KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.
Primary Use Cases
Search engines and humans alike are demanding faster and faster websites — particularly Google, which has a self-professed obsession with speed. Because of this widespread need for speed, flat-file content management systems (CMSs) have emerged as the go-to solution for startups and small...Read more
Forrester gave a big boost to headless content management systems (CMSs) in a recent wave that prioritized platforms that use modern storage, stateless interfaces, and cloud infrastructure to deliver internet-scale content experiences on any device. This cloud-first headless CMS model provides...Read more
Approach your digital experience platform infrastructure and delivery mechanisms much the same way you shop for clothes: Know your size. Forrester Research determines the size of an organization's digital savvy in its Digital Maturity Model (fee required), which allows you to plot your or...Read more