Channels

Customer Experience Channel

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Berkley Bowen

Berkley Bowen

Berkley Bowen is founder and CEO of Cue Connect, a marketing technology startup focused on connecting retailers to shoppers on their path to purchase. At Cue Connect, Bowen is responsible...

Noreen Seebacher

Noreen Seebacher

A Savannah, Georgia area-based writer and editor, Noreen bridged the digital divide by transitioning from print to online. Before joining SMG/CMSWire as Chief Editor, she was an editor at two...

Derek Walter

Derek Walter

Derek Walter is a freelance writer in Northern California. He is the author of Learning MIT App Inventor: A Hands-on Guide to Building Your Own Android Apps. His online home is derekwalter.com....

Carrie Melissa Jones

Carrie Melissa Jones

Carrie Melissa Jones is COO and Founding Partner of CMX. Formerly, she served as Director of Content, interviewing the world's most talented community builders from organizations like Airbnb, Salesforce, Yelp,...

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Virginia Backaitis

Virginia Backaitis

Staff reporter Virginia Backaitis is the Senior Partner at Brilliant Leap, a search and consulting firm that specializes in placing Enterprise Content Management and Big Data professionals. She has worked...

Allan Hall

Allan Hall

As Chief Revenue Officer of SDL Global Content Technologies (GCT), Allan is responsible for SDL Web and SDL Knowledge Center solutions.  Since joining SDL in 1998 as an engineering manager, he has...

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

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