience programs require new organizational capabilities — which require people in the organization to perform new activities and use new tools.

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  • Janrain Founder Steps Down to CTO As New CEO Arrives

    Janrain Founder Steps Down to CTO As New CEO Arrives

    After more than 11 years at the helm, Janrain  founder Larry Drebes is stepping aside for a new CEO.  Portland, Ore.-based Janrain, a provider of customer identity management solutions, announced today that Jim Kaskade is replacing Drebes, who will stay on as CTO.

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People Covering Customer Experience

Bill Davis

Bill Davis

Bill Davis helped kickstart the eCommerce revolution in 1994 as an early employee at NetMarket, and has been focusing on multi/omni channel selling in a variety of roles since. Bill...

Rob Wenger

Rob Wenger

Rob is a successful entrepreneur and business executive with a 19-year track record in building, growing and leading high-tech companies. He has been developing social networking applications for Associations and Non-profits for...

Dave Angelow

Dave Angelow

David Angelow is a management consultant, coach and educator based in Austin Texas; he helps organizations identify and implement programs that deliver transformational change. Dave’s consulting career began in 1989...

Antoinette Siu

Antoinette Siu

Antoinette is a San Francisco-based staff reporter at CMSWire. She is a multimedia journalist with experience in print, radio and online reporting for traditional, startup and nonprofit media. She believes...

Chris Trottier

Chris Trottier

Chris is co-founder and CEO of Boldkick Creative Services, a provider of social media and visual design services.

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

David Aponovich

David Aponovich

David Aponovich is the senior director of digital experience at Acquia, where he helps articulate the business and technical value of Drupal and Acquia solutions. In his role, David champions...

Virginia Backaitis

Virginia Backaitis

Staff reporter Virginia Backaitis is the Senior Partner at Brilliant Leap, a search and consulting firm that specializes in placing Enterprise Content Management and Big Data professionals. She has worked...

Allan Hall

Allan Hall

As Executive Vice President of SDL Global Content Technologies (GCT), Allan is responsible for SDL Web and SDL Knowledge Center solutions.  Since joining SDL in 1998 as an engineering manager, he has...

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