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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Companies today benefit from personalizing the customer journey and capturing diverse digital audiences with engaging brand experiences.

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People Covering Customer Experience

Carrie Melissa Jones

Carrie Melissa Jones

Carrie Melissa Jones is COO and Founding Partner of CMX. Formerly, she served as Director of Content, interviewing the world's most talented community builders from organizations like Airbnb, Salesforce, Yelp,...

Merijn te Booij

Merijn te Booij

Merijn te Booij is the CMO at Genesys. He is responsible for accelerating the company’s digital marketing efforts, brand and product strategy. Merijn joined Genesys in 2000 as a sales...

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Brice Dunwoodie

Brice Dunwoodie

Brice is the founder of Simpler Media Group, Inc., the organization behind the CMSWire.com publication and the creator of the DX Summit conference. Having started his career in large organizations...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Brie Tascione

Brie Tascione

Brie Tascione, CMO of Relay Network, is a founding member of Relay, a customer messaging company that gives customers their own space to communicate with the companies they use every...

Virginia Backaitis

Virginia Backaitis

Staff reporter Virginia Backaitis is the Senior Partner at Brilliant Leap, a search and consulting firm that specializes in placing Enterprise Content Management and Big Data professionals. She has worked...

Anita Brearton

Anita Brearton

Anita Brearton is Founder/CEO and Co-CMO of CabinetM, a marketing technology discovery and management platform that helps marketing teams manage the technology they have, and find the technology they need. Anita...

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