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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Huge Success Story 

Companies today benefit from personalizing the customer journey and capturing diverse digital audiences with engaging brand experiences.

See how Huge, a full service digital marketing agency has built beautiful, interactive and personalized digital customer experiences for its clients.

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People Covering Customer Experience

Virginia Backaitis

Virginia Backaitis

Staff reporter Virginia Backaitis is the Senior Partner at Brilliant Leap, a search and consulting firm that specializes in placing Enterprise Content Management and Big Data professionals. She has worked...

Daan Pepijn

Daan Pepijn

Daan is a Cloud Computing, Web Security Expert and Blogger for Hire. His current interests include enterprise automation, cloud-based security and solutions....

Chris Bauserman

Chris Bauserman

Chris Bauserman is VP, Product and Segment Marketing at Sandy, Utah-based inContact. A pragmatic visionary with nearly two decades of executive marketing and product leadership, he has a track record of...

Yossi Harel

Yossi Harel

Yossi Harel is a senior consultant at Clicktale, where he has worked since 2013. He has a track record of successful deliveries in product management and UI/UX consulting with top...

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Aaron Orendorff

Aaron Orendorff

Aaron Orendorff is a contributor at Inc., The Huffington Post, Lifehacker, Entrepreneur, Business Insider, Fast Company, Shopify Plus and more. You can grab Aaron’s Content Creation Checklist at iconiContent — where he’s busy “Saving the...

Paul Mandeville

Paul Mandeville

Paul Mandeville brings over fifteen years of marketing application technology experience to QuickPivot, serving as QuickPivot’s Chief Product Officer and leading our efforts in product strategy, innovation, and design. Paul’s...

Eran Westman

Eran Westman

Eran Westman is president, CEO and a Board Director at Vidyo, a platform for enterprise HD video conferencing. He brings more than 20 years of business leadership experience and a...

Curt Bloom

Curt Bloom

Curt Bloom is president of BlueVenn US. Curt previously held a major leadership position with smartFOCUS and was instrumental in the global growth of the business.  Since then, Curt has been working with several US startups, in...

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