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How many applications, platforms or software tools make up your business technology stack? Ten? Fifty? Over 100? The days when organizations could rely solely on one solution for business needs are well and truly behind us. Continue reading...
SAP needs to turn its customer empathy promise into action if it wants to regain customer trust. Jarret Pazahanick, SAP/SuccessFactors consultant, SAP mentor alumni and managing partner of Houston-based EIC Experts, shared those thoughts with CMSWire on the heels of the&nbs...Read more
San Francisco-based Helpshift has rolled out an integration with Salesforce Service Cloud that allows service agents to support customers directly within the app. Continue reading...