Pega CRM can help automate sales processes, customer service interactions, and marketing, as well as apply analytics to predict and adapt customer behavior. It also recommends the most relevant offers to customers, and guides reps through each interaction.
Primary Use Cases
CRM. Call Centers
Microsoft's pending $26.2 billion acquisition of LinkedIn is expected to close in a matter of days. The company cleared the final hurdle this week when the European Commission in Brussels approved the mega-deal, despite the strong objections from Salesforce founder and CEO Marc...Read more
Salesflare just advanced its mission to "kill dumb software" with the introduction of capabilities to its customer relationship management (CRM) platform that enables organizations to enhance leads and connections. It's an upgrade on artificial intelligence (AI) features the Antwerp, Belgi...Read more
Forrester analyst Kate Leggett doesn't hold back in her latest assessment of enterprise-grade customer relationship management (CRM) suites. Continue reading...