KANA Enterprise provides a holistic approach to customer service. It delivers a blend of knowledge, process, data and channels, each with deep capabilities and all seamlessly joined. It empowers organizations with its omni-channel capability, which provide customers with consistent experiences across the different channels (Web, mobile, social and contact center), as well as the ability to move between channels during the same visit or on subsequent visits. It also ensures that a full history of all transactions to date is always visible.
Primary Use Cases
The hype surrounding the cloud-first headless CMS model is, for the most part, justified. We live in a world where new devices and channels are constantly emerging, so the headless CMS model — which gives developers the freedom to deliver content at will — makes a lot of sense. Con...Read more
Over the past year, we've witnessed a push to using headless CMSs. While the concept is far from new, the interest reflects a growing recognition that managing content for multiple channels is hard to do well while also managing those disparate channels. Continue reading...
Because the world of open source CMS moves with such speed, we’re pausing at the turn of each month to forecast the news before it hits the wire. Continue reading...