Social Customer Suite is a solution that includes a community platform. This product creates a network of connected customers and employees. It also features LevelUp, which is a suite of social applications for the Facebook platform.
Community managers should leverage machine learning and artificial intelligence (AI) to personalize content for their communities and foster relevant and engaging dialogue. That point was hammered home by Amith Nagarajan, CEO of Aptify, who spoke yesterday during webinar in honor of Commu...Read more
I enjoyed the airport scene in the Marvel movie Captain America: Civil War, watching the comic heroes confront their views of how their heroic acts should play in world events. Continue reading...
Any surfer knows you need to paddle out to catch a wave or risk getting pummeled by it if you stand still. The same could be said in the world of enterprise software. New capabilities are released on a regular basis, as others mature and grow. Continue reading...