KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.

Product Details

Product
Kana Enterprise
Company
Kana Software
HQ Location
United States
Year Founded
2014
License
Commercial
Deployment
SaaS

Tags

Primary Use Cases

Customer-to-Brand Satisfaction

Related News

  • Dec 2

    Magnolia Releases Magnolia Core and Cloud-Based Magnolia Now

    Basel, Switzerland-based Magnolia has released Magnolia Core 5.5, the latest iteration its recently renamed enterprise content management system (CMS), and Magnolia Now, the new cloud-based version of the CMS. Continue reading...

  • Dec 2

    Where WebRTC Fits in the Digital Experience Puzzle

    Think about the last time you tried to contact a customer service agent over the phone: The endless wait. The fun navigating the interactive voice response (IVR) system. And the possibility that your call could be randomly dropped at any time, which means you'd start the process all over again....Read more

  • Nov 29

    Structured Content Gives Companies Room to Scale

    In a multi-channel world with dynamic content, how do you keep up with the need for regular edits without pulling all-nighters?  One answer is structured content. The Downside of Co-Mingling Content with Layout Picture this scenario: you manage product feature descriptions for you...Read more

Add a Product  

Suggest a Product

1 2 3