Deskero is a cloud-based systemthat offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Primary Use Cases
Think about the last time you tried to contact a customer service agent over the phone: The endless wait. The fun navigating the interactive voice response (IVR) system. And the possibility that your call could be randomly dropped at any time, which means you'd start the process all over again....Read more
As the year-end holiday season kicks into full gear, customer contact center agents will be tasked to maintain customer experience in the face of increasing demand. According to the National Retail Federation’s 2016 forecast, sales are expected to increase by 3.6 percent to $655.8 billio...Read more
For a long time, omnichannel was just another confusing marketing buzzword. In some cases, it was unclear precisely how an omnichannel strategy differed from a multichannel approach. Continue reading...