Genesys Contact Center

by

Call Center Management Systems

Genesys Contact Center is a platform that can integrate with multiple PBX/IP telephony environments. It allows to manage the entire life cycle of any customer interaction handled by the customer service organization.

Product Details

Product
Genesys Contact Center
Company
Generis Corp
HQ Location
United States
Year Founded
1997
License
Commercial
Deployment
SaaS

Tags

Also from Generis Corp

Related News

  • Dec 9

    Satya Nadella Reveals Plans for an Integrated Microsoft and LinkedIn

    Microsoft's acquisition of LinkedIn closed yesterday after it cleared the final hurdle — European Commission approval — on Dec. 7. The deal had previously passed reviews in the U.S., Canada, Brazil and South Africa. The result is that Microsoft now has a $26.2 billion company that i...Read more

  • Dec 9

    How Do You Change an Organizational Culture?

    In the last few years, we have witnessed a number of clear failures of culture in major organizations, including Wells Fargo, GM, Volkswagen and more. Sometimes, the failure leads to a violation of law or ethical values. But sometimes it can cause the organization to under-perform. Continue r...Read more

  • Dec 9

    AI Gone Wild, Real-Time Data Comes to CRM and More to Expect in 2017

    It’s that time of year again, when organizations do a little soul searching on all that went right and wrong with their customer engagement strategies over the last 12 months. Continue reading...

Add a Product  

Suggest a Product

1 2 3