MindTouch is a cloud based self-service help center and a knowledge-as-a-service platform that connects people, systems, web services, and Web 2.0 applications for enterprise automation, mashups and wiki collaborations.
Forrester analyst Kate Leggett doesn't hold back in her latest assessment of enterprise-grade customer relationship management (CRM) suites. Continue reading...
Here's another reason for Salesforce CEO Marc Benioff to be nervous about Microsoft. This morning Microsoft introduced Outlook Customer Manager, a lightweight customer relationship management (CRM) solution to help companies administer their relationships directly from Outlook. Continue readin...Read more
Two weeks after Microsoft unveiled Dynamics 365, the Redmond-Wash.-based giant made good on its promised release date yesterday. Along with the general availability of the solution came some answers to questions that the October announcement raised. Continue reading...