Microsoft Dynamics CRM is a customer relationship management software package for sales, customer service and marketing. It comes in 4 versions for installation by a partner/customer; these versions can be highly customized using advanced extensions.
Primary Use Cases
CRM. Salesforce Automation. Customer Relationship Management.
Also from Microsoft
- Microsoft Looking Glass
- Microsoft SharePoint Server
- Microsoft SharePoint Foundation
- Microsoft Search Server
- Windows Azure
- SQL Server Reporting Services
- Microsoft SQL Server Analysis Services
- .NET Compact Framework
- Microsoft SkyDrive
- Microsoft Commerce Server
San Francisco-based Helpshift has rolled out an integration with Salesforce Service Cloud that allows service agents to support customers directly within the app. Continue reading...
Zoho is pushing its boundaries again. After bringing artificial intelligence (AI) to its enterprise suite at the end of February, earlier this week it announced a significant upgrade to Connect, its team collaboration app, designed to give users a centralized virtual space in which to work and s...Read more
Microsoft started rolling out its Outlook Customer Manager (OCM) for general release this week, adding a few updates to what it had initially previewed last November. The initial release provided an OCM iOS app and cloud-based customer relationship management solution designed for small b...Read more