Deskero is a cloud-based systemthat offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Primary Use Cases
Automation has introduced efficiency throughout enterprises for decades now. One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers. Continue reading...
It's a text- and messenger-crazy world, and Apple wants in on the business side. The consumer giant debuted Apple Business Chat for its Messages application today, a chat-based customer service channel for businesses. Apple officials debuted the new tool at the company's WWDC Develo...Read more
LONDON — Traditionally, brands have controlled the narrative between themselves and their customers, mainly because they had near-exclusive access to the required technology. But with the introduction of social media, customers gained a voice in the narrative and the balance of power shif...Read more