Lumin Creative provides Social Business Software solutions for small to enterprise size companies. It provides feature-rich and scalable knowledge exchange solutions, with a focus on creating value for customers. The company's staff is comprised of leading professionals in the design and development industry with experience ranging from working with small design firms to large corporate intranets.
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We talk a lot about customer service. We talk about its importance to business success and how companies failing to meet customer expectations will be left in the dust. Continue reading...
It's been over 35 years since Sting sent out an SOS to the world. Communications have changed dramatically since then. Today Sting could send an SMS, Facebook update or tweet, with much better odds of getting his message across. Continue reading...
As many in the industry had suspected might be necessary, Santa Clara, Calif.-based Avaya filed for Chapter 11 bankruptcy. The news came with a surprising twist though — the telecommunications provider said it would not sell its contact center business despite having tried to do so last y...Read more
Your customers are telling you what they need. Are you prepared to listen? When you think about the big brands that regularly deliver industry leading customer experience results — such as Amazon, USAA, Mercedes Benz and Southwest Airlines — it’s natural to wonder how they go...Read more
Humans are great at complex tasks. But simple, repetitive tasks? Not so much. Luckily for us, we live in an age where automation is affordable and exceedingly practical. As your customer support operations takes on more projects, automation ensures your systems actually earn customer satisfacti...Read more