KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.
Primary Use Cases
DNN, a .NET web content management provider, has updated its Evoq CMS platform today with connections to new channels for its omnichannel publishing system. Evoq 9.1 continues the theme DNN established in December with its 9.0 release: a move from monolithic to decoupled and head...Read more
It’s not surprising when you look at the current landscape of content management systems that many companies are reevaluating their use of web CMS technologies and experience platforms. Continue reading...
You’ve fallen in love with the speed and agility of headless. You have a pure headless CMS without the delivery tier, which means the content you manage in the CMS is rendered on another system. Continue reading...