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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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People Covering Customer Experience

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Susan Ganeshan

Susan Ganeshan

Susan Ganeshan is Chief Marketing Officer of Clarabridge, which provides intelligent customer experience management solutions for some of the world's top brands. ...

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Deb Miller

Deb Miller

Deb Miller is the Director of Industry Marketing at Appian. She has led marketing initiatives at global companies like GE, Software AG, Global 360, and OpenText. Her work focuses on...

Alain Manoukian

Alain Manoukian

Alain Manoukian (Bobby) is a product manager at Retriever Communications where he is responsible for the company’s product vision. He has a passion for designing user-centric solutions for customers’ problems....

Erika Morphy

Erika Morphy

New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....

Martin James

Martin James

Martin James is Regional Vice President, Northern Europe at DataStax, where he is responsible for the company’s go to market strategy and sales performance. Previous to DataStax, Martin held roles...

Kaya Ismail

Kaya Ismail

Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....

Peggy Chen

Peggy Chen

As CMO at SDL, Peggy is responsible for driving global go-to-market strategy for SDL’s Global Content Technology portfolio of solutions. ...

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