KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.
Primary Use Cases
Businesses have less than a year to get their privacy strategy in order before the EU’s new General Data Protection Regulation (GDPR) takes effect. The GDPR will have a profound impact on how organizations conduct business online. Continue reading...
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It’s that time. You’ve finally gotten the long-awaited sign-off to upgrade your organization’s CMS to the latest version. The IT department is excited for the performance improvements. The marketing department is already planning how they will use the new features. You&...Read more