Digital engagement suite for eCommerce that unites live chat, email and knowledge solutions with analytics and intelligent decisioning. Capabilities include intelligent decisioning, digital engagement, performance analytics and responsive design.
Primary Use Cases
Digital engagement channels
Even if a retailer has the hottest product, the lowest price and the fastest shipping, if their digital and non-digital experiences lack coherence they risk alienating existing and would-be buyers. Unfortunately, this happens all too frequently. Continue reading...
Let’s start with an uncomfortable truth: e-commerce companies stink at being human. Not all of them of course. Standouts do exist. Unfortunately, for the vast majority of e-commerce businesses … it’s a losing battle. Continue reading...
The only things that holiday shoppers want this year are personalization, convenience and mobile — in short, everything — but if you’re a retailer, don't let that intimidate you. Continue reading...