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Customer Experience Channel

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Virginia Backaitis

Virginia Backaitis

Staff reporter Virginia Backaitis is the Senior Partner at Brilliant Leap, a search and consulting firm that specializes in placing Enterprise Content Management and Big Data professionals. She has worked...

Lenny Nash

Lenny Nash

Lenny Nash is Chief Strategy Officer at ForeSee, a provider of Voice of Customer (VOC) solutions. Lenny created one of the first Software-as-a-Service-based customer experience measurement platforms in 1997. He...

Barry Schaeffer

Barry Schaeffer

Barry is Principal consultant with Content Life-cycle Consulting, Inc. In 1993, he founded and led X.Systems.Inc, a system development and consulting firm specializing text-based information systems, with industrial, legal/judicial and...

Richard Smullen

Richard Smullen

Richard is the CEO and founder of Pypestream, a secure mobile messaging platform that uses real-time chat to transform the way brands and businesses connect with customers, automating customer service...

Ian McCaig

Ian McCaig

Ian McCaig is a company co-founder and chief marketing officer at Qubit. He established the marketing teams in both the UK and US and is charged with shaping the go-to-market...

Jeff Russakow

Jeff Russakow

Jeff Russakow is President and CEO of Gimbal, a location-powered engagement and data platform. Jeff brings more than 20 years of experience in SaaS and digital media, having held senior positions at...

Pierre DeBois

Pierre DeBois

Pierre DeBois, the founder of Zimana, will be speaking at CMSWire’s second annual DX Summit in Chicago this November. Zimana, a small business digital analytics consultancy, reviews data from web...

Rob Vandenberg

Rob Vandenberg

Rob Vandenberg is the President CEO of Lingotek, a cloud-based translation management system. Prior to being named CEO, Vandenberg served as the company's VP of sales and marketing. Prior to...

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