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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Personalized Customer Experiences

Huge Success Story 

Companies today benefit from personalizing the customer journey and capturing diverse digital audiences with engaging brand experiences.

See how Huge, a full service digital marketing agency has built beautiful, interactive and personalized digital customer experiences for its clients.

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People Covering Customer Experience

Peggy Chen

Peggy Chen

As Vice President, Marketing at SDL, Peggy is responsible for driving global go-to-market strategy for SDL’s Global Content Technology portfolio of solutions. ...

Curt Bloom

Curt Bloom

Curt Bloom is president of BlueVenn US. Curt previously held a major leadership position with smartFOCUS and was instrumental in the global growth of the business.  Since then, Curt has been working with several US startups, in...

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Kaya Ismail

Kaya Ismail

Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....

Deb Miller

Deb Miller

Deb Miller is the Director of Industry Marketing at Appian. She has led marketing initiatives at global companies like GE, Software AG and OpenText. Her work focuses on industry strategies...

China Louise Martens

China Louise Martens

China Louise Martens has been fascinated by how individuals and organizations choose and use business software for over 20 years. To dig deeper, she’s interviewed and profiled end users, developers...

Susan Ganeshan

Susan Ganeshan

Susan Ganeshan is Chief Marketing Officer of Clarabridge, which provides intelligent customer experience management solutions for some of the world's top brands. ...

Erika Morphy

Erika Morphy

New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....

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