Deskero is a cloud-based systemthat offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Primary Use Cases
Call center employees are the secret superheroes of every brand. These agents wield incredible power when it comes to customer experience, with the ability to build long-term brand loyalty and shape the customer journey. Positive outcomes for every customer interaction is critical. Conti...Read more
Salesforce is capitalizing on technology it obtained just three months ago through its acquisition of Heywire, a Cambridge, Mass.-based provider of commercial texting services. It has popped out a product based on Heywire technology via its Service Cloud. Continue reading...
“Why is customer service still so awful?" Most people have asked themselves that question at one time or another. Continue reading...