is a live video chat SaaS app for ecommerce sites and suits the needs of both small business and large enterprise. The solution includes text and audio chats and can embed to a website by copy-pasting a line of code to a website.

Users can see who’s visiting their site in real time and see who needs help. Even before visitors lose interest and leave the site, the solution can extend help immediately with the live chat tool. Users can also send personalized invitations based on the visitor’s behavior in the site, such as: browsing time; number of visits; specific page visited; city the visitor is; traffic source; and page views. That information can help users send targeted content including special interest deals, “welcome back” greetings, and product demo. The CustomerICare product also offers customer care chat analytics to evaluate customer support performance on daily, weekly, and monthly metrics.

The plugin is compatible with platforms like WordPress, Magento, Joomla, Drupal, and Shopify.

Product Details

Free Live Chat by CustomerICare
HQ Location
Year Founded
SaaS, On-Premise


Primary Use Cases

Live video chat. Customer care.

Related News

  • Jan 26

    SMS for Contact Centers: The Good, the Bad, the Autocorrect

    It's been over 35 years since Sting sent out an SOS to the world.  Communications have changed dramatically since then.  Today Sting could send an SMS, Facebook update or tweet, with much better odds of getting his message across. Continue reading...

  • Jan 19

    Avaya Files for Chapter 11 Bankruptcy, Looks Ahead

    As many in the industry had suspected might be necessary, Santa Clara, Calif.-based Avaya filed for Chapter 11 bankruptcy. The news came with a surprising twist though — the telecommunications provider said it would not sell its contact center business despite having tried to do so last y...Read more

  • Oct 5

    How Data Analytics Helps You Listen to Your Customers

    Your customers are telling you what they need. Are you prepared to listen? When you think about the big brands that regularly deliver industry leading customer experience results — such as Amazon, USAA, Mercedes Benz and Southwest Airlines — it’s natural to wonder how they go...Read more

Add a Product  

Suggest a Product

1 2 3