Also from Moxiecode Systems AB
As many in the industry had suspected might be necessary, Santa Clara, Calif.-based Avaya filed for Chapter 11 bankruptcy. The news came with a surprising twist though — the telecommunications provider said it would not sell its contact center business despite having tried to do so last ye...Read more
Social marketers who think their words alone will win fans and influence people — how to put this gently? Text is out. It had a good run, but it's pretty much over. Long form content still has its place. According to Social Media Examiner's 2016 Social Media Marketing...Read more
Let's take a moment to knock digital off its pedestal and point out the obvious. Technology isn't going to save your business from leaders with poorly developed personalities who lack the warmth, empathy and compassion to treat both customers and employees with respect. Continue reading...