BeAnywhere Support Express

by

Call Center Management Systems

BeAnywhere Support Express is a Software-as-a-Service solution that allows comprehensive remote access to Microsoft® Windows® and Apple® Mac® computers in order to provide IT Support, as well as system management and monitoring.

Product Profile

Reduce On-site calls

Close most of the incidents remotely: exchange files with the remote machine; view and control the screen remotely, restart & reconnect the remote computer and automatically log back into the OS, even in Safe Mode.

Be Proactive

Real-time monitoring of system health and performance data allows problem anticipation and the decreasing of potential damages caused by outages or errors.

Rapid Incident Resolution

Clients can start sessions almost instantly through several methods. System Information and chat help technicians to rapidly diagnose the situation and undertake the most appropriate action.

Give Clients a Better Visibility of Their ROI

Send an automated, comprehensive PDF report at the end of each support session and keep a video record of the remote control activity. Produce complete audit reports.

Enhance Brand Awareness

Provide an exclusive support link with your brand, add your logo and customize the behavior of the support applet interface; aditionally you can add your own terms of service.

Optimize Available Resources

Detailed reports and real time information about the resource's occupation allows precise performance assessment and shows the opportunities for optimization.

Secure

Granular access rules by user or IP to both the solution and its administration console, and to specific machines to support. Choose the features to be used by each technician.

Use it from Anywhere

Provide remote support from virtually any Java-enabled operating system, using a Web lite-console. Install a portable version of the Windows console on any removable device.

Product Details

Product
BeAnywhere Support Express
Company
BeAnywhere
HQ Location
Portugal
Year Founded
1996
License
Commercial
Deployment
SaaS

Tags

Primary Use Cases

Remote Support.

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