Helprace is a one stop solution for an organization's helpdesk, feedback community and other customer service needs. Helprace helps companies offer spectacular customer service in an all-in-one platform. This software consists of a support ticket system, knowledge base, community and feedback widget.
- HQ Location
- United States
- Year Founded
Your customers are telling you what they need. Are you prepared to listen? When you think about the big brands that regularly deliver industry leading customer experience results — such as Amazon, USAA, Mercedes Benz and Southwest Airlines — it’s natural to wonder how they go...Read more
Humans are great at complex tasks. But simple, repetitive tasks? Not so much. Luckily for us, we live in an age where automation is affordable and exceedingly practical. As your customer support operations takes on more projects, automation ensures your systems actually earn customer satisfacti...Read more
In a few short years communities have transformed from a misunderstood and undervalued tool to a strategic part of a company. During those ensuing years, many organizations have successfully deployed communities to replace legacy portals, extranets and intranets to serve either — or both...Read more
Companies face major challenges when trying to effectively scale customer service. Successfully responding to customer interactions across an expanding range of channels puts even the most customer-centric organizations to test. Continue reading...
Salesforce's Desk.com has always been unapologetically designed with small companies' needs in mind. The default assumption about these companies is that they run their CRM operations using some combination of email and spreadsheet. Ditto their finance ops, their procurement ops and so on...Read more