Deskero is a cloud-based systemthat offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Primary Use Cases
Americans love text messages. Almost every smartphone user in the US — 97 percent, to be exact — sent a text at least once a day, according to a survey by Pew Research Center in late 2014. Continue reading...
Telemarketing as we know it is dead and may it rest in peace: the calls at dinnertime about random products and services, the hard sells, the arm-twisting donation pleas. Continue reading...
Community management operates by a golden — if unwritten — rule: give to your members long before you plan to ask for anything in return. At the end of the day, community building is about making your members feel like they’re better people for having been part of your...Read more