is a live video chat SaaS app for ecommerce sites and suits the needs of both small business and large enterprise. The solution includes text and audio chats and can embed to a website by copy-pasting a line of code to a website.

Users can see who’s visiting their site in real time and see who needs help. Even before visitors lose interest and leave the site, the solution can extend help immediately with the live chat tool. Users can also send personalized invitations based on the visitor’s behavior in the site, such as: browsing time; number of visits; specific page visited; city the visitor is; traffic source; and page views. That information can help users send targeted content including special interest deals, “welcome back” greetings, and product demo. The CustomerICare product also offers customer care chat analytics to evaluate customer support performance on daily, weekly, and monthly metrics.

The plugin is compatible with platforms like WordPress, Magento, Joomla, Drupal, and Shopify.

Product Details

Free Live Chat by CustomerICare
HQ Location
Year Founded
SaaS, On-Premise


Primary Use Cases

Live video chat. Customer care.

Related News

  • May 15

    Optimizing Internal Efficiency Versus Customer Experience

    There was once a company whose packaging was notoriously difficult to open. In fact, a TV program had a competition where it offered a prize for anybody who could open the package without spilling the contents. Nobody won the prize. Why would an organization do that? Internal efficiency. Cont...Read more

  • May 2

    Clarabridge Shares Its Vision for the Future of CX

    A customer experience revolution is afoot and Clarabridge is uniquely positioned to fuel the charge for its customers.  Or so CEO Mark Bishof said today during his keynote at C3, the Clarabridge Customer Connections conference taking place May 1 through May 3 at the Fountainbleu Conferenc...Read more

  • Apr 10

    How Emotion and Effort Can Make or Break Your Customer Experience Efforts

    We talk a lot about customer service.  We talk about its importance to business success and how companies failing to meet customer expectations will be left in the dust. Continue reading...

Add a Product  

Suggest a Product

1 2 3