ResponseTek's Customer Experience Platform is a data and analytics system that identifies how well a company’s products and services are being received by customers. Its reporting and voice of the customer tools work at both the aggregate and individual level by attempting to establish listening points across all types of digital interactions.
Primary Use Cases
Customer Experience, Sentiment Analysis, Enterprise Listening
Earlier this month Medium CEO Ev Williams announced the company was eliminating 50 jobs and shifting its business model away from ads. Continue reading...
Digital experience provider Sitecore today released a new version of the ecommerce platform it acquired more than three years ago from commerceserver.net. It includes updates in order management capabilities, support for digital products and goods and a developer experience based on Micro...Read more
Artificial intelligence (AI) is generating higher quality images on the web. Take Mountain View, Calif.-based Google’s RAISR Rapid and Accurate Image Super-Resolution technology that was introduced last November. It uses machine learning to produce high-quality versions...Read more