KANA provides on-premises and cloud solutions for large enterprises and mid-market organizations by unifying and maintaining context for customer journeys across agent, Web, social and mobile experiences. KANA solutions reduce
handling time, increase resolution rates and improve net promoter scores at many enterprises and government agencies. KANA is based in Silicon Valley, California and has offices worldwide.
- HQ Location
- United States
- Year Founded
Products by Kana Software
Approach your digital experience platform infrastructure and delivery mechanisms much the same way you shop for clothes: Know your size. Forrester Research determines the size of an organization's digital savvy in its Digital Maturity Model (fee required), which allows you to plot your or...Read more
Platform-as-a-Service (PaaS) has sparked a “revolution” in how web content management (WCM) products are built. According to Forrester Research analyst Mark Grannan, PaaS removes friction from the delivery process by automating infrastructure tasks which allows digital pr...Read more
Unless you’ve been under a rock for the past six months, you’ve seen unending media coverage related to cybersecurity. It seems like there are a constant stream of revelations about outside actors infiltrating political organizations, private corporations and individuals. Continue...Read more
Open source CMS projects hit the ground running in January, barely pausing after the end-of-the-year break. A Forrester web content management Wave was released, summits were held and words of digital war were declared. Continue reading...
Sydney-based Elcom's latest version of its digital transformation platform includes added collaboration features, extensibility points and API resources. Josh Anstey, customer solutions director for Elcom, said today's update will help teams collaborate and "build an effective digital...Read more