ResponseTek's Customer Experience Platform is a data and analytics system that identifies how well a company’s products and services are being received by customers. Its reporting and voice of the customer tools work at both the aggregate and individual level by attempting to establish listening points across all types of digital interactions.
Primary Use Cases
Customer Experience, Sentiment Analysis, Enterprise Listening
Our entire company started using Slack in less than a week. The marketing team in Amsterdam was completely onboarded within an hour, most of the company within a day, and people on vacation or out of office within less than a week. Then our other chat applications were turned off. Continue re...Read more
When your company first agreed that it needed to develop a digital experience strategy, enthusiasm was high and everyone was looking forward to implementing it. So you went out into the marketplace to see what your organization’s options were. Continue reading...
It's amazing what three organizations can accomplish when they work together to achieve their goals. Sept. 15 marked the end of NASA's Cassini Mission, a satellite sent to study Saturn's rings and moons which gathered data that will be studied for years to come. Continue reading...