Contact Center: Enterprise (formerly Syntellect Customer Interaction Management (CIM)) is a management engine that allows for full control over a universal queue of customer interactions of all types, including telephone and IVR, voice mail, email, web chat, web transactions, fax and agent tasks.

Product Details

Product
Contact Center: Enterprise
Company
Enghouse Systems Limited
HQ Location
Canada
Year Founded
1984
License
Commercial
Deployment
SaaS

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