AdForce allows users to create pages and place ads the way they want them to appear. The system's features include color support, page monitoring, and more.
RedPoint Global has announced new capabilities for its Customer Data Platform aimed at providing business users with "data stewardship" for real-time customer insights and actions. RedPoint Global's Customer Data Platform (CDP) combines automated master customer data and advanced matching algo...Read more
The knowledge management (KM) concept has been kicking around for over 20 years now, to the point where I thought we were permanently lingering in a post-hype disillusionment phase. But lately I've seen it creeping back into business cases for collaboration tools and digital workplaces....Read more
Automation has introduced efficiency throughout enterprises for decades now. One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers. Continue reading...