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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Huge Success Story 

Companies today benefit from personalizing the customer journey and capturing diverse digital audiences with engaging brand experiences.

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People Covering Customer Experience

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Noreen Seebacher

Noreen Seebacher

A Savannah, Georgia area-based writer and editor, Noreen bridged the digital divide by transitioning from print to online. Before joining SMG/CMSWire as Chief Editor, she was an editor at two...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Daan Pepijn

Daan Pepijn

Daan Pepijn is a cloud computing, web security expert and blogger for hire. His current interests include enterprise automation, cloud-based security and solutions....

Tom Cates

Tom Cates

Tom Cates is founder, chief client officer and chief storyteller of salesEQUITY, a client engagement platform that empowers B2B client teams to measure, analyze and act on gaps in client...

Brett Robinson

Brett Robinson

Brett Robinson is a strategist at Modern Craft, a marketing consultancy focused on helping brands keep pace with modern customers by upgrading the most critical components of their marketing engine. He specializes in...

Aaron Aycock

Aaron Aycock

Aaron Aycock is chief product officer of UserIQ, a customer growth platform. Before founding the Atlanta-based company in 2014, he was VP of IT Operations and Enterprise Application Development at TRX, where he...

Dianne Denton

Dianne Denton

Since 2007, Dianne Denton has been a Principal with Chicago based Serafire Marketing, a provider of outsourced marketing services.  A seasoned marketer with experience in both multinational corporations and startups, Dianne...

Linda Ralph

Linda Ralph

As VP of International Business Development at Mood Media, Linda Ralph leads overall account management and business development within the Central European division of Mood Media, including the UK, Germany, France, Netherlands,...

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