Channels

Customer Experience Channel

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Channel Sponsor Maritz

People Covering Customer Experience

Bill Davis

Bill Davis

Bill Davis helped kickstart the eCommerce revolution in 1994 as an early employee at NetMarket, and has been focusing on multi/omni channel selling in a variety of roles since. Bill...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based staff reporter at CMSWire. The former editor-in-chief of a daily newspaper, he reports on a wide range of topics, including social business, digital asset management,...

Deb Miller

Deb Miller

Deb Miller is an industry marketing consultant who has served global companies like GE, Software AG and OpenText. Her work focuses on industry strategies for enterprise information management and business...

Matthew Brodsky

Matthew Brodsky

Matthew Brodsky has been a professional writer and editor for nearly two decades, with a majority of that time spent writing on, reading about, and researching business- and technology-related topics,...

Gerry McGovern

Gerry McGovern

Gerry McGovern is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and...

Derek Walter

Derek Walter

Derek Walter is a freelance writer in Northern California. He is the author of Learning MIT App Inventor: A Hands-on Guide to Building Your Own Android Apps. His online home is derekwalter.com....

Erika Morphy

Erika Morphy

New Orleans-based journalist Erika Morphy has been covering technology and its business implications for more than 20 years....

Ahava Leibtag

Ahava Leibtag

Based in the Washington, DC metro area, Ahava Leibtag is a web content strategist and writer. She leads AHA Media Group, a web and content consulting firm

Jessica Sundstrom

Jessica Sundstrom

Jessica Sundstrom, director of Online Strategy for Jahia, is known for her insights on user experiences through digital marketing strategy, technology and products. She has 16+ years in B2B software,...

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